Google reviewers rate this Lynn spa 4.9 out of 5 based on 91 reviews, frequently praising the clean, cozy environment and the therapist’s skill in providing deep relaxation and pain relief through services like deep tissue, couples, and holistic treatments. Customers often highlight the professional communication and personalized attention received during sessions. However, a recurring criticism involves scheduling conflicts and unresponsive communication when appointments are missed or changed, which some clients found frustrating despite the overall positive service quality.
Google rating: 4.9 out of 5 from 91 reviews (97% five-star).
Reviews on this page: 91 Google reviews (81 with written comments, 10 with photos).
Owner responses: the business replied to 31% of reviews.
Phrases our text analysis found in 81 written reviews
98%praise
Praise9698%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3637%
Would recommend3233%
Quality & results1919%
Speed & response44%
Communication44%
Honesty & trust22%
Price & value11%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cassia is not only highly skilled and dedicated as a professional, but her practice brings true healing.”
“I highly recommend her and will definitely be coming back!”
“I have been going to cassia's in peabody for massage for quiet , a few years with excellent experience.”
“I immediately noticed real physical benefits, including relief from a lingering cough and post-nasal drip I’d had for months, along with a surprising…”
“She takes her time to explain every step making sure your needs are met.”
“The whole experience was so relaxing that I honestly left feeling refreshed, lighter, and almost like my soul had been cleansed.”
People customers mention
Josie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Cassia is not only highly skilled and dedicated as a professional, but her practice brings true healing. Every detail with extreme thoughtfulness and love. I cannot stress enough how special every session with Cassia is.
Price assessment: Great price
Gisselle3 reviewsiTotal number of Google reviews Gisselle has written across all businesses on Google Maps, not just this one.
La recomiendo 100% Cassia brinda una energia de amor y paz, es un lugar muy lindo y agradable
Es muy profeccional y agenta con sus cliente
Estoy agradecida de aver encontrado este hermoso lugar🫶 gracias @cassia’ S Elegant & Holistic Spa 🙏
luiza mainetti7 reviewsiTotal number of Google reviews luiza has written across all businesses on Google Maps, not just this one.
I had an amazing experience at this massage place! Cassia took care of me and she was absolutely wonderful, very professional, attentive, and made me feel completely comfortable from start to finish. The whole experience was so relaxing that I honestly left feeling refreshed, lighter, and almost like my soul had been cleansed. I highly recommend her and will definitely be coming back!
Haley Stansberry3 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
I recently received a lymphatic drainage session that blended gentle manual work, reiki, and a warm cacao ritual. The experience was both therapeutic and deeply comforting. I immediately noticed real physical benefits, including relief from a lingering cough and post-nasal drip I’d had for months, along with a surprising improvement in knee discomfort that completely disappeared. Emotionally, I felt supported, calm, and unexpectedly open. Sometimes you don’t realize what you need until you experience something truly healing and restorative from the inside out. The practitioners created such a grounding, nurturing environment that the session became healing on every level.
kevin thomas2 reviewsiTotal number of Google reviews kevin has written across all businesses on Google Maps, not just this one.
Incredible experience. The four hand massage left me feeling refreshed and relaxed. I was feeling a lot of tightness and stiffness around my lower back but the massage was great to loosen everything up. The therapist was kind and friendly as well as hospitable. I would definitely recommend!
Price assessment: Great price
Palomā Brizäck3 reviewsiTotal number of Google reviews Palomā has written across all businesses on Google Maps, not just this one.
I can’t recommend Cassia’s work enough. As a woman deeply devoted to feminine restoration, every session with her feels like a return home to my body. I always leave feeling supported, held, welcomed, and profoundly relaxed. Cassia pours so much love, intention, and presence into her work (you can feel it in every touch). The space is also very clean, cozy, and nurturing, making it easy to fully surrender and disconnect from the outside world. Her treatments have become one of my favorite rituals. It’s where I soften, let go, and drop deeper into myself. Thank you, Cassia, for your beautiful work and the healing sanctuary you create every time. 🤍