CB Properties

The staff was exceptional! We were able to find a home at a reasonable price and in a WEEK!!! My family and I are ecstatic! Thank you CB properties!

This is an amazing management company! The amenities are top notch, the communication is unheard of. They even send an email out when there is a utility company caused power outage in the building. It saves me a trip to the office when the power is out.

Rachel Finnie is the best!!! Had a small hiccup and she handled it swiftly. I really appreciate it!!

Carida very very helpful nice and kind she’s a great property manager!!!!!! Highly recommend!!!! Great home I love it thanks cb properties

Amazing

CB staff is so nice

If you are a property owner looking for someone to manage your properties, I would strongly recommend looking elsewhere. I purchased a property that was already under contract with CB Properties and decided to keep them as the property management company to see how they performed. If things went well, I was considering transferring my other rental properties to them. Unfortunately, my experience made that decision very easy. From the beginning, rent was not deposited in a timely manner. I was told they were transitioning to new software, so I gave them the benefit of the doubt. The property happens to be near my residence, and when I drove by, I noticed it was beginning to look like a hoarder’s paradise. I contacted CB Properties and was told they would check on it. After doing so, they informed me that the tenant planned to move out—six months before the lease ended. I told them that was fine and made it very clear that once the situation was resolved, I wanted to take possession of the property and would no longer need them to manage it. Then, once again, there was no follow-up. When I contacted them myself, I was informed that the tenant had not paid rent and that they did not have access to the property. They said they would check to see whether the tenant was still there. Again, no follow-up. This became a pattern: communication only happened when I contacted them first. Eventually, I requested that the property be rekeyed and returned to me. They actually seemed surprised that I expected them to rekey the property and provide me access to a property that I own. The reply was the best: I could sign a new Managment agreement so they could rekey. Pretty shady business right? At this point, I am having to send someone myself to rekey the house because CB Properties has been unable to properly return possession and access of my own property to me. I gave this company an opportunity because I was potentially looking for a management company for multiple properties. Based on my experience with just this one property—the lack of communication, lack of follow-up, delayed rent deposits, and ultimately being unable to return access to my property—I would not trust them with another one. Property owners, I would stay away. Since the owner decided to reply defending his bad service let me add the following: Owner claims they were emails exchanged: yes they were because I initiated contact to get answers . Do not expect them to proactively update you about your own property. Owner claims they checked the property and they found no violations in terms of condition : if you want to be a slumlord - go ahead — hire them. The minute I took possession and started cleaning up multiple neighbors stopped by and expressed how the property had been an ongoing problem. Owner claims since they abandoned the property I needed to sign a “renter ready agreement” to get the property rekeyed back to me. Enough said. The Managment company is responsible for dealing with the tenant they put in the house. The tenant left, they put their hands in the air, and basically said it wasn’t their problem. A simple rekey, hand me back my keys was all that I asked for. I wouldn’t have written this review, I just asked my property be handed back to me. The communications by your staff were so absurd, I was left with no choice. You can be in business 15 years, grow too much and loose control of whatever is going on in your company. Maybe that’s something to consider.

The staff was excellent 👍

I would recommend everyone !!!! Receptionist very helpful and welcoming !!!!!

ELLA WAS SO NICE TRULY BEST LEASING COMPANY IVE BEEN TO SINCE I MOVED BACK TO MEMPHIS I LOVE MY NEW HOME ‼️‼️‼️‼️