Google reviewers rate the Houston cat boarding service 4.8 out of 5, highlighting clean facilities, cat-only accommodations, and regular photo updates that reassure owners. Customers frequently praise the staff for attentive care, including managing specific medical needs and providing adequate space for pets. However, some visitors to the retail section report negative experiences, citing perceived condescension from staff, refusal of restroom access, and restrictive weekday closing hours that limit shopping opportunities.
Google rating: 4.8 out of 5 from 266 reviews (93% five-star).
Reviews on this page: 266 Google reviews (217 with written comments, 27 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 30, 2026.
Service: Pet Store serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
266 Google reviews we collected
4.8of 5
5 stars24793%
4 stars93%
3 stars31%
2 stars10%
1 star62%
Praise vs complaints
Phrases our text analysis found in 217 written reviews
97%praise
Praise20797%
Complaints63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9846%
Would recommend4521%
Quality & results209%
Honesty & trust188%
Communication147%
Price & value115%
Speed & response73%
What customers talk about
We read 217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is always friendly, helpful, accommodating and conscientious.”
“I've never heard such condescending attitude.”
“I can’t recommend this place highly enough, and we’ll definitely be back when the opportunity arises.”
“Top Notch Spot- Lucky the cat had an urban studio with a view!”
“We have tried a few other boarding places in the past and I feel our cat's experience has ranged from tolerable to pretty awful.”
“I hate leaving my cat anywhere but I really trust Nourish.”
“Had a misunderstanding that was my fault and she took a ton of her own time after hours to help explain and it was just so obvious after how much she cares.”
“The cost is extremely fair for the quality of service.”
“Great place, super friendly staff, little pricey but to be expected.”
“Nourish reported the issue quickly, and made changes to her care several times as medications were added and schedules changed via email and text.”
People customers mention
Linda10 reviews
Care9 reviews
Village7 reviews
Memorial7 reviews
Bill4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I’ve been bringing my two cats to Nourish-Memorial for a few years now. They are well cared for and in good shape and spirit when I come to collect them. The staff is always friendly, helpful, accommodating and conscientious. I also appreciate the photos and updates which help to alleviate my general worry. The facilities are fresh and clean, and some of the spaces look out over the lobby so you can see the kitties lounging. I wouldn’t entrust my cats anywhere else.
Response from the owner · 2 days ago
We appreciate you leaving us a five star review. It means a lot to know you have trusted us with Jimmy and Hula over the years. We're so glad to hear they always return to you in good spirits and that our team's photo updates help put your mind at ease. Thank you for highlighting the friendly approach of our staff and the clean, comfortable spaces at Cat Boarding by Nourish. We truly appreciate your loyalty and warm words. We look forward to caring for Jimmy and Hula again on a future stay. Linda
Owner/Managing Partner, Cat Boarding by Nourish
S
Sarah7 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I had my four cats here for 10 nights, and they just took such excellent care of my babies! I have used them couple of times before as well, and it is always a positive experience. I love that they board cats only!!
Response from the owner · a year ago
We appreciate you taking the time to share your experience. Thank you for the five star review. We create a comfortable and relaxed cat only boarding environment to ensure all kitties flourish. The team looks forward to seeing Bubby, Fluffy, Jabal and Snow again soon!
Linda
Owner/Managing Partner
Cat Boarding by Nourish
A
Anne Baillio8 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
I like the pictures. The comments are ridiculous, telling us about our cat purring when she never does, sadly. This was our fourth visit and I liked that they trimmed her nails but not this time. Disappointing.
Response from the owner · Edited 5 months ago
Thank you for your review. I personally called to discuss your experience. We pride ourself on delivering five star service to our kitties and our guests. Report cards are sent during the stay that includes Demeanors that the team observes. We are always happy to do a complementary nail trim by request. Unfortunately, the nail trim was not requested on Sugar Pie's last visit. We offered to do the nail trim complementary at any time. Sorry for the inconvenience. I have added the complementary nail trim to her profile to make sure this is done on all future reservations. We look forward to seeing Sugar Pie back on a future reservation and earn a five star review!
Linda
Owner/Managing Partner
Cat Boarding by Nourish
P
Peggy4 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
I am beyond grateful for the wonderful care and attention that our Lacy gets while at Nourish. Thank you for taking such good care of her and we love the photos.
L
Lucy1 reviewiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
Beerus stayed at Nourish for 7 days in a Townhouse while we were on vacation, and overall we had a really good experience. I felt comfortable leaving him there, and everything seemed to go well during his stay.
The only reason I’m giving 4 stars instead of 5 is that after bringing Beerus home, I noticed a small bald spot on the back of his neck. I called to ask if there had been an incident or if anyone had noticed it, but there was no incident report and the staff wasn’t aware of it.
