Central Bark Broadview Heights

Tons of dogs barking in what seemed like a small boarding area. Groomer was inflexible and scared. Didn't let them groom our dog. In fairness I don't like kennels to begin with so the idea of a kennel and a grooming business in one makes even less sense to me

• Staff & attitude▼

Very unprofessional :(

• Services: Service not listed

• Price & value▼
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• Quality & results▲

• Dog grooming

Been going there for years. This morning I forgot my dog’s grooming appointment. My fault of course but no call from them. I have never missed an appointment before. When I called in to apologize and reschedule I was told it would be a $40 fee and the woman on the phone was horribly rude when I expressed surprise at the charge. I see another long-term customer recently had the same issue. Update: Guess you replied pretty quickly to my review. Why didn't you call me this morning or after my review. I live in walking distance of your facility and if you had called me this morning I could have been at your facility in 2 minutes and your groomer wouldn't have missed their income. This was the last straw. I have been cancelled on by Central Bark in the past - I didn't get a credit - and your groomers have not always done a perfect job, but I gave grace. I guess you don't. We will be going elsewhere.

• Price assessment: Overpriced

• Dog boarding
• Jennifer

Our two boxers, Dani and Cooper, go to Central Bark in Broadview Heights once a week for enrichment day care. They absolutely love it. Every Wednesday morning, they know it is Central Bark day and wait by the door ready to leave. We have always joked that the team there treats Dani and Cooper better than we do. A few weeks ago, we boarded them, and Central Bark showed us just how much they truly care. On a Saturday evening around 6:00 p.m., Emilie called to let us know that Dani was having serious GI issues and that they were concerned. She first asked if our emergency contact could come pick Dani up, but he was with us. A little later, Emilie called back and said Jennifer, the owner, was willing to come pick Dani up herself and take her to the MedVet ER clinic. Long story short, Emilie and Jennifer identified and managed what could have become a life-ending situation. Jennifer stayed with Dani well into the early morning hours to make sure she was cared for and Emilie took care of her until we were able to get home on Sunday. We are writing this review to say thank you, but also to let others know that Central Bark went far above and beyond. They did the right things, for the right reasons, when it mattered most. Thank you to Emilie, Jennifer, and the entire Central Bark team. Carrie and Steve

• Services: Dog boarding

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• Dog grooming
• Dog daycare

I’ve been bringing my dog to Central Bark Doggie Daycare in Broadview Heights for grooming for over 10 years. In that entire time, I have never missed a single appointment. Even when they’ve canceled on me last minute and put me in difficult situations, I continued to support them and even referred others. This is no reflection on the groomer. I am hoping she didn't know and wasn't told. About a month ago, my younger brother passed away unexpectedly. That same week, I missed a grooming appointment , the first one I’ve ever missed — and realized it about an hour later. I immediately called to reschedule. Instead of any understanding, I was told I would be charged a $35 rescheduling fee. I explained the situation, apologized, and even offered to tip the groomer extra. The woman on the phone was rude, completely unsympathetic, and told me they could not book another appointment unless I paid the fee — even offering to charge the card on file. I declined and followed up by emailing the owners. It’s now been about a month, and I have received no response. I understand policies exist, and I even understand that the employee was likely just following them. But as a business owner myself, I also understand that there are moments where compassion and common sense should outweigh rigid rules — especially for a loyal customer of over a decade. I don’t typically leave negative reviews until I’ve exhausted every avenue with management, but the lack of response speaks volumes. For the sake of a $35 fee, you’ve lost a loyal customer of 10+ years. That’s incredibly disappointing. Do better, Central Bark.

• Services: Dog grooming

• Quality & results▲
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• Would recommend▲

• Dog grooming
• Jamie

Jamie at Central Dog Bark did an amazing job grooming our senior Golden Retriever! She was so kind and patient grooming her while she laid down the entire time since it was too hard for her to stand The grooming was neat and thorough and you can tell Jamie truly loves pets. It was our first visit, and when I picked her up she was calm and happy - so different from our previous groomer! Always hard leaving your pet but seeing how well she was cared for made me feel completely comfortable. Highly recommend!

• Price assessment: Reasonable price
• Services: Dog grooming

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• Would recommend▲

• Dog daycare

I cannot say enough good things about Central Bark. Our puppy, Brutus, goes here for doggy daycare while we are at work and he absolutely loves it. The excitement he shows just walking through the front door or seeing the staff says everything. You cannot fake that kind of happiness in a dog. Our puppy is almost three months old and leaving him anywhere for the first time was honestly nerve racking. Central Bark made the entire process feel safe and thoughtful. They did a behavioral assessment and placed him with dogs that matched his size, personality, and energy level. Another thing that sets them apart is that they go beyond basic daycare. They have helped us work on puppy biting, leash manners, and overall behavior. He has learned so much just by being in a structured environment with other dogs and with an attentive staff. When they say they offer enrichment, they genuinely mean it. We are extremely grateful for this business and every staff member there. They treat and love the dogs like they are their own and it shows in everything they do. The facility is also incredibly clean. We even take advantage of the puppy play hours, when we can, on Saturday mornings which are free and such a great bonus. You are getting so much more than a babysitter here. We feel very lucky to have found them and recommend them without hesitation.

• Price assessment: Reasonable price
• Services: Dog daycare

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• Would recommend▲

• Dog grooming
• Jamie

Jamie is hands down the best. She is beyond patient with our puppy and so loving. Highly recommend!!

• Price assessment: Great price
• Services: Dog grooming

• Staff & attitude▲

• Dog grooming

First time grooming our dog- very professional and loving to our pup.

• Would recommend▲

• Dog grooming
• Jamie

Jamie is the BEST!!! Highly recommend her. She took care of our puppy and took her time grooming her and made sure everything was perfect. She had some matts that needed to be taken care of, and she was able to get them right off without fully shaving her down. She even hand makes bows for the dogs! Her grooming services and love for the dogs is amazing 😁