Customers frequently highlight the punctuality of technicians, their ability to explain repairs and costs clearly, and the efficient handling of furnace and AC issues. Positive feedback often notes professional communication and reasonable pricing for standard services. However, lower-rated reviews criticize specific billing practices, such as mileage fees and additional charges for diagnostics, alongside instances where repairs failed to resolve underlying problems or resulted in unnecessary system replacements.
Google rating: 4.9 out of 5 from 998 reviews (94% five-star).
Reviews on this page: 998 Google reviews (722 with written comments, 4 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: October 25, 2026.
Service: Heat Pump Installation Service serving Billings, Montana.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
998 reviews on Google
5★935
4★38
3★3
2★6
1★16
Reviews from Google, shown as published (original wording, unedited).
LB
L Boyd2 reviews
★★★★★
Darin did a great job.... very friendly and professional.
Price assessment: Reasonable price
Price: $100–200
Services: HVAC system maintenance, Heating system repair
Positive: Responsiveness, Punctuality, Value
Services: A/C system maintenance
Response from the owner · 3 years ago
Thank you for your business and the excellent review!
We recently had our furnace and AC replaced by Central Heating & Air Conditioning, and the entire experience was excellent. Trent came out to inspect everything and provide an estimate, and he was incredibly helpful — he walked us through all our options and made the process easy to understand. Once we made our selections, the installation and removal were seamless. The team was professional, efficient, and got the job done quickly. An overall amazing process. Thank you!
As usual, he did a great and efficient job. He was actually early - quick and made sure to explain what was going on so I do what needs done to stop the problem