Centre For Mediation & Dispute Resolution at a glance
Google reviewers rate the Franklin Town mediation service 4.6 out of 5 based on 28 reviews. Clients frequently describe the firm as professional, fair, and effective in handling divorce and family disputes, noting that the structured process helped resolve complex issues without adversarial litigation. The owner replies to 96% of feedback. However, a few low-star reviews criticize the organization for unprofessional conduct and prolonged communication delays, while others express dissatisfaction with the high costs associated with full disclosure mediation.
Google rating: 4.6 out of 5 from 28 reviews (89% five-star).
Reviews on this page: 28 Google reviews (28 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 18, 2026.
Service: Mediation Service serving Franklin Town, Massachusetts.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.6
★★★★★
28 reviews on Google
5★25
4★0
3★0
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
BM
Billie MeadLocal Guide · 13 reviews
★★★★★
⭐️⭐️⭐️⭐️⭐️ Highly Professional, Compassionate, and Effective
Choosing the Centre for Mediation & Dispute Resolution was the best decision my ex-wife and I could have made during an incredibly difficult and stressful time. From our very first consultation, Dr. Lynne Halem and her team provided a calm, structured, and compassionate environment that completely diffused the tension between us.
Instead of turning our situation into an adversarial courtroom battle, CMDR guided us to look at our issues practically and collaborate on workable solutions. Dr. Halem’s extensive expertise and decades of experience were evident in every session. She was incredibly knowledgeable, patient, and neutral—ensuring that both of our voices were heard and that we remained in complete control of the decisions shaping our family's future.
They helped us navigate very complex and emotionally charged discussions (including asset division and a parenting plan for our daughter Alexandra) with absolute professionalism and fairness. What makes CMDR truly outstanding is their ongoing dedication; they don't just draft an agreement and disappear, but remain a trusted, responsive resource long after the process is over.
If you are looking for an honest, respectful, and highly competent alternative to traditional litigation, I cannot recommend the Centre for Mediation & Dispute Resolution highly enough. They truly make a painful transition manageable.
Response from the owner · 6 days ago
Billie,
Thank you so very much for your gracious note...we are so touched and pleased to hear your feedback about your experience with CMDR. What a pleasure to have been able to have a positive impact. Wishing you and yours the very best now and always.
As a family law practitioner with nearly 20 years of experience, I have not worked with a more effective, knowledgeable, and collaborative mediator than Lynne Halem. Working with Lynne and CMDR's excellent professional staff is the best way I have found to bring parties together toward a meaningful resolution that can divert them from expensive, adversarial litigation. Because of Lynne's years of experience and well-informed understanding of current Massachusetts law, moving toward full agreement seems effortless even in high-conflict cases. I always know that CMDR will treat even the most difficult cases with fairness and sensitivity when I walk through the door at CMDR.
Response from the owner · a week ago
Thank you, Michael, for your kind words. It’s been a true pleasure working with you all these years. Best, Lynne
Would gives zero stars if possible. Please do yourself a favor and do not use any services here. I don’t think I could’ve imagined having a worse mediation experience.
Response from the owner · a week ago
Thank you for sharing this. We’re sorry the mediation experience fell short of your expectations. We wish you well.
I am so grateful for the opportunity to work with Lynne and the CMDR team. The professional care they showed through the entire process was extremely beneficial to me. I recommend CMDR highly. Three words sum up my experience working with Lynne specifically: fair, experienced and professional.
Response from the owner · 7 months ago
Thank you, Pete, for sharing this feedback! We're so pleased your experience with Lynne and CMDR was a positive one and we appreciate your taking the time. Wishing you all the best.
Working with Dr. Halem made an extremely challenging divorce much more manageable. Honestly, I am not sure where our process would be without her help. Dr. Halem was key in keeping us moving forward when things felt stalled.
I specifically appreciated how she managed the room when emotions ran high and stepped in with 1-1 sessions at the right moments to break deadlocks. Beyond her empathy, Dr. Halem is excellent at the "project management" aspect of the process; she proactively reached out for meetings and followed up constantly to ensure documents were produced and nothing fell through the cracks.
She is incredibly thorough — always clarifying points of confusion to ensure every write-up was accurate. My own attorney remarked on what a fantastic job she has been doing. Overall, Dr. Halem is both compassionate and highly effective at getting the job done. I cannot recommend her enough.
Response from the owner · 9 months ago
Thank you so much, Francesca, for so thoughtfully sharing your experience. We're so pleased to read it was a positive one with CMDR.
Lynne Halem is an amazing mediator. Her knowledge of divorce law and finance were valuable during our negotiation. She is professional, but also sensitive and objective. Her respect for both parties made the process proceed smoothly without rancor. Lynne’s years of experience not only helped to find an equitable solution to the division of assets, but also a solution to a non divorce related family matter which worked out perfectly.
Lynne’s documentation of each meeting was detailed and always correct. She created a separation agreement that outlined every point exactly, in a very understandable way. When I brought this to my attorney, she was greatly impressed with how this was constructed and used it as the basis for final negotiations.
I would highly recommend Lynne Halem as a mediator. She is efficient and will help find the best, cost effective conclusion to a divorce settlement.
Response from the owner · a year ago
Thank you so much, JoAnn, for taking the time to so thoughtfully share your experience...we're so pleased you are pleased!
Dr. Lynne Halem was extremely informative, patient and very thorough. All her efforts throughout the entire process made me feel at ease. She also took the time to follow up with any questions or concerns outside of meetings.
Response from the owner · 2 years ago
Thank you, Joanne for your kind words. We're so glad that your experience at CMDR was such a positive one. In this busy world, we truly appreciate your taking the time to share your impressions.
Lynne and her entire team at CMDR were consummate and caring professionals through a difficult time in our lives. Lynne herself was fair, balanced and unbiased. She mediated a wonderful result. She was incredibly knowledgeable throughout the entire process and was caring beyond measure. Lynne and her team were highly responsive and importantly, nearly 10 years after mediation, she continues to be a highly responsive, resourceful, trusted advisor and counsellor. Her office staff are highly professional, discreet and responsive. I recommend the entire team without hesitation and if I could give more stars I would.
Response from the owner · 2 years ago
Thank you, JoAnne, for so thoughtfully sharing feedback regarding your experience with CMDR. We are so pleased to hear a review which addresses the positive aspects of mediation during both the process itself and afterwards.
We truly appreciate your taking the time to reflect on CMDR and share your kind words regarding your experience with us over these many years.
Literally the most prejudiced, judgmental, rude, unprofessional, easily insulted and biased organization I have ever spoken to. They went for months without getting back to me or my mom and I had to be the one to try and establish communication again.