Window cleaning service · Pflugerville, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty89−1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#105 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 17%
4.9★★★★★748 Google reviews · 22 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Central Texas Window Cleaning 4.9 out of 5 based on 748 reviews, with the owner responding to 99% of them. Customers frequently praise the punctual, friendly staff and accurate pricing for window, gutter, and pressure washing services. Recurring criticisms include missed screen replacements, poor house washing details, and unresolved follow-up issues like unattached gutters or continued marketing calls to former clients.
Google rating: 4.9 out of 5 from 748 reviews (96% five-star).
Reviews on this page: 748 Google reviews (633 with written comments, 19 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Central Texas Window Cleaning: 91/100 on this factor. Category median: 97.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Central Texas Window Cleaning: 89/100 on this factor. Category median: 97.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Central Texas Window Cleaning: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Central Texas Window Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Central Texas Window Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Central Texas Window Cleaning: 81/100 on this factor. Category median: 85.A
81
Bar = this company · dark tick = category median.
Star ratings
748 Google reviews we collected
4.9of 5
5 stars71996%
4 stars172%
3 stars00%
2 stars30%
1 star91%
Praise vs complaints
Phrases our text analysis found in 633 written reviews
99%praise
Praise1,30099%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2633%
Reasonable4961%
Overpriced00%
Not sure56%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results36928%
Staff & attitude32425%
Speed & response28922%
Would recommend15712%
Price & value967%
Communication484%
Honesty & trust272%
What customers talk about
We read 633 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys do a great job and show up when they say they will, which to me is very important.”
“Efficient, professional but friendly, and know how to make the glass shine!”
“…refusal to even consider that his company was responsible to be very unprofessional and that his interest in keeping a long-standing customer satisfie…”
“The windows look spotless and the team was professional, friendly, and efficient.”
“They strung us along for months, frequently making excuses about delays.”
“I would definitely recommend them and will absolutely be using this services again in the future.”
“They are detail oriented, reliable, and provide reasonable estimates compared to other similar businesses in Austin.”
“For the time they were here, it was kind of pricey.”
“Good communications, arrived on time as scheduled, professional service, clean crew.”
“However, it was not explained to me that way initally.”
“They are reliable and experts at making tired hazy windows sparkle - Thank you”
People customers mention
Roger20 reviews
Scott10 reviews
Angelo7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Central Texas Window Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Marilyn15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We’ve tried our share of window cleaners and Central Texas cleaning crew were by far THE best!!
Efficient, professional but friendly, and know how to make the glass shine!
Interior & exterior window cleaning
Babs3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My windows look amazing! The service was quick and the people were great. They gave me a bid before I scheduled and that is what I paid, no up charging.
Jenn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everything looks bright and beautiful, the workers were friendly, Dog appreciated the treats.
Not sureInterior & exterior window cleaning
Amy13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Needed to get our gutters cleaned. Easy to schedule and service was done well. We will be using then again in the future. Thanks!
Reasonable priceGutter cleaning
Tom7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
These guys do a great job and show up when they say they will, which to me is very important.
Reasonable priceInterior & exterior window cleaningService not listed
Adam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service! The windows look spotless and the team was professional, friendly, and efficient. Highly recommend!
We’ve tried our share of window cleaners and Central Texas cleaning crew were by far THE best!!
Efficient, professional but friendly, and know how to make the glass shine!
Services: Interior & exterior window cleaning
Response from the owner · a week ago
Hi Marilyn! We’re thrilled to hear our team made such a great impression with their professionalism, friendliness, and efficient work. It means a lot to know your windows are shining and that we’re your favorite window cleaning team! We truly appreciate your support!
Babs Didner3 reviewsiTotal number of Google reviews Babs has written across all businesses on Google Maps, not just this one.
My windows look amazing! The service was quick and the people were great. They gave me a bid before I scheduled and that is what I paid, no up charging.
Response from the owner · 3 weeks ago
Hi Babs! Thank you so much for the wonderful review! We’re thrilled to hear your windows look amazing and that you had a quick and pleasant experience with our team. We’re also glad the upfront pricing made everything simple and straightforward. We truly appreciate your support and look forward to serving you again!
Lauren Reaud14 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Everything looks bright and beautiful, the workers were friendly, Dog appreciated the treats.
Price assessment: Not sure
Services: Interior & exterior window cleaning
Response from the owner · a month ago
Hello Jenn! We’re thrilled to hear everything looks bright and beautiful and that our team was friendly. We’re also so glad your dog enjoyed the treats from our gift bag! 🐶 We truly appreciate your support!
Amy Davis13 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Needed to get our gutters cleaned. Easy to schedule and service was done well. We will be using then again in the future. Thanks!
Price assessment: Reasonable price
Services: Gutter cleaning
Response from the owner · a month ago
Hi Amy! We’re glad scheduling was easy and that you were happy with the gutter cleaning service. We truly appreciate your support and look forward to taking care of your gutters again in the future!
Keen Chiropractic1 reviewiTotal number of Google reviews Keen has written across all businesses on Google Maps, not just this one.
They do a great job. They are super efficient and totally affordable!
Price assessment: Great price
Services: Interior & exterior window cleaning
Response from the owner · 2 years ago
Hello! Thank you for your positive feedback! We're glad to hear that you find us super efficient, that we provide affordable services - and that we are doing a great job. Your satisfaction means the world to us. Thank you for choosing Central Texas Window Cleaning!
Stuart Spiegel6 reviewsiTotal number of Google reviews Stuart has written across all businesses on Google Maps, not just this one.
Hi Stuart! We’re glad our team was on time and professional. We truly appreciate your recommendation and support! We look forward to your next exterior window cleaning with us!
Tom Schoonover7 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
These guys do a great job and show up when they say they will, which to me is very important.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning, Service not listed
Response from the owner · 2 months ago
Hi Tom! We’re glad our team continues to deliver great service and, most importantly, shows up when we say we will. We truly appreciate your trust and support!
Adam Thompson5 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Great service! The windows look spotless and the team was professional, friendly, and efficient. Highly recommend!
Response from the owner · 2 months ago
Hi Adam! We’re thrilled to hear your windows are spotless and that our team was professional, friendly, and efficient. We truly appreciate your recommendation and support!
