Julio César Lizarraga2 reviewsTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service
CellZone & Repair-32nd St McDowell Rd Phoenix
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%76+21.5Replies to reviews 8%100+8.2Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 30 iphone screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 21%
4.9 ★★★★★ 931 Google reviews · 23 photos
96%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
Oct 2026latest review
CellZone & Repair-32nd St McDowell Rd Phoenix at a glance
Google reviewers rate the shop 4.9 out of 5 based on 931 reviews, with the owner replying to 78 percent of comments. Customers frequently praise the quick turnaround times, fair pricing, and friendly staff who handle various mobile and laptop repairs. However, several low-star reviews criticize the business for poor communication regarding repair status, missed delivery deadlines, and disputes over diagnostic accuracy or additional charges.
- Google rating: 4.9 out of 5 from 931 reviews (96% five-star).
- Reviews on this page: 931 Google reviews (652 with written comments, 21 with photos).
- Owner responses: the business replied to 78% of reviews.
- Most recent review: October 24, 2026.
- Service: iPhone Screen Repair Service serving Scottsdale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other iphone screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CellZone & Repair-32nd St McDowell Rd Phoenix: 86/100 on this factor. Category median: 93.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CellZone & Repair-32nd St McDowell Rd Phoenix: 76/100 on this factor. Category median: 90.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CellZone & Repair-32nd St McDowell Rd Phoenix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CellZone & Repair-32nd St McDowell Rd Phoenix: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
931 Google reviews we collected
- 5 stars89896%
- 4 stars40%
- 3 stars20%
- 2 stars00%
- 1 star273%
Praise vs complaints
Phrases our text analysis found in 652 written reviews
- Praise74194%
- Complaints456%
Topic share
How often each topic comes up in the written reviews
- Would recommend18023%
- Speed & response16621%
- Staff & attitude15119%
- Price & value13017%
- Quality & results11915%
- Honesty & trust304%
- Communication101%
What customers talk about
We read 652 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Would recommend to anyone looking to get their mobile device or electronics worked on”
“I would not recommend if you have an iPhone.”
“Incredible service, extremely fast, and great quality!”
“These guys are quick, and have great prices and very friendly.”
“He had a very bad attitude and told me to Google a screen has nothing to do with the camera and was immediately irritated as soon as I walked in.”
“I didnt bother shopping around, because the reviews were amazing and the price seemed fair!”
“They never overcharge and always take care of my phone.”
“I had a difficult cell phone issue and they resolved it so quickly.”
“I went to replace my iPhone screen he charging $100 , Then after two weeks, I went the place because my iPhone screen is not working anymore.”
“Good service, fast honest, good quality, Helpfull and nice.”
“Hello I want everyone to understand how shady this shop is.”
“explain me everything and fix my galaxy a16 on the spot amazing recommend 👌”
“When I called they never communicated anything about the computer.”
People customers mention
- Sam 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ellane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Superb service. Best prices in town and overall great customer service. Would recommend to anyone looking to get their mobile device or electronics worked on
Sara14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fixed my 17 pro max phone screen! Incredible service, extremely fast, and great quality! Thank you so much!
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience. Hassle free. They were able to fix my laptop in a short of amount of time. Rees was a cool guy. Easy business.
Roy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My friend went to go get her iPhone 14 Pro Max fixed and they also applied a screen protector. She was very pleased and Would 100% recommend this to anyone.
AnthonyLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
These guys were fast repairing my oneplus. Not more than 20 mins. I am returning next week.
Abubaker1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing service man. Came in about two weeks ago about my S10's screen not working, they took it in and said the motherboard was the issue. So I went with it and gave them my phone and they worked on it. Two weeks later today, went in, and my screen was back up again. Never felt so happy and they didnt charge me at…
Photos
Customer reviews
4.9 ★★★★★ 931 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Ellane Woodward2 reviewsTotal number of Google reviews Ellane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuperb service. Best prices in town and overall great customer service. Would recommend to anyone looking to get their mobile device or electronics worked on
Jose luis Ordoñez2 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service
Response from the owner · a week ago
Thank you
Sara Beech14 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFixed my 17 pro max phone screen! Incredible service, extremely fast, and great quality! Thank you so much!
Response from the owner · a week ago
Thank you 🙏🏾
Ali Hassan1 reviewTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service
Response from the owner · a week ago
Thank you
Krisleidy Avila2 reviewsTotal number of Google reviews Krisleidy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBueno súper recomendable
Pablo Jimenez1 reviewTotal number of Google reviews Pablo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMui buieno service
Mafer Guillen2 reviewsTotal number of Google reviews Mafer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood servicio
Gary Hendricks1 reviewTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience. Hassle free. They were able to fix my laptop in a short of amount of time. Rees was a cool guy. Easy business.
Gladis Acevedo I2 reviewsTotal number of Google reviews Gladis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen servicio 😉
CellZone & Repair-32nd St McDowell Rd Phoenix on Google Maps →
Business details
- Address: 3297 E McDowell Rd, Phoenix, AZ 85008
- Phone: (623) 280-4719
- Website: cellzonerepair.com
- Service area: Scottsdale, AZ