CenterWell Home Health in Decatur, AL, holds a 4.6-star rating from 45 reviews, with the owner responding to all feedback. Reviewers frequently praise the professionalism, punctuality, and compassionate care provided by nurses and therapists during home visits for physical, occupational, and speech therapy. However, recurring criticisms highlight inconsistent scheduling, a lack of advance notice for appointments, and concerns about reduced visit frequencies compared to previous service levels.
Google rating: 4.6 out of 5 from 45 reviews (82% five-star).
Reviews on this page: 45 Google reviews (35 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: May 28, 2026.
Service: Home Health Care Provider serving Decatur, Alabama.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.6
★★★★★
45 reviews on Google
5★37
4★4
3★1
2★1
1★2
Reviews from Google, shown as published (original wording, unedited).
N
Nicole1 review
★★★★★
My experience has been mixed due to working with two different physical therapists. One therapist has been exceptional--professional attentive, and genuinely dedicated to providing the highest quality care. Unfortunately, my experience with the other therapist, Cole, has been quite disappointing. I found him to be unmotivated and minimally engaged in the therapy process, which negatively impacted the level of care I received.
Response from the owner · 4 months ago
Thank you for taking the time to share this feedback. At CenterWell Home Health, we strive to provide high-quality care and customer service to those we care for. Please send us an email at [email protected] with your name, best contact information, and the location of the branch and a member of our team will contact you directly.
Hi, d! We’re so happy to read your kind review and know that your experience with us was 5-star worthy. This great feedback motivates our clinicians to keep doing the amazing work that they do. It’s our pleasure to care for you, and we’re here for you whenever you need us!
Centerwell staff provided the level of care that I needed at a difficult time during my recovery from surgery and infection. All of the staff that came into our home delivered compassionate care. They arrived on time and provided the assistance that I needed help with. They took adequate time to deliver the help I needed.
Response from the owner · 6 months ago
Hi, greg, thank you for your amazing review! We’re thrilled to hear about your 5-star experience with our team. Your kind words inspire us to continue providing the highest level of care. We look forward to caring for you again whenever you need us!
Scheduling and consistency awful at best. Very disappointed! I would not recommend!!!
Response from the owner · a year ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please provide your information at 833-453-1108. Providing your contact information will help expedite our communication. Thank you.
You take care of my Mother in law. We use to always see the same people but now we are always seeing someone different. She would prefer to try and see same ones. She likes most everyone but can’t keep with them.
Response from the owner · 2 years ago
Thank you for taking the time to share your experience with us.
