10/10/2026 I had a technician come out to do a garage door tune up and install a new replacement for a keypad. Everything looked great. A couple days later, I noticed the technician had left behind his ladder in my garage and I called Cedar Park to let them know that it needs to be picked up. Today, 11/02/2026, I called again to ask them to pick it up since I had not heard back from them. I also mentioned that my guests are not able to get the keypad to work. I was quite surprised that I would be charged for a service call (over $200) to pick up the ladder and see what’s going wrong with the opener. I’ve used Cedar Park Overhead Doors since I moved to Austin 17 years ago and I’ve never before been disappointed with their business practices.
Cedar Park Overhead Doors - Austin
Cedar Park Overhead Doors - Austin at a glance
Customers frequently praise the company for punctual service, clear communication, and reasonable pricing during repairs and installations. Technicians are described as knowledgeable and professional, often explaining work processes and providing follow-up support. However, low-star reviews highlight issues with billing errors, lack of refunds after repeated calls, and poor follow-through on retrieving forgotten equipment.
- Google rating: 5.0 out of 5 from 272 reviews (98% five-star).
- Reviews on this page: 272 Google reviews (247 with written comments, 3 with photos).
- Owner responses: the business replied to 94% of reviews.
- Most recent review: November 2, 2026.
- Service: Door Repair Service serving Austin, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
272 Google reviews we collected
- 5 stars26798%
- 4 stars21%
- 3 stars10%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 247 written reviews
- Praise500100%
- Complaints20%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12325%
- Speed & response11122%
- Quality & results10321%
- Communication6012%
- Would recommend5812%
- Price & value377%
- Honesty & trust102%
What customers talk about
We read 247 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kept me updated, worked quickly and very knowledgeable!”
“Johnathan was responsive all through the quoting/bidding process, really helped me understand the options, and was great with follow-up.”
“Outstanding work done and are sure to make sure satisfaction is guaranteed.”
“They stand behind their work, explain everything they’re doing, and remain completely available for any questions or issues that come up.”
“Highly recommended if you need a garage door repair or a new installation!”
“They did what needed to be done to make our door dependable again at a reasonable price.”
“It was genuinely one of the best contractor experiences we’ve ever had, and they also offered the best price we found.”
People customers mention
- Samuel 11 reviews
- Gavriel 6 reviews
- Jackson 5 reviews
- Rakim 5 reviews
- Gabriel 4 reviews
- Stretch 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 272 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Highly recommend Cedar Park Overhead! They have the best customer service and follow up. Outstanding work done and are sure to make sure satisfaction is guaranteed.
- Price assessment: Reasonable price
- Services: General repairs & installation
Hi, Kristina. We are thrilled to learn that you had a positive experience with us!
My garage door wouldn’t open. Someone came within 2 hours. It was fixed quickly. I would recommend.
- Price assessment: Reasonable price
- Services: Garage door consultation, Customer support
Hi, Sarita. Thank you so much for leaving us a stellar review!
First guy that came out improperly installed door, didn't leave a manual. 2nd guy was great and fixed the IMPROPERLY INSTALLED wiring. Was charged TWICE and even after 3 phone calls over 3 months no refund on CC AI scheduler is a sign this company has been bought by private equity.
- Price assessment: Not sure
- Services: Garage door consultation
They did a fantastic job! They didn’t oversell like another company did. They did what needed to be done to make our door dependable again at a reasonable price. They stand behind their work, explain everything they’re doing, and remain completely available for any questions or issues that come up. We can’t say enough about how good they are, and recommended them to our neighbors, who are working with them as I write. *****
Hi, Annie. Your feedback is highly appreciated. Thank you for the review!
We had a great experience and our repair guy, John W., was great! Kept me updated, worked quickly and very knowledgeable! Would definitely recommend!
- Price assessment: Reasonable price
- Services: General repairs & installation
Hi, Emily. We appreciate the kind words and are glad we could provide you with a positive experience!
Great experience all the way through. Johnathan was responsive all through the quoting/bidding process, really helped me understand the options, and was great with follow-up. The rest of the team was just as 'on top of it' as Johnathan.
- Price assessment: Reasonable price
- Services: Garage door consultation, General repairs & installation
Hi, Ryan. Thanks for taking the time to share your positive experience. We truly appreciate it!
Truly a fantastic company. I've used them for at least three of my houses now, going back probably 15+ years. They particularly shined recently on a very difficult and complicated problem where I needed a full door replaced due to a 3rd party vendor damaging it. It was an exhausting event, but ultimately they made it 100% right. I'm never loyal to company's but I might be to them. :)
- Services: Customer support, General repairs & installation
Hi, Brian. We are thrilled to learn that you had a positive experience with us!
Fantastic customer service! Thank you for taking care of us so fast! Highly recommend.
Hi, Jules. Your feedback is highly appreciated. Thank you for the review!
This company is amazing. I had a spring break on my garage door, and I called them and they came out the same day. They came out and identified they type of spring, and had some other maintenance done to make the door work better. They came back out Saturday morning, and were done in an hour. The technician was awesome. He explained everything that he did, and how to take care of the garage door afterwards. Thank you Cedsr Park Overhead Doors Austin.
Hi, Justin. Thank you so much for leaving us a stellar review!
Business details
- Address: 3910-A Warehouse Row, Austin, TX 78704
- Phone: (512) 222-1858
- Website: cedarparkgaragedoors.com
- Service area: Austin, TX