Ariel C4 reviewsTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely fast, friendly and professional!
Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty89−1.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 30 iphone screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 17%
4.9 ★★★★★ 537 Google reviews · 24 photos
95%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Oct 2026latest review
Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ at a glance
Google reviewers for this Scottsdale shop report a 4.9/5 rating from 537 reviews, with the owner responding to 87% of feedback. Most customers praise the fast turnaround, reasonable pricing, and friendly communication regarding cracked screen repairs and other device issues. However, a few low-star reviews criticize the shop for unresponsive communication, alleged use of faulty replacement parts, and instances where repairs caused additional damage to devices.
- Google rating: 4.9 out of 5 from 537 reviews (95% five-star).
- Reviews on this page: 537 Google reviews (474 with written comments, 8 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: October 15, 2026.
- Service: iPhone Screen Repair Service serving Scottsdale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other iphone screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ: 85/100 on this factor. Category median: 93.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ: 75/100 on this factor. Category median: 90.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ: 89/100 on this factor. Category median: 95.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ: 95/100 on this factor. Category median: 95.A
95
Bar = this company · dark tick = category median.
Star ratings
537 Google reviews we collected
- 5 stars51195%
- 4 stars81%
- 3 stars31%
- 2 stars10%
- 1 star143%
Praise vs complaints
Phrases our text analysis found in 474 written reviews
- Praise95398%
- Complaints182%
Topic share
How often each topic comes up in the written reviews
- Speed & response22623%
- Price & value20721%
- Staff & attitude20121%
- Would recommend14615%
- Quality & results14315%
- Honesty & trust374%
- Communication111%
What customers talk about
We read 474 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Helped me quickly, and it was very reasonably priced.”
“Not only did he fix it fast, but he also did an amazing job for a really great price.”
“Too expensive for fix phone and for checking fee .”
“He was kind, professional, friendly, resourceful, and just an all around good guy.”
“Deshawn was very disrespectful even asking me “do I want to take it outside” after just letting him know my camera didn’t work any more.”
“KC was great to work with great fast service with good pricing I highly recommend!”
“Stay away from this shop at all costs.”
“Instead, he fixed the problem, double-checked everything, and charged me twenty dollars.”
“I go check on my phone 20 minutes later and the screen didn't work, so they told me that they were going to take it to the store and they were going…”
“I found honesty, reasonable pricing and absolute can’t go wrong services.”
“Every single time, he figures it out and explains what’s actually going on.”
People customers mention
- Deshawn 11 reviews
- Note 10 reviews
- Samsung 9 reviews
- Cellphone 8 reviews
- Apple 7 reviews
- Watch 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NicoleLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Never coming here again left 2 cell phones here haven't gotten any calls left several voice mails still no contact from the cellphone repair guy. Now I'm going to be taking my phones to a different cellphone repair location.
SudhanvaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
KC is a great guy. Helped me quickly, and it was very reasonably priced. I was on my way in no time. Highly recommend his services.
Dominic1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I genuinely can't recommend KC highly enough. He was kind, professional, friendly, resourceful, and just an all around good guy. He was prompt with fixing my computer and did a spot on job. Quality work at a fair price. He isn't there to gouge you and working with him felt like going to a friend or neighbor. Some…
SteveLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Fantastic service! I went to this place because I wanted screen protectors professionally installed. I can't say enough good things about it. The service is excellent - KC knows his stuff and is extremely friendly, knowledgeable, and personable. I would 100% come here again for any cell phone related prepares.
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
KC was great to work with great fast service with good pricing I highly recommend!!!
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
KC was an incredible help for my broken phone screen. Not only did he fix it fast, but he also did an amazing job for a really great price. He was extremely nice and very knowledgeable on everything!! Please give them a visit!
Photos
Customer reviews
4.9 ★★★★★ 537 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Nicole TomLocal Guide · 84 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNever coming here again left 2 cell phones here haven't gotten any calls left several voice mails still no contact from the cellphone repair guy. Now I'm going to be taking my phones to a different cellphone repair location.
Sudhanva MastiLocal Guide · 17 reviewsTotal number of Google reviews Sudhanva has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKC is a great guy. Helped me quickly, and it was very reasonably priced. I was on my way in no time. Highly recommend his services.
Dominic Martel1 reviewTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI genuinely can't recommend KC highly enough. He was kind, professional, friendly, resourceful, and just an all around good guy. He was prompt with fixing my computer and did a spot on job. Quality work at a fair price. He isn't there to gouge you and working with him felt like going to a friend or neighbor. Some places feel sketchy or too corporate. This is just a capable professional who will treat you well. 10/10
Response from the owner · 2 weeks ago
Hey thank you for the kind words
Beau Neal6 reviewsTotal number of Google reviews Beau has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCoo phone fixed
Response from the owner · 3 months ago
Thank you Beau , We had a pleasure repairing your iPhone 15
Steve BernatLocal Guide · 18 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic service! I went to this place because I wanted screen protectors professionally installed. I can't say enough good things about it. The service is excellent - KC knows his stuff and is extremely friendly, knowledgeable, and personable. I would 100% come here again for any cell phone related prepares.
Response from the owner · 3 months ago
Thank you so much Steve our installing screen protectors
Robert Andrews1 reviewTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKC was great to work with great fast service with good pricing I highly recommend!!!
Response from the owner · 4 months ago
Thank you, robert for coming by and having your iphone repaired.We appreciate great customers just like you appreciate great businesses
Alex Belsher2 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKC was an incredible help for my broken phone screen. Not only did he fix it fast, but he also did an amazing job for a really great price. He was extremely nice and very knowledgeable on everything!! Please give them a visit!
Response from the owner · 5 months ago
Alex thank you for choosing to repair your iPhone 14 pro with us. With every customer try hard to provide the Best quality iPhone repair possible.
Felicity BlackwaterLocal Guide · 11 reviewsTotal number of Google reviews Felicity has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo grateful to know these guys. Restored my peace of mind. KC talked me thru all the options. You can tell he cares. Thank you! Many blessings!
Response from the owner · 3 months ago
Thank you so much for the wonderful review
Lee Ann Neel14 reviewsTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are amazing! They are so patient and kind and really know their stuff. Highly recommend !
Response from the owner · 3 months ago
Thank you so much
Cell Phone 911 Repair Iphone Repair Cracked Screen 911 Tempe AZ on Google Maps →
Business details
- Address: 4635 S Lakeshore Dr, Tempe, AZ 85282
- Phone: (480) 695-6756
- Website: cellphone911az.com
- Service area: Scottsdale, AZ