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Carrolls Towing Roadside Assistance

4.9 ★★★★★ · 159 Google reviews · 24 photos
Towing service · Jacksonville, FL

Carrolls Towing Roadside Assistance at a glance

Customers frequently cite rapid response times, professional communication, and competitive pricing for services like tire changes, jump starts, and lockouts. However, several low-star reviews allege that the company provided used tires instead of new ones and refused refunds after directing customers to pay via Cash App. Additionally, one reviewer reported a technician leaving without completing the requested service.

  • Google rating: 4.9 out of 5 from 159 reviews (97% five-star).
  • Reviews on this page: 159 Google reviews (144 with written comments, 20 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Towing Service serving Jacksonville, Florida.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

4.9
★★★★★
159 reviews on Google
5★155
4★0
3★0
2★0
1★4

Reviews from Google, shown as published (original wording, unedited).

Krystal Robinson6 reviews
★★★★★

Best ever you’ll FIND!!!!

  • Price assessment: Great price
Review from Google · view on Google
Alex Meadows3 reviews
★★★★★

Great service! 10/10

  • Price assessment: Great price
Review from Google · view on Google
Astrid ManceboLocal Guide · 8 reviews
★★★★★

Amazing service!! Thank you so much!

Review from Google · view on Google
Lindsey Price1 review
★★★★★

Love the services, very friendly fast and great prices will definitely use them again.

  • Price assessment: Great price
Review from Google · view on Google
Samantha Zusin3 reviews
★★★★★

Got a flat tire on a long road trip in the middle of the night. Both the phone dispatch employee and the technician that arrived, Jason, were incredibly kind, polite, and patient. Took under 2 hours total for them to come and replace the tire. Extremely please with the whole experience!!!

Review from Google · view on Google
Joe LLocal Guide · 43 reviews
★★★★★

Super fast response and great service. Half the price of the quote from another company. Derrius was helpful and told me exactly what I needed to do next. Thx Derrius!

  • Price assessment: Reasonable price
Review from Google · view on Google
Erica MobleyLocal Guide · 10 reviews
★★★★★

I would definitely use them again if needed. Timely and efficient. Good Communication as well. Thats always important.

Review from Google · view on Google
Janelle Fornasier9 reviews
★★★★★

I had a great experience with Carroll’s Towing and Roadside Assistance! I called Darian about a flat tire, and he came right to my house. His timing was perfect, and he took care of my tire when I really needed the help. Having someone dependable come to you makes a stressful situation so much easier. Thank you, Darian, for being there and getting me back on the road! Highly recommend!

  • Price assessment: Reasonable price
Response from the owner · a week ago

Thank You !!!!!

Review from Google · view on Google
Alvin11 reviews
★★★★★

Prompt, professional and friendly service.

Review from Google · view on Google
costina lazar2 reviews
★★★★★

Very quick response ! Highly recommend this business. Thank you !

  • Price assessment: Reasonable price
Review from Google · view on Google

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Business details