Google reviewers rate Castles Flooring 4.9 out of 5 based on 94 reviews, with the owner responding to 84% of feedback. Customers frequently highlight punctuality, clear communication, and fair pricing for hardwood refinishing and installation services. Recurring themes include professional workmanship, flexibility with scheduling, and thorough cleanup after projects. One low-star review cites a lack of response to emails, though this appears isolated compared to the consistent praise for responsiveness in other accounts.
Google rating: 4.9 out of 5 from 94 reviews (98% five-star).
Reviews on this page: 94 Google reviews (90 with written comments, 19 with photos).
Owner responses: the business replied to 84% of reviews.
Reviews from Google, shown as published (original wording, unedited).
JM
jeff mero7 reviews
★★★★★
I can’t say enough good things about Joshua, Luis and Castles Flooring. Our reclaimed wood floors—fir and oak—suffered a great deal of water damage over the winter. When we were ready for floor work Joshua worked with us on scheduling—we had lots to do inside. Their estimate was acceptable, they were here, on time when promised and worked steadily to finish the job in the time they predicted.the finished product is beautiful!
Recently purchased a new house with damaged oak hardwoods. Joshua and team were kind enough to fit us into their schedule before we moved in. Their team was very respectful in our home, extremely clean and the floors turned out beautifully. Really appreciate their great communication and professional results. Look forward to working with them again the future.
Update 2026: Joshua and team just completed a significant patch and refinish in our kitchen and living room. Did an amazing job again. We were on a tight schedule after having a baby, Joshua did all he could to squeeze us in with minimal notice. Huge thank you.
Response from the owner · a year ago
Thank you Mike for this very kind review I really appreciate it🙏
Very professional, impressive work and I highly recommend to all my family and friends. Answered all my questions and concerns. Grade A stamp of approval with two thumbs up 👍🏽👍🏽
I interviewed four contractors for my Hardwood Floor refinishing job. Joshua did a great job of explaining the process time involved and understanding how I wanted things to be done. He was not the lowest bid that being said the work that him and his crew did and the end result was worth every single penny it pays to Not be Pennywise and pound foolish. I highly recommend castles flooring with no reservation.
