CCH Design | Remodel logo

CCH Design | Remodel

Kitchen remodeler · Boise City, ID · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%77+20.1Value 15%78+11.9Craft & service penalty97−0.3Experts Score= 82Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 40 home remodeling contractorsPosition by Experts Score among all companies we track in this category. · better than 21%
4.9 ★★★★★ 29 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Sep 2026latest review

CCH Design | Remodel at a glance

Google reviewers rate CCH Design | Remodel 4.9 out of 5 based on 29 reviews, with the owner responding to 97% of feedback. Customers frequently cite kitchen, bathroom, and fireplace remodels, praising the company for clear communication, transparent pricing, and daily project updates via mobile apps. Recurring themes include professional design assistance, adherence to schedules, and helpful guidance for first-time remodelers. One common criticism involves measurement errors in cabinet designs that required outside contractors to complete the work.

  • Google rating: 4.9 out of 5 from 29 reviews (97% five-star).
  • Reviews on this page: 29 Google reviews (28 with written comments, 6 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: September 24, 2026.
  • Service: Home Remodeling Contractor serving Boise City, Idaho.

Data from Google, last updated November 2, 2026.

Score profile vs other home remodeling contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

Satisfaction85Reliability77Craft & service97Value78Momentum100Replies to reviews–Satisfaction: 85 (median 98)Reliability: 77 (median 97)Craft & service: 97 (median 97)Value: 78 (median 98)Momentum: 100 (median 100)
CCH Design | RemodelHome Remodeling Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CCH Design | Remodel: 85/100 on this factor. Category median: 98.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CCH Design | Remodel: 77/100 on this factor. Category median: 97.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CCH Design | Remodel: 97/100 on this factor. Category median: 97.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CCH Design | Remodel: 78/100 on this factor. Category median: 98.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CCH Design | Remodel: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–

Bar = this company · dark tick = category median.

Star ratings

29 Google reviews we collected

  • 5 stars2897%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star13%

Praise vs complaints

Phrases our text analysis found in 28 written reviews

  • Praise6999%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price133%
  • Reasonable267%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1623%
  • Communication1319%
  • Quality & results1116%
  • Speed & response1014%
  • Would recommend913%
  • Honesty & trust811%
  • Price & value34%

What customers talk about

We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Mike Hill was so helpful in guiding me in my kitchen renovation.”
  • “She is a great communicator and has alot of insight based on your project needs.”
  • “Chris was my project manager and he did a excellent job of communicating with me and coordinating with the subcontractors.”
  • “We had fun looking at items but she was efficient and organized and so the decision making process went smoothly.”
  • “Highly recommend CCH if you are in need of a remodel or even just design advice!”
  • “The whole process was very transparent and I always knew what the timeline was and who was in my house and what they were doing.”
  • “Rather than sell our home and buy another, we determined our most cost-effective solution was to engage CCH Design | Remodel to add a new master suite…”

People customers mention

  • Mike 8 reviews
  • Alicia 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired CCH Design | Remodel for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Daniel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Love working with Danielle at CCH! She is a great communicator and has alot of insight based on your project needs. Highly recommend CCH if you are in need of a remodel or even just design advice!

John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The CCH Design & Remodel team have been fantastic partners to work with for many years. We appreciate them!

Great priceKitchen countertop installation
JennyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My project ended up being too small a job for CCH. But Mike was amazing at giving me a ton of advice and referrals to help me accomplish my goals. He was gracious enough to give me a lot of his time, despite it not being lucrative for him to do so. I greatly appreciated his time and expertise!

Jodie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mike and Danielle are so transparent and honest. They take into account exactly what you are asking for and suggest the best way to get you there. I look forward to working with them in the future as well!

HollyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mike and his team helped guide my parents through a difficult remodel of their kitchen after a flood. We were so grateful for Erin and her beautiful designs and finishes. Thank you CCH.

Reasonable priceCustom kitchen cabinet constructionInstall flooringPaint indoors
Cesar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike and his team at CCH did a great job at making our fireplace remodel as easy as possible. From the design process to construction and invoicing, CCH offered full transparency making it easy to keep track of everything. Although we got into some delays Mike and his team made sure to communicate effectively and…

Reasonable pricePaint indoorsRemodeling

Photos

Customer reviews

4.9 ★★★★★ 29 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Daniel Elrick10 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love working with Danielle at CCH! She is a great communicator and has alot of insight based on your project needs. Highly recommend CCH if you are in need of a remodel or even just design advice!

John Teters1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The CCH Design & Remodel team have been fantastic partners to work with for many years. We appreciate them!

  • Price assessment: Great price
  • Services: Kitchen countertop installation
Response from the owner · a month ago

You've been great to our customers, John, as has the whole RBG ownership and staff. Looking forward to many more years doing business. -Michael

Jenny LindseyLocal Guide · 13 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My project ended up being too small a job for CCH. But Mike was amazing at giving me a ton of advice and referrals to help me accomplish my goals. He was gracious enough to give me a lot of his time, despite it not being lucrative for him to do so. I greatly appreciated his time and expertise!

Response from the owner · 2 months ago

It was fun talking to you, Jenny, and good luck with your projects! :-) -Mike

Jodie Carlson2 reviewsTotal number of Google reviews Jodie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike and Danielle are so transparent and honest. They take into account exactly what you are asking for and suggest the best way to get you there. I look forward to working with them in the future as well!

