Google reviewers rate Cats & Dogs Animal Hospital 4.8 out of 5 based on 531 reviews, frequently praising the staff's friendliness, thorough communication, and compassionate care during routine exams, dental procedures, and end-of-life services. While many customers appreciate the detailed explanations of treatment options and reasonable pricing for specific services, recurring criticisms in lower-rated reviews highlight high costs, perceived pressure for unnecessary testing, and difficulties when challenging bills or seeking prescription refills elsewhere.
Google rating: 4.8 out of 5 from 531 reviews (91% five-star).
Reviews on this page: 531 Google reviews (377 with written comments, 16 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: November 7, 2026.
Service: Veterinarian serving Long Beach, California.
Data from Google, last updated November 11, 2026.
Star ratings
531 Google reviews we collected
4.8of 5
5 stars48591%
4 stars153%
3 stars71%
2 stars51%
1 star194%
Praise vs complaints
Phrases our text analysis found in 377 written reviews
94%praise
Praise48194%
Complaints296%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21442%
Would recommend6513%
Quality & results5110%
Price & value5110%
Speed & response479%
Honesty & trust438%
Communication398%
What customers talk about
We read 377 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The front office staff is always warm and friendly, they treat me like friends.”
“I wish I had never gone to cats & dogs, they are rude and they only care how much money they can rip you off for.”
“We, our Norton & Stanley in heaven and our newest Furball, Maggie, give you 5 STARS & an endless belly rubs.”
“Avoid this vet, they just want your $$$$$$”
“Dr Drury did a great job of helping Daisy get some relief and look for a cause.”
“You guys are terrible.”
“Considering dental cleanings are very expensive and more than any of us likely want to pay, the price was reasonable.”
“Cute homey place, and friendly at first but quickly found out how very overpriced they are and they become unfriendly when you challenge what they’re charging.”
“Appointments and medications or other requests are handled efficiently and professionally 100% of the time.”
“…ssities, and the need to pick one likely issue and work backwards by slowly cancelling out each possible issue (ONE AT A TIME), we would have easily j…”
“…tell the staff really cares about the animals and they are also very honest in telling me what my options are based on how much I'm willing to invest…”
“What a dishonest, money hungry and sneaky veterinary clinic!”
“They truly listened to my concerns and no high pressure sales for unnecessary tests and treatments!”
People customers mention
Perrault32 reviews
Smith27 reviews
Abel23 reviews
Vet9 reviews
Truong7 reviews
Drury6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The front office staff is always warm and friendly, they treat me like friends. Appointments and medications or other requests are handled efficiently and professionally 100% of the time. My dog was sick and the care the Drs took to diagnose her problem was outstanding, and for that I am very grateful. I have always felt as though she was in very good hands with each of the doctors with whom I have interacted. I have received text messages and calls from the veterinarians just to check on her. Competent and Compassionate care.
Services: Service not listed
Andrea12 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Cats and Dogs is so wonderful!! The staff is super friendly and efficient and our vet, Dr. Drury is absolutely fantastic- warm and knowledgeable! I recommend them to everyone I know with pets! So glad I found them!
Price assessment: Reasonable price
Services: Service not listed
Manuela Martinez1 reviewiTotal number of Google reviews Manuela has written across all businesses on Google Maps, not just this one.
My dog goes to Cats & Dogs for his vet services and recently he had a dental cleaning. Considering dental cleanings are very expensive and more than any of us likely want to pay, the price was reasonable. We mostly go here because I can tell the staff really cares about the animals and they are also very honest in telling me what my options are based on how much I'm willing to invest on a particular service.
Annette PLocal Guide · 17 reviewsiTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Took my girl Daisy in after I noticed she had been constantly grooming and scratching. Dr Drury did a great job of helping Daisy get some relief and look for a cause.
Got some medication to try and that night Daisy slept comfortably and has hardly itched since!
Price assessment: Great price
Services: Service not listed
Jordon Pagano3 reviewsiTotal number of Google reviews Jordon has written across all businesses on Google Maps, not just this one.
Absolutely the best experience I have ever had with a veterinarian! They truly listened to my concerns and no high pressure sales for unnecessary tests and treatments!
huda kaidLocal Guide · 15 reviewsiTotal number of Google reviews huda has written across all businesses on Google Maps, not just this one.
Such an amazing and compassionate team! When our dog passed, they handled his cremation with so much care and even sent us a card with handwritten notes from each staff member, which meant so much to us. I recently brought my cat in, and they were just as wonderful, making him feel safe and comfortable. You can tell they genuinely care about the animals and families they help. Highly recommend!
Joanny Leyva10 reviewsiTotal number of Google reviews Joanny has written across all businesses on Google Maps, not just this one.
Took my 5-year-old dachshund in for the first time and staff was so nice. Dr. Brianna explained everything to us, including detailed pros and cons, and gave prices for all services before proceeding. They carry Simparica Trio in case you have your pup on it and need to refill!
Price assessment: Reasonable price
Michelle Bicera11 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I’ve had issues with my dogs teeth and his initial extraction was really tumultuous at his previous vet. The team at Cats and Dogs has been so patient, accommodating, and informative on his most recent teeth cleaning/extraction. He’s recovering so well and what was previously a stressful process went so much simpler than I expected that I was in shock.
I’m incredibly grateful for the entire team here and their care they give my dog.
