Tony Rossetti1 reviewTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people! Took care of small problem easily!
Cellular & tech | cell phonerepair shop in Phoenix
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%90+25.4Replies to reviews 8%100+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 30 iphone screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 66%
4.9 ★★★★★ 562 Google reviews · 24 photos
98%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
Cellular & tech | cell phonerepair shop in Phoenix at a glance
Customers frequently cite quick turnaround times, affordable pricing for screen replacements, and knowledgeable staff as primary benefits of the shop. However, lower-rated reviews highlight recurring issues with repair durability, including phones breaking again shortly after service, and complaints regarding a lack of warranty coverage. Some patrons also reported negative interactions with staff during price negotiations or disputes over billing accuracy for additional repairs.
- Google rating: 4.9 out of 5 from 562 reviews (98% five-star).
- Reviews on this page: 562 Google reviews (514 with written comments, 41 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 28, 2026.
- Service: iPhone Screen Repair Service serving Scottsdale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other iphone screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellular & tech | cell phonerepair shop in Phoenix: 92/100 on this factor. Category median: 93.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellular & tech | cell phonerepair shop in Phoenix: 90/100 on this factor. Category median: 90.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellular & tech | cell phonerepair shop in Phoenix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellular & tech | cell phonerepair shop in Phoenix: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
562 Google reviews we collected
- 5 stars54998%
- 4 stars31%
- 3 stars20%
- 2 stars10%
- 1 star71%
Praise vs complaints
Phrases our text analysis found in 514 written reviews
- Praise78999%
- Complaints91%
Topic share
How often each topic comes up in the written reviews
- Speed & response19625%
- Quality & results15319%
- Staff & attitude14919%
- Price & value14618%
- Would recommend11715%
- Honesty & trust284%
- Communication91%
What customers talk about
We read 514 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ne in pieces- the screen was completely smashed and he fixed it very quickly and he gave me the screen protector and the case for free.…”
“He always gives me great service and has me in and out in just a few minutes!”
“My phone screen was even more damaged after I left my phone there for an hour.”
“Very professional and Mushi is very knowledgeable and provided me with the best quality of products and service.”
“They are well stocked with accessories for your phone that are priced Very reasonably.”
“Very professional and straight forward , we work on good price and phone repaired fast Highly recommended”
“They are fast and kind, genuinely wanted to help and I walked out the door with my problem solved in a speedy manner.”
“They did a terrible job and were dishonest about our phone and did not take accountability when needed needed.”
“Not only made sure the phone was working so while I was waiting got me set up with a sim in an old phone so we could communicate.”
People customers mention
- Mushi 13 reviews
- Motorola 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dwight2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
should've you but I'm working noon Black structure to extend 📷📸📸📷📷📸📷 and key 🔐🗝️ to the house 🏡 to the va on my house is that came
The4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Literally was done in 7 minutes and good at his job when there's people down the street charging double good service
OnlyLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★
Called in and talked to Mohamed who said he has an orange used and repaired iphone 17 pro max for $1249 plus tax , Best Buy has the new iPhone 18 pro max for $1299 with a warranty. When I politely informed Mohamed he got an immediate attitude and replied "SOOOO GO GET IT." Horrible customer service. Do not go here. You have been warned.
TimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Honest, reliable, knowledgeable. What else can i say? He’s taken care of me numerous times. Whether it’s to replace the glass/screen or the back glass. Or straight up telling Me it’s not repairable. Whatever I’ve needed he’s there to help. At this point he’s the only place I’ll go when it comes to mobile technology.
Andy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mussi is very helpful and is quick at his job. I come here every few weeks to get a new screen protector. He always gives me great service and has me in and out in just a few minutes!
JR5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience. Very seamless. Also, great prices for screen repair. I had a screen replacement for an iPhone 17 Pro Max and it was only $150! Super affordable if you don’t have AppleCare.
Photos
Customer reviews
4.9 ★★★★★ 562 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Alicia Santibanez3 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service with affordable price
Response from the owner · 5 days ago
Thank you so much for the fantastic feedback! We're thrilled to hear you had a great experience with our service and pricing. We look forward to helping you again whenever you need us!
Kenneth Asberry1 reviewTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good
Response from the owner · 5 days ago
Thank you for your feedback!
Osmar Chavez1 reviewTotal number of Google reviews Osmar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen servicio
Response from the owner · a week ago
¡Muchas gracias! We really appreciate you taking the time to leave such a kind review. Come back anytime if you ever need anything else!
Jose Portillo2 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen servicio
Response from the owner · a week ago
¡Muchas gracias! We're thrilled to hear you had a great experience with us. Thanks for choosing Cellular & Tech!
Joseph Pineda1 reviewTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen servicio
Response from the owner · a week ago
¡Muchas gracias! It means a lot to our team to hear that. Have a wonderful day!
Dwight Jones2 reviewsTotal number of Google reviews Dwight has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleshould've you but I'm working noon Black structure to extend 📷📸📸📷📷📸📷 and key 🔐🗝️ to the house 🏡 to the va on my house is that came
Response from the owner · a week ago
Thank you for reaching out to Cellular & Tech! 🛠️📱 It looks like your message might have gotten auto-corrected or jumbled up. Please let us know how we can help you with your phone, device, or key/hardware repairs today! 🔧✨
The Rmt4 reviewsTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLiterally was done in 7 minutes and good at his job when there's people down the street charging double good service
Response from the owner · 2 weeks ago
Thank you so much ! We know your time is valuable, so we always aim for quick, top-quality repairs without breaking the bank. Really appreciate you stopping by !
Howard Box13 reviewsTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and knowledgeable. Great service! Thanks a lot.
Response from the owner · 2 weeks ago
Thank you so much for the kind words! We're glad we could help. Looking forward to serving you again
Keivin Landazuri15 reviewsTotal number of Google reviews Keivin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlerude “have a good day” is hard to say i guess
Response from the owner · 2 weeks ago
Thanks for your feedback !
Cellular & tech | cell phonerepair shop in Phoenix on Google Maps →
Business details
- Address: 725 W Indian School Rd Ste. 132, Phoenix, AZ 85013
- Phone: (480) 572-8987
- Service area: Scottsdale, AZ