Response from the owner · 3 months ago

We really appreciate hearing that, Jodie. Although we aren’t a good fit for your project, we wish you the best of success if you end up doing it on your own. Give me a call anytime if I can answer any questions while you’re in the middle of it! -Michael

Denny Werner2 reviewsTotal number of Google reviews Denny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wouldn’t use anyone else the best

Response from the owner · 5 months ago

Thank you so much, Denny! We're thrilled to hear you wouldn't use anyone else and truly appreciate the high praise. Your trust means a lot to our team, and we look forward to serving you again whenever you need us.

John Hobbs5 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We wanted a home with 2 master suites. Rather than sell our home and buy another, we determined our most cost-effective solution was to engage CCH Design | Remodel to add a new master suite to our existing home. We selected CCH because they could handle all phases of the remodel from a collaborative design process through to final city inspections. We appreciated the support of their in-house designer for selection of fixtures, carpeting and paint. They were able to match the detailed architectural features of our home inside and out, so the finished product looks like it was there from the beginning. They handled all the details from preparation of design plans to procurement of materials, hiring of subcontractors, demolition, construction, landscaping, and permits. They were on-site daily to provide supervision of the work, resolve issues, minimize work impact on the neighbors, and ensure quality. Their construction supervisors were expert professionals. They had working relationships with many great subcontractors from prior work on their behalf. They delivered ahead of schedule and on budget. We think their process and results were outstanding!

Response from the owner · 9 months ago

John, I really appreciate that detailed review. It's taken many years to develop and refine our processes to the point that we can offer the "one-stop-shop" you describe. We certainly enjoyed working with you and Beverly, and we hope your addition serves you well for many years. Thanks from all of us here at CCH! :-) -Mike Hill

S Hill2 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I loved working with CCH. Leann did wonderful drawings for me. She helped me visualize how the bathrooms could look and how to add changes to make the bathrooms safer. She got the whole process off to a great start. Erin really listened to me about what I wanted the bathrooms to look like. When we went together to pick out vanities, tiles, hardware and other items she was prepared with choices that fit with what we discussed. We had fun looking at items but she was efficient and organized and so the decision making process went smoothly. (And she has a great eye for design!) Chris was my project manager and he did a excellent job of communicating with me and coordinating with the subcontractors. One of the wonderful things CCH does is send pictures every working day so I knew exactly what got done and the plan for the next day. The whole process was very transparent and I always knew what the timeline was and who was in my house and what they were doing. It was very reassuring. I also want to mention Sam the senior project manager who helped with coordination and all the little details that made the project move along. I can highly recommend the CCH team. I have beautifully undated bathrooms with the safety features I wanted. Thank you CCH

Response from the owner · 10 months ago

Sharon, I speak for the whole team when I say that we loved working with you! I'm so glad you found everyone helpful, organized, transparent, etc. etc. I'll pass along your review to Chris, Sam, Erin, and Leanne, along a little "some-some" for taking extra good care of one of our favorite customers! Thanks again, Mike

Holly BradyLocal Guide · 20 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike and his team helped guide my parents through a difficult remodel of their kitchen after a flood. We were so grateful for Erin and her beautiful designs and finishes. Thank you CCH.

  • Price assessment: Reasonable price
  • Services: Custom kitchen cabinet construction, Install flooring, Paint indoors, Interior structural repairs, Repair flooring
Response from the owner · 10 months ago

You get Daughter of the Year, Holly, for all the support you gave your parents during their remodel! We thoroughly enjoyed working with them and you, and, if I can get a little sentimental, knowing we were fixing up your childhood home to be enjoyed by your kids and the others in the third generation...puts a very human touch on everything we do. :-) Thanks so much for the kind words. -Mike

Cesar Campos1 reviewTotal number of Google reviews Cesar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike and his team at CCH did a great job at making our fireplace remodel as easy as possible. From the design process to construction and invoicing, CCH offered full transparency making it easy to keep track of everything. Although we got into some delays Mike and his team made sure to communicate effectively and do everything in their power to get the job done as quickly as possible. CCH’s dedication to craftsmanship, transparency and customer service is why I recommend them for anyone in need of a remodel.

  • Price assessment: Reasonable price
  • Services: Paint indoors, Remodeling
Response from the owner · a year ago

Thank you Cesar! It was our pleasure adding that beautiful, massive sandstone fireplace and surround to your home. I still love that we can look out the windows across the valley to Table Rock where the stone was quarried! We all really appreciate your patience when our mason suddenly "chickened out" and caused that delay. We apologize again for that, but we're so happy you love the powerful architectural statement your fireplace makes! It really anchors the room and is as grand as your view across the valley. -Mike https://www.instagram.com/p/DMi0qbCB0zf/?img_index=1

Melanie Evans5 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike Hill was so helpful in guiding me in my kitchen renovation. He set me up with the best suppliers, installers, & demo crew who hold him in high regard. His guidance & an eye for detail was awesome & helped make this renovation experience stress free. I will definitely go to CCH again for my remodeling & renovation needs.

Response from the owner · a year ago

Thank you, Melanie. Your granite is gorgeous! So glad you got the kitchen you've wanted for so long!

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