Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Castro Oasis | Ceramic Pro Elite West Haven logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%94+26.5Replies to reviews 8%100+8.2Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Castro Oasis | Ceramic Pro Elite West Haven

West Haven, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 80 car detailing services · 4.9★ from 324 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castro Oasis | Ceramic Pro Elite West Haven is better than 94% of car detailing services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castro Oasis | Ceramic Pro Elite West Haven is better than 94% of car detailing services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castro Oasis | Ceramic Pro Elite West Haven is better than —% of car detailing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castro Oasis | Ceramic Pro Elite West Haven is better than —% of car detailing services.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castro Oasis | Ceramic Pro Elite West Haven is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Castro Oasis | Ceramic Pro Elite West Haven is better than 100% of car detailing services.A
100

Reviews for your job

Customers hired Castro Oasis | Ceramic Pro Elite West Haven for 8 kinds of job.

Castro Oasis | Ceramic Pro Elite West Haven for scratch removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Scratch removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10

All 5 Google reviews tagged “Scratch removal”

K3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Castro is an un-rushed quality experience for the true car enthusiasts. They 100% kept me up-to-date every step of the way even through some major repairs, multiple vehicles. They take pride in their service and it’s noticeable above the rest.

Sun control window tintingFull body washScratch removal
AaronLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

got a full detail and paint correction done and am very pleased with how it came out! Best car wash i’ve been to as far as professionalism and attention to details. Highly reccomend visiting Castro Oasis!

Auto detailingCar waxingClay bar treatment
LisaLocal Guide · 281 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've been here twice , so far. Once for a nice detailed wash and the second for a ceramic coat finishing on a Dodge Challenger. Beside the very personable, knowledgeable and friendly staff, the work they do is top notch. NO ONE does the kind of high quality car care than they do here. This will be the only place we go to for all our vehicles from now on.

Full body washPaint protectionScratch removal
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you to the team they did a awesome job on 2021 challenger Hellcat with paint correction and ceramic coating. The car looks better then the day I picked it up new.

Car waxingFull body washPaint protection
Kasia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are the real deal. The car wash is the best I’ve have in CT. I also had them do my interior detail and it came out amazing. Highly recommended.

Car waxingHeadlight polishingInterior scenting

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Full body wash40—
Auto detailing22—
Wheel washing19—
Vacuuming14—
Auto interior vacuuming13—
Paint protection11—
Polishing10—
Paint repair7—

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