Jessica Strahan1 reviewTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethanks floors look great! kitchen tile looks amazing!
CEK Carpet Tile Water Damage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%78+11.9Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 40 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 64%
5.0 ★★★★★ 188 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
Oct 2026latest review
CEK Carpet Tile Water Damage at a glance
Google reviewers rate CEK Carpet Tile Water Damage five stars based on 188 reviews, noting the owner responded to 17% of feedback. Customers describe services including carpet cleaning, stretching, tile restoration, and rug washing, highlighting punctuality, easy scheduling, and professional communication. Recurring themes mention fair pricing and thorough results that leave floors looking new, with no common criticisms identified in the provided excerpts.
- Google rating: 5.0 out of 5 from 188 reviews (100% five-star).
- Reviews on this page: 188 Google reviews (153 with written comments, 9 with photos).
- Owner responses: the business replied to 17% of reviews.
- Most recent review: October 24, 2026.
- Service: Rug Cleaner serving New Orleans, Louisiana.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CEK Carpet Tile Water Damage: 100/100 on this factor. Category median: 96.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CEK Carpet Tile Water Damage: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CEK Carpet Tile Water Damage: 78/100 on this factor. Category median: 100.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CEK Carpet Tile Water Damage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
188 Google reviews we collected
- 5 stars188100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 153 written reviews
- Praise22599%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price133%
- Reasonable267%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Would recommend7031%
- Quality & results5725%
- Staff & attitude4922%
- Speed & response209%
- Price & value198%
- Communication63%
- Honesty & trust63%
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ashed They came out looking brand new wrapped in paper Absolutely highly recommend this company and will use them again.…”
“I had them come out and clean my kitchen tile and they did a fantastic job!”
“We were very friendly scheduling was easy I had them pit washed They came out looking brand new wrapped in paper Absolutely highly recommend this c…”
“Came out the very next day to quote me a price and was able to do the job the same day.”
“Cory was courteous, respectful, and provided outstanding service at a very reasonable price.”
“They explained the process, the time it would take, and how to clean after.”
“It’s rare to find anyone these days you can trust and that has your back!”
People customers mention
- Corey 9 reviews
- Cory 3 reviews
- Floors 3 reviews
- Job 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had them come out and clean my kitchen tile and they did a fantastic job! Came out the very next day to quote me a price and was able to do the job the same day. They explained the process, the time it would take, and how to clean after. Very professional! I will be recommending them to anyone looking for these types of services!
Reasonable price
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called around to multiple places. Ultimately, I went with CEK. Had my travertine floors cleaned in the kitchen and den, and they came out so beautiful. Highly recommend
Tara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called this company for my travertine floors I'm moving in and my floors looked horrible. Im in beau chene the scheduling was easy and the worked around my time frame. Once they arrived I understood there quality of work was superior from the locals (just saying) if you know. You know. Had my rugs sent off and…
Claudia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The services that were provided by this company was not just good but GREAT! Travertine and terrazzo floors in my home I was very worried about calling the right person. I did my homework and they did not disappoint! They did not clean my floors they restored them. I want to say THANKS to ME! Because I’m good at…
Anna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had my oriental rugs picked up by this company. We were very friendly scheduling was easy I had them pit washed They came out looking brand new wrapped in paper Absolutely highly recommend this company and will use them again. Thank you so much.
Paige2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Absolutely the best. My floors have never been cleaner. I am so happy them. Damn kids screwed it all up. They made it great again thank you. Corey
Photos
Customer reviews
5.0 ★★★★★ 188 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Courtney Jenkins2 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had them come out and clean my kitchen tile and they did a fantastic job! Came out the very next day to quote me a price and was able to do the job the same day. They explained the process, the time it would take, and how to clean after. Very professional! I will be recommending them to anyone looking for these types of services!
- Price assessment: Reasonable price
Melissa Graham1 reviewTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job!
Kailey Watts2 reviewsTotal number of Google reviews Kailey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHolly, recommend love these guys. Will use them again. Appreciate your work
Karen Quiroz2 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled around to multiple places. Ultimately, I went with CEK. Had my travertine floors cleaned in the kitchen and den, and they came out so beautiful. Highly recommend
Tara Daugherty3 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called this company for my travertine floors I'm moving in and my floors looked horrible. Im in beau chene the scheduling was easy and the worked around my time frame. Once they arrived I understood there quality of work was superior from the locals (just saying) if you know. You know. Had my rugs sent off and had the carpets stretched and cleaned. Assure you ! You will not be unhappy with this company. Over 35 years and only vetted qualified quality persona. That you actually want in your HOME. Try and see Thanks GUYS for the remarkable Service.
Claudia Gonzalez4 reviewsTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe services that were provided by this company was not just good but GREAT! Travertine and terrazzo floors in my home I was very worried about calling the right person. I did my homework and they did not disappoint! They did not clean my floors they restored them. I want to say THANKS to ME! Because I’m good at finding the right people. And thank you…. CEK!
Anna Lee3 reviewsTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had my oriental rugs picked up by this company. We were very friendly scheduling was easy I had them pit washed They came out looking brand new wrapped in paper Absolutely highly recommend this company and will use them again. Thank you so much.
Ron CostaLocal Guide · 20 reviewsTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCorey did a great job. Renewed my couch and chair. Highly recommended.
- Price assessment: Reasonable price
- Price: $200–250
Paige Garner2 reviewsTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely the best. My floors have never been cleaner. I am so happy them. Damn kids screwed it all up. They made it great again thank you. Corey
Business details
- Phone: (504) 470-5268
- Website: cleaningmitigationpros.com
- Service area: New Orleans, LA