Google reviewers rate CenterWell Home Health 4.7 out of 5 based on 51 reviews, with the owner responding to all feedback. Customers frequently praise the staff's professionalism, friendliness, and punctuality in providing physical therapy, occupational therapy, and nursing care. However, some clients criticize the scheduling process for being last-minute and note that communication regarding care plans and progress can be inconsistent.
Google rating: 4.7 out of 5 from 51 reviews (82% five-star).
Reviews on this page: 51 Google reviews (40 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 27, 2026.
Service: Home Health Care Provider serving Decatur, Alabama.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.7
★★★★★
51 reviews on Google
5★42
4★6
3★2
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
BA
B ALocal Guide · 47 reviews
★★★★★
We have had an excellent experience with the physical therapy and speech therapy team at the Athens location of CenterWell Home Health. Thank you all for coming out to our home and helping my mom with both her walking and choking issues.
The therapists have been patient, caring, professional, and truly dedicated to her progress. They always encourage her and motivate her during each visit, which has made a big difference. They also give me helpful advice and guidance on ways I can make things better while caring for my mom at home, and I truly appreciate their support.
Everyone we have spoken with has been amazing, and we are very grateful for all of them. They are a great team that truly cares about their patients and families. We have seen improvement and are very thankful for the kindness, compassion, and quality care they provide.
I highly recommend their physical therapy and speech therapy services to anyone needing quality home health care for their loved one.
Response from the owner · 5 months ago
Thank you, B! We’re so glad to hear that you had a 5-star experience with us. Your feedback means the world to our team, and we’re committed to continuing to provide exceptional care. Should you need home health again, we’re here for you!
Hi, Ebony.We’re grateful for your kind words and 5-star review! It’s our mission to make every experience a positive one, and we’re so happy to know we succeeded. Thank you for sharing your feedback!
We appreciate you sharing your experience with us, Rick. We take all concerns seriously, and our leadership team would like to connect further regarding your feedback. To protect your privacy, please email [email protected] with your concerns and a member of our team will reach out to you to discuss.
Unlike in the past, the care plan seems to be “on the fly” - different therapists every time, scheduled as late as 12 hours before (no scheduled days or times), little communication btw therapists and point of contact in the family as to care plan or progress or percentage of approved therapy used this far. That said and even though we feel as if we are in the dark a lot of the time as to what to expect from the coming week, the therapists have all been kind and knowledgeable.
Response from the owner · 11 months ago
Thank you, arthurco, for your review of CenterWell Home Health! It’s wonderful to hear about positive experiences. We’re working hard to make every visit a 5-star one, so don’t hesitate to share more feedback at [email protected].
We have used CenterWell for years and they have always been great. I would recommend them to everyone. A huge SHOUTOUT TO JAMEY CAMPBELL our physical therapist. She is our rock. She goes above and beyond to help us.
Response from the owner · a year ago
Hello, we appreciate your thoughtful recognition. Thank you for sharing your positive feedback with us.
The service is OK. They are very friendly. But! They need to communicate better with the doctors and keep evey nurse in the loops with each other with correct info about the patients. Also the insurance pays for supplies needed to take care of the patient and making sure the patient will have the correct supplies at home the continue the care when the nurse isn't there other then these few issues they are a great company to use. Would I recommend this company to others absolutely for wound care I don't know about other areas of the care because I don't have any experience with it but wound care yes. Vanessa has been my wound care nurse for the most part she is very caring and helpful with me...
Response from the owner · a year ago
Thank you for taking the time to share your experience with us.
They are an awesome company. They are very helpful. I am a below the knee amputee. The physical therapist that come out are awesome. I have a nurse that comes out once a week. I would recommend.
Response from the owner · a year ago
Thank you for sharing your experience. It is our honor to provide quality care.
I can’t say enough good things about the staff at CenterWell. First of all Jason has done a wonderful job with Dan’s physical therapy. He is so patient and really knows how to communicate clearly the instructions for each exercise. Working with Dan is very challenging given his latter stage with Alzheimers, but Jason takes the time to make sure Dan is getting the maximum benefits. I’ve also been so impressed with the Speech Therapy staff; so caring and have given me great ideas for daily activities to help Dan’s communication skills. I would highly recommend CenterWell Athens!
Response from the owner · a year ago
Thank you for sharing your experience. It is our honor to provide quality care.