Google reviewers rate Cartime Automotive five out of five stars based on 599 reviews, with the owner responding to 34 percent of them. Customers frequently cite friendly staff, transparent communication, and flexible pricing for services like clutch replacements, suspension work, and oil changes. Some patrons appreciate the shop's willingness to accept customer-provided parts and provide visual evidence of repairs. However, a few low-star reviews criticize the front desk for perceived rudeness and describe specific instances of high diagnostic fees or labor charges that felt excessive compared to other local shops.
Google rating: 5.0 out of 5 from 599 reviews (98% five-star).
Reviews on this page: 599 Google reviews (547 with written comments, 31 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: November 7, 2026.
Service: Auto Repair Shop serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
599 Google reviews we collected
5.0of 5
5 stars58898%
4 stars51%
3 stars10%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 547 written reviews
98%praise
Praise92998%
Complaints172%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22424%
Quality & results16517%
Price & value16517%
Would recommend13714%
Speed & response13414%
Honesty & trust758%
Communication465%
What customers talk about
We read 547 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are so professional, communicates every thing (even FaceTime me to see the problems as how they fixed the problem.”
“This place is money hungry and the front desk personal is extremely rude and unprofessional.”
“Great service and awesome customer service from Stephanie”
“Stephanie is (owner) predatory and incompetent.”
“Big props to Stefanie, she is so kind and reasonable.”
“BE CAREFUL COMING HERE BECAUSE ITS NOT WORTH THE MONEY.”
“I would highly recommend this place to anyone that is having car issues and I guarantee you will not be dissatisfied!”
“I honestly cannot recommend this shop enough.”
“Best car service I’ve gotten to date , they were quick and efficient.”
“I appreciated their transparency and willingness to explain the issue.”
“These people are shady and try to take as much money from you.”
“They suggested two options for how to handle the issue and explained the pros and cons in detail.”
People customers mention
Stephanie52 reviews
Stefanie25 reviews
Hector9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
My experience with Cartime Automotive was great! I had my clutch replaced, and they were happy to work with me when I brought my own parts.
The shop also recommended replacing another component that needed attention and showed me pictures of it so I could see exactly what they were referring to. I appreciated their transparency and willingness to explain the issue.
The repair took longer than expected, but that was due to my own circumstances and some bad luck with FedEx (they couldn't find my address when I ordered the additional part). I really appreciated their patience, understanding, and cooperation throughout the process.
Overall, I highly recommend Cartime Automotive!
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
Thank you Jorge!!! We are here for you when you need us!!
A
Ahmad H3 reviewsiTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Best car service I’ve gotten to date , they were quick and efficient. Also great customer service, will be coming here for all my car needs from now on.
Price assessment: Great price
Services: Wheel alignment, Brakes
Response from the owner · 2 weeks ago
Thank you Gerald!!!!!!
C
Cierra Davison7 reviewsiTotal number of Google reviews Cierra has written across all businesses on Google Maps, not just this one.
We Absolutely Love Miss Stephanie. she definitely helped us out!. Miss Stephanie found cheaper parts for us and got our car back on the ROAD 🚗. Thank you Miss Stephanie and Hector !
Response from the owner · 2 weeks ago
Thank you Cierra!!!!!! We are here for you!!
L
lorna #KE7 reviewsiTotal number of Google reviews lorna has written across all businesses on Google Maps, not just this one.
I brought my car here because my car was leaking a little oil. Come to find out that my car was leaking because the oil pan bolt was not tightened enough when i took my car for an oil change at Walmart. Stephanie the manager had her mechanics tighten the bolt and cleaned up the oil spatter under my car and she did not charge me for doing this. Awesome place, awesome service. I will start coming here for my oil changes. Thank you Stephanie.
Response from the owner · 2 weeks ago
Thank you!!!!! We are here for you!!
D
D Moore1 reviewiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Steph the owner here and her team, have been the blessing god could have ever put in my life. I bought a in house car and started having problems with my car and Steph along with her team were able to help my car run effectively and break down other ways of how we can keep working on the car, but did I also mention she helps with the cost! They are so professional, communicates every thing (even FaceTime me to see the problems as how they fixed the problem. I recommend her to anyone. Also bring your own parts and joy pay for labor (which soon she helps with). Love Steph and I will always be loyal to her shop.
Response from the owner · 2 weeks ago
Tam!!!! We thank you and we are here for you!!
V
Victor B (VB)Local Guide · 63 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
God bless Stephanie and her crew, Isaac and Hector!! Great vibes and a very cool environment as well. Stephanie is very understanding and willing to work with her clients! I would highly recommend this place to anyone that is having car issues and I guarantee you will not be dissatisfied!! Shout- out to car time automotive!!! 👑🙏🕺🏾✅
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you Victor!! You are the best! We are here for you whenever you need us!!!
