Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Cell Geeks &Repair - PhoneRepair store Phoenix/Metro logo

Cell Geeks &Repair - PhoneRepair store Phoenix/Metro

Mobile phone repair shop · Scottsdale, AZ · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%94+26.5Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 30 iphone screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 941 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
55%reviews answered by the owner
Oct 2026latest review
📞 Call (623) 285-9078Request a call back

Cell Geeks &Repair - PhoneRepair store Phoenix/Metro at a glance

Google reviewers rate the shop 5/5 based on 941 reviews, with the owner responding to 55% of them. Customers frequently praise the store for quick turnaround times, affordable pricing, and helpful staff who assist with screen replacements, port cleaning, and device programming. However, low-star reviews highlight recurring issues with repair quality, such as broken components, assembly errors, and unexpected additional costs, alongside complaints about delayed service and rude interactions during warranty disputes.

  • Google rating: 5.0 out of 5 from 941 reviews (98% five-star).
  • Reviews on this page: 941 Google reviews (748 with written comments, 38 with photos).
  • Owner responses: the business replied to 55% of reviews.
  • Most recent review: October 25, 2026.
  • Service: iPhone Screen Repair Service serving Scottsdale, Arizona.

Data from Google, last updated October 29, 2026.

Score profile vs other iphone screen repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction95Reliability94Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 95 (median 93)Reliability: 94 (median 90)Momentum: 100 (median 100)Replies to reviews: 100 (median 95)
This companyiPhone Screen Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cell Geeks &Repair - PhoneRepair store Phoenix/Metro: 95/100 on this factor. Category median: 93.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cell Geeks &Repair - PhoneRepair store Phoenix/Metro: 94/100 on this factor. Category median: 90.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cell Geeks &Repair - PhoneRepair store Phoenix/Metro: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cell Geeks &Repair - PhoneRepair store Phoenix/Metro: 100/100 on this factor. Category median: 95.A
100

Bar = this company · dark tick = category median.

Star ratings

941 Google reviews we collected

  • 5 stars92598%
  • 4 stars71%
  • 3 stars00%
  • 2 stars00%
  • 1 star91%

Praise vs complaints

Phrases our text analysis found in 748 written reviews

  • Praise1,22299%
  • Complaints111%

Topic share

How often each topic comes up in the written reviews

  • Speed & response30425%
  • Staff & attitude23919%
  • Price & value23719%
  • Would recommend20216%
  • Quality & results19316%
  • Honesty & trust504%
  • Communication81%

What customers talk about

We read 748 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are very professional and price affordable on top of that quick service!”
  • “I had a problem with my bank through Zelle and I sent the payment twice and they’re were kind to send me my money back .”
  • “I shopped around for a while and I couldn’t find any other shop that would do my fix at such a great price I saved over 75%!”
    “The guy that works here is amazing and doesn’t over charge .”
  • “Definitely recommend them if you need a phone repair.”
  • “Great service and easy fix, very affordable and will be recommending/coming to Cellgeeks and repair more often.”
    “Went to get my phone fixed then my Face ID flashlight and camera are not working I go in to tell him and he starts yelling at me and my mom as I have…”
  • “Definitely a reliable spot if you’re having phone issues—highly recommend!”
  • “I had a great experience with cell geeks bought a phone for my brother a 12pro max he loved it, got my laptop fixed and Saddam was polite and easy to talk to.”

People customers mention

  • Saddam 25 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

QuangLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Great experience with Cell Geeks & Repair! They repaired my iPhone 14 Pro in less than 15 minutes. The service was quick, easy, and professional. They knew exactly what they were doing and got everything taken care of without any hassle. Definitely recommend them if you need a phone repair. I’ll be coming back if I ever need anything else fixed!

felipe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had a problem with my bank through Zelle and I sent the payment twice and they’re were kind to send me my money back . I appreciate it

Baldomero2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very good customer service! Price is reasonable and quality products. Highly recommended!

Tinkaton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I shopped around for a while and I couldn’t find any other shop that would do my fix at such a great price I saved over 75%!!!

Priscilla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Best phone repair shop I ever been! They are very professional and price affordable on top of that quick service!

Kendra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Definetly good service snd got my phone fixed 45 out the door abd very local as well 20 minunte i walked our the door so satisfied

Compare with

Photos

Customer reviews

5.0 ★★★★★ 941 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Quang TLocal Guide · 23 reviewsTotal number of Google reviews Quang has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience with Cell Geeks & Repair! They repaired my iPhone 14 Pro in less than 15 minutes. The service was quick, easy, and professional. They knew exactly what they were doing and got everything taken care of without any hassle. Definitely recommend them if you need a phone repair. I’ll be coming back if I ever need anything else fixed!

felipe navarro6 reviewsTotal number of Google reviews felipe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a problem with my bank through Zelle and I sent the payment twice and they’re were kind to send me my money back . I appreciate it

Response from the owner · a week ago

We truly appreciate your trust and support. At CELL GEEKS AND REPAIR, we’re committed to providing fast, reliable, and affordable repair services. We look forward to serving you again!

Baldomero Rosas2 reviewsTotal number of Google reviews Baldomero has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good customer service! Price is reasonable and quality products. Highly recommended!

Ayisney Ch (O B B TRANSPORTE LLC)10 reviewsTotal number of Google reviews Ayisney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best repair shop if you're looking for fixing your phone.

Flavss1 reviewTotal number of Google reviews Flavss has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best service best price #1 in phoenix 10/10

Tinkaton Ex3 reviewsTotal number of Google reviews Tinkaton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I shopped around for a while and I couldn’t find any other shop that would do my fix at such a great price I saved over 75%!!!

christopher johnson1 reviewTotal number of Google reviews christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

fast and affordable

hind abd2 reviewsTotal number of Google reviews hind has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick and reliable service!

Priscilla Petrie2 reviewsTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best phone repair shop I ever been! They are very professional and price affordable on top of that quick service!

Kendra Serna4 reviewsTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Definetly good service snd got my phone fixed 45 out the door abd very local as well 20 minunte i walked our the door so satisfied

Cell Geeks &Repair - PhoneRepair store Phoenix/Metro on Google Maps →

Business details

  • Address: 10410 N 35th Ave Ste 104, Phoenix, AZ 85051
  • Phone: (623) 285-9078
  • Service area: Scottsdale, AZ