They explained that since this was Beerus’s first boarding stay, he may have been anxious and could have rubbed himself against the shelves more than usual, which I completely understand. My concern isn’t necessarily that the bald spot happened. I just wish it had been noticed and communicated to me before I found it myself. They clipped his nails toward the end of his stay, which seems like it would have been a good opportunity to notice the area.
Other than that, we had a positive experience, and I appreciate the care Beerus received during his week there. I would consider boarding him at Nourish again. I’d just like to see a little more attention to physical changes like this, especially during a longer stay.
Response from the owner · 2 weeks ago
Thank you for sharing your thoughtful feedback. We’re glad to know Beerus seemed comfortable during his stay and that you felt confident leaving him with us. We truly appreciate your candor about the bald spot and completely understand your wish for closer attention to physical changes, Your point about noticing details like this during routine care is well noted. I welcomed the opportunity to personally discuss this matter on our phone call. We hope to welcome Beerus again in the future and are grateful for your trust in Cat Boarding by Nourish. Linda Owner/Managing Partner Cat Boarding by Nourish
A
Aaron GajeskeLocal Guide · 34 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Perfect place to leave your cats! They take great care of them and the facility is cats only.
Response from the owner · 2 weeks ago
Thank you for the five star review! We’re so glad you felt confident leaving Oreo and Honey with us and truly appreciate you highlighting our cats-only environment. Thank you for sharing these kind words about Cat Boarding by Nourish. It means a lot to know our care and the comfort of our facility made a difference for you and your cats. We look forward to welcoming Oreo and Honey back on a future stay. Linda Owner/Managing Partner Cat Boarding by Nourish
V
Victoria Beck8 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
I love bringing Kiko to Cat Boarding by Nourish! The place is always so clean, and they take such great care of him. I feel like he’s at his second home, and I never have to worry when I leave him. ❤️🐱
Response from the owner · a month ago
It means so much to know Kiko feels right at home with us! We’re glad you feel confident leaving him in our care and that the clean, welcoming space stands out to you. Thank you for trusting Cat Boarding by Nourish—looking forward to seeing both you and Kiko again soon! Linda Owner/Managing Partner Cat Boarding by Nourish
K
K BumLocal Guide · 61 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Top Notch Spot- Lucky the cat had an urban studio with a view!
Her window looked out to reception area and entry. Lots to explore and play with in her studio. For a friendly cat, used to attention, it was perfect.
Ready to book again!
Great staff and photo updates during her stay.
Response from the owner · a month ago
We’re so glad Lucky enjoyed her Suite accomodation! It’s wonderful to know she took advantage of all the room to play and explore, and that our updates helped you feel connected while you were away. Thank you for calling out our team and for sharing your experience with Cat Boarding by Nourish. We appreciate your trust and can’t wait to welcome Lucky back with us! Linda Owner/Managing Partner Cat Boarding by Nourish
L
Lee Huntoon5 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
The Memorial Village location staff were wonderful taking care of my cat. The videos and pictures I was sent were extra special in making me feel comfortable while I was traveling. I did not have to worry about him.
Would absolutely recommend!
Response from the owner · a month ago
It is wonderful to hear how comfortable you felt leaving Whiskey with our experienced cat loving team. We are delighted the updates, photos, and videos helped you enjoy your time away without worry. Thank you for recommending Cat Boarding by Nourish, and for giving us the chance to care for your precious Whiskey! We truly appreciate your trust! The team is excited to see him back on a future stay with us! Linda Owner/Managing Partner Cat Boarding by Nourish
J
J RLocal Guide · 14 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Having put my cat in numerous boardings across Europe, I was worried to learn that in the US, pets are placed in condos (which is prohibited by European law on animal welfare grounds). I couldn’t imagine leaving my cat in that sort of accommodation. When I visited Nourish, I realised that this place would meet my requirements, providing spacious townhouses and villas for the animals. My cat spent two weeks there while we were on holiday.
The staff is extremely attentive and entirely devoted to the animals. My cat, Kiki, needs medication and a special diet, which the staff provided without any issues. Finally, the place is spotlessly clean. I’d like to express my sincere thanks to all the staff who looked after my cat. I can’t recommend this place highly enough, and we’ll definitely be back when the opportunity arises.
Response from the owner · 2 months ago
Thank you for the amazing five star review! It means a lot that you placed your trust in Cat Boarding by Nourish, especially given your international experience with pet boarding. We’re delighted our accommodations put you at ease and that Kiki was comfortable during her stay. Thank you for acknowledging our team’s dedication and attention to detail, particularly around her special diet and medication. Your kind words and recommendation are truly appreciated. We look forward to welcoming you and Kiki again when you need us! Linda Owner/Managing Partner Cat Boarding by Nourish
