Mobile phone repair shop · Scottsdale, AZ · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%96+27.1Replies to reviews 8%73+6Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 30 iphone screen repair servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★715 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Casa Cellphone & Repair 5/5 based on 715 reviews, frequently citing fast turnaround, reasonable pricing, and helpful communication for services like screen repairs and data transfers. However, several low-star reviews allege privacy violations, specifically that staff accessed customers' accounts without permission to post positive reviews. The owner replied to 46% of these reviews.
Google rating: 5.0 out of 5 from 715 reviews (99% five-star).
Reviews on this page: 715 Google reviews (591 with written comments, 28 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 26, 2026.
Service: iPhone Screen Repair Service serving Scottsdale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other iphone screen repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Casa Cellphone &RepairiPhone Screen Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casa Cellphone &Repair: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casa Cellphone &Repair: 96/100 on this factor. Category median: 90.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casa Cellphone &Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casa Cellphone &Repair: 73/100 on this factor. Category median: 95.B
73
Bar = this company · dark tick = category median.
Star ratings
715 Google reviews we collected
5.0of 5
5 stars70699%
4 stars20%
3 stars10%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 591 written reviews
99%praise
Praise61999%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15625%
Quality & results13421%
Staff & attitude10917%
Price & value10617%
Would recommend9716%
Honesty & trust193%
Communication41%
What customers talk about
We read 591 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very helpful, profesional and made the whole process Quick and easy.”
“Amazing job, got my phone fixed at an amazing price I highly recommend you get your phone repaired gere”
“Thank you good service for screen protector and fast, Friendly also go here to get your phone fixed”
“Moon had what I was looking for and more reasonable prices then other phones stores .”
“New screen, good case, not too expensive, fairly quick.”
“Excellent work and fast too, I highly recommend it!”
“…w, I also noticed someone logged into a Galaxy Tab 9 with my email, I don't recommend this place as my privacy was tampered with and used.…”
“Wouldn't recommend going anywhere else other than him honestly.”
“The man was really good at communicating and he works fast”
People customers mention
Phoenix7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJorge1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Amazing job, got my phone fixed at an amazing price I highly recommend you get your phone repaired gere
CCesar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
He fixed My phone moto g play 24. Now working fine. I satisfied with his service. Highly recommend
FFernando1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience transferring all my data frontera Android to iPhone. My friend mun did amazing Job . He was very helpful, profesional and made the whole process Quick and easy. Everything transferred successfully without any Issuse.
This Store is Located inside of carnicería Nuevo.
Highly recommend mun if you need help. Great servicio
EERICA5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had great customer service , very helpful . He was very fast & has good prices. Definitely recommend.
CCodyLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I came in for a new screen protector and phone case. Moon had what I was looking for and more reasonable prices then other phones stores . Thank you moon
MMMG6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Just got to AZ for work and broke my phone then went to casa and they got me right in 20 minutes great price ✨
Amazing job, got my phone fixed at an amazing price I highly recommend you get your phone repaired gere
Response from the owner · a day ago
Thank you so much for your kind words and recommendation! 😊 We’re happy we could get your phone fixed at a great price. At **Casa Cellphone & Repair**, we’re committed to providing fast, reliable, and affordable phone repair in Phoenix. We truly appreciate your support and look forward to helping you again whenever you need us! 📱❤️
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Luis Manzanarez1 reviewiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Thank you for choosing Casa Cellphone & Repair! 😊 We appreciate your support and trust in our phone repair service. If you ever need fast, reliable, and affordable cell phone repair in Phoenix, we’re always happy to help! 📱🔧
C
Cesar Beltran1 reviewiTotal number of Google reviews Cesar has written across all businesses on Google Maps, not just this one.
I had a great experience transferring all my data frontera Android to iPhone. My friend mun did amazing Job . He was very helpful, profesional and made the whole process Quick and easy. Everything transferred successfully without any Issuse.
This Store is Located inside of carnicería Nuevo.
Highly recommend mun if you need help. Great servicio
Response from the owner · a month ago
Thank you so much for the great review! We’re happy to hear that Mun made your Android-to-iPhone data transfer quick, easy, and successful. We always try to make the process as smooth as possible for our customers. We truly appreciate your recommendation and support for Casa Cellphone & Repair!
If you need phone repair, data transfer, or other cellphone services in Phoenix, we’re always here to help. We’re located inside Carnicería Nuevo. Thank you again for choosing us!
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Lee Bajet1 reviewiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Thank you so much for the great review! 🙏 We’re happy you had a great experience with our customer service. At Casa Cellphone & Repair, we always do our best to provide friendly, fast, and reliable phone repair service in Phoenix. We truly appreciate your support and hope to see you again!
B
Brian Pontrelli1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Thank you for your kind feedback! 😊 We’re glad you had a great experience with our fast service and friendly customer care. At Casa Cellphone & Repair, we strive to provide quick, reliable, and affordable phone repair services in Phoenix. We truly appreciate your support and hope to see you again!
E
ERICA Rodriguez5 reviewsiTotal number of Google reviews ERICA has written across all businesses on Google Maps, not just this one.
Had great customer service , very helpful . He was very fast & has good prices. Definitely recommend.
Response from the owner · a month ago
Thank you so much for your kind words and recommendation! 😊 We’re happy to hear you had a great experience with our customer service. At Casa Cellphone & Repair, we take pride in providing fast, reliable, and affordable phone repair services in Phoenix. Your support means a lot to our team, and we look forward to helping you again with all your cellphone repair needs. Thanks for choosing Casa Cellphone & Repair!
J
Jorge3 reviewsiTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
