Reviewers of CenterWell Home Health in Decatur, AL, frequently praise the professional and compassionate care provided by nursing and therapy staff. Many note punctual visits, responsive communication via phone or text, and the delivery of supplies on schedule. However, a recurring criticism involves administrative decisions regarding visit frequency and supply limits that patients felt were insufficient for their medical needs, leading to dissatisfaction with discharge procedures.
Google rating: 4.8 out of 5 from 21 reviews (90% five-star).
Reviews on this page: 21 Google reviews (13 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 6, 2026.
Service: Home Health Care Provider serving Decatur, Alabama.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.8
★★★★★
21 reviews on Google
5★19
4★1
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
R
Randy1 review
★★★★★
My nurse Ragan Buttler and Tammy are both awesome they treated me thru the wound vac and wet dry dressing
Both were amazing
Then I was told that my wound was to be changed daily which they only came once a week and changed it the other six days and then Per Matt that they would only allow 3 bandages per week when Matt called me this morning to ask why I wanted to be discharged and I told him centerwell was CHEAP AND GREEDY HE LAUGHED AT ME... REAL PROFESSIONAL MATT THE MANGER
Response from the owner · 2 months ago
Thank you for taking the time to share this feedback. At CenterWell Home Health, we strive to provide high-quality care and customer service to those we care for. Please send us an email at [email protected] with your name, best contact information, and the location of the branch and a member of our team will contact you directly.
The entire Staff was exceptional especially Don the Physical Therapist.
Thanks for a Job well done
Response from the owner · a year ago
Thank you, Michael, for your glowing 5-star review! Your feedback encourages our team to continue working hard to provide the best care possible. We’re so grateful to be part of your journey and are here for you anytime!
We chose Centerwell because of its great ratings! The ratings were correct, only I wish there were more superlatives to describe Moulton Centerwell’s excellent, compassionate, and skilled care. The nurses were on time, but never seemed rushed, answered all our questions, and made themselves available by text or telephone for questions and advice. PT was excellent and right on target to our needs. I will not name our caregivers as I don’t want to omit anyone. They know who they are. No less important are the friendships we forged with the team. The nurses and PT therapists are amazing, interesting, helpful, and clever. As each person left, they said, “Call me, if you need me.” That’s the type of care we won’t forget.
Response from the owner · 2 years ago
We appreciate you taking the time to share your experience with us.
The care I received from Lana, Brett, and Haley was amazing. They treated me like family instead of just another patient. Home health care is never fun, but they made me look forward to each visit. Thank you for being so kind and caring!!
Response from the owner · 2 years ago
We appreciate your thoughtful recognition. It is our honor to provide quality care.
