Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts
CarpetsPlus offers carpet, tile, grout, and furniture cleaning services in Charlotte, NC, receiving a perfect 5/5 rating from 141 Google reviews. Customers frequently highlight the provider's punctuality, professional communication, and ability to remove tough stains from various surfaces. While some reviewers note the pricing is slightly higher than competitors, they generally consider the cost fair given the attention to detail and flexible scheduling. The owner responds to every review, maintaining consistent engagement with clients regarding their cleaning experiences.
Data from Google, last updated November 10, 2026.
141 Google reviews we collected
Phrases our text analysis found in 129 written reviews
How often each topic comes up in the written reviews
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The friendly service and overall professionalism is why we continue calling Carpets Plus every year.”
“I had Alex clean my tile/grout and reseal it and he did an excellent job!”
“He was professional, caring, on time and worked hard in trying to get all the stains out and he did a great job!”
“I would highly recommend him for any steam cleaning job you have.”
“His prices are very reasonable, his communication is excellent and he is very professional and you can tell he cares about providing quality service.”
“He is always so easy to work with, has great communication, and is extremely conscientious.”
“Outstanding service, highly professional, prompt and reliable.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 141 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service. Don’t hesitate to call!!
Greatly appreciate the feedback Ms. Ware and I'm glad you're satisfied with everything!
I had Alex clean my tile/grout and reseal it and he did an excellent job! Very friendly, fast and efficient. I would highly reccomend!
Thanks for the feedback and it was a pleasure working with you!
We had our upstairs carpeting cleaned today and were thrilled at the results! The rooms look and feel refreshed every Fall after being cleaned. The friendly service and overall professionalism is why we continue calling Carpets Plus every year. Alex is the best!
Thanks so much for your support over the years and I'm glad you're satisfied with the cleaning!
Alex was great, polite and professional
Thanks for the feedback and I'm glad you're satisfied with everything! Have a wonderful day!
CarpetsPlus did an amazing job. He cleaned my loft, two bedrooms, and the stairs. More important than carpet cleaning, his customer service is top notch. I would recommend CarpetsPlus to everyone.
It was a pleasure serving your family and I'm happy that you guys were satisfied with everything!
Cleaned my couch. 3 years of pet stains and hair and it looks great now
Thanks for the feedback and I really enjoyed working with you!
I have had Alex clean carpets and furniture several times. He is always so easy to work with, has great communication, and is extremely conscientious. He takes stains personally and does everything he can to get rid of them for you! I would highly recommend him for any steam cleaning job you have.
It's always a pleasure serving you Ms. Burrus and I'm glad you're satisfied!
Fair pricing and incredible attention to detail. I couldn’t believe how much time and work Alex put into getting the stains off of our coach. Easy to work with and very professional. Came on a Saturday to accommodate our schedule. Alex even spoke to my curious kids about what he was doing 😂 Highly recommend
It was a pleasure working with and meeting your family. Thanks for the feedback and I'm glad you were satisfied with the service provided!
Alex did a great job bring our worn rugs back to life and also cleaned our kitchen chairs and sofa. Most definitely the best carpet cleaning service we’ve ever had. Very professional and courteous!
Thanks for the feedback Ms. Singleton and it was a pleasure working with you!
Álex was wonderful. He was professional, caring, on time and worked hard in trying to get all the stains out and he did a great job! A big plus his prices are very competitive. We’re non profit so it really matters. Lol Highly recommend without a doubt.
It was a pleasure working with you Zuny and I'm glad you're satisfied!
Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts