iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%80+19.4Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty69−3.1Momentum penalty98−0.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 64 wallpaper removal servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★123 Google reviews
88%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional conduct, punctuality, and clear communication as strengths of CertaPro Painters of Killeen-Waco, TX. Reviews highlight thorough preparation, such as covering surfaces and power washing, alongside efficient completion of interior and exterior painting projects. While most feedback is positive, some critics note instances of paint overspray on fixtures, thick trim application, and missed contract details. One reviewer also reported a lack of response after requesting a quote.
Google rating: 4.8 out of 5 from 123 reviews (88% five-star).
Reviews on this page: 123 Google reviews (111 with written comments, 15 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 2, 2026.
Service: Wallpaper Removal Service serving Waco, Texas.
Data from Google, last updated November 13, 2026.
Score profile vs other wallpaper removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
This companyWallpaper Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CertaPro Painters of Killeen-Waco, TX: 81/100 on this factor. Category median: 96.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CertaPro Painters of Killeen-Waco, TX: 80/100 on this factor. Category median: 96.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CertaPro Painters of Killeen-Waco, TX: 69/100 on this factor. Category median: 99.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CertaPro Painters of Killeen-Waco, TX: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CertaPro Painters of Killeen-Waco, TX: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CertaPro Painters of Killeen-Waco, TX: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
4.8of 5
5 stars10888%
4 stars108%
3 stars11%
2 stars32%
1 star11%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
97%praise
Praise23097%
Complaints63%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price517%
Reasonable2483%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5925%
Quality & results5423%
Speed & response4318%
Would recommend3515%
Price & value2912%
Communication146%
Honesty & trust21%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All agreed to work was completed professionally, even with the need to work around some showers the caused some unintended delays.”
“The paint crew (Walter) was very thorough from power washing the day before to priming the day of the project.”
“He arrived on time to start painting and followed up for any questions or concerns that I had.”
“I would recommend CertraPro and will use them again for my painting projects.”
“Can't recommend enough!”
“From Nathan providing us with the quote and Mackenzie scheduling to David and his crew painting our house the process was smooth and affordable.”
“…was crucial for a job completion to my satisfaction although it would cost more but it would have been correctly if I had the option for it at the beg…”
“Very professional and top-notch communication and execution.”
“I highly recommend CertaPro Painters for anyone looking for quality, reliable painting services.”
People customers mention
Nathan7 reviews
Walter7 reviews
Calvin3 reviews
Laurie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CertaPro Painters of Killeen-Waco, TX for 8 kinds of job. Pick one to see what they paid and said.
Gary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Painters were prompt, clean, and efficient. All agreed to work was completed professionally, even with the need to work around some showers the caused some unintended delays.
Great priceExterior painting
CrystalLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
From Nathan providing us with the quote and Mackenzie scheduling to David and his crew painting our house the process was smooth and affordable. They did an amazing job on our house and doors. I will refer and use them again in the future!!
Reasonable priceDoor paintingExterior painting
Charles4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The painters arrived early and started preparing my house for the project. They covered all areas not be painted, to include the new siding recently installed on my home! Very pleased with the results! Very professional and knowledgeable Lead and crew members!
Reasonable priceExterior painting
JohnLocal Guide · 62 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The paint crew (Walter) was very thorough from power washing the day before to priming the day of the project. He arrived on time to start painting and followed up for any questions or concerns that I had. I would recommend CertraPro and will use them again for my painting projects. Thanks
Reasonable priceExterior painting
Roberto7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
CertaPro did an outstanding job! Very professional and top-notch communication and execution. I'm extremely happy with their work and will be using them again in the future!
Great priceInterior paintingExterior painting
Clark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Painters were very polite and professional. Work was excellent and both my wife and I were very pleased with the finished project.
Painters were prompt, clean, and efficient. All agreed to work was completed professionally, even with the need to work around some showers the caused some unintended delays.
Price assessment: Great price
Services: Exterior painting
Response from the owner · a week ago
Gary, thanks for your review. It's great to hear our team was prompt, clean, and efficient despite the weather challenges. We strive for professionalism in every project.
Crystal KaderkaLocal Guide · 22 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
From Nathan providing us with the quote and Mackenzie scheduling to David and his crew painting our house the process was smooth and affordable. They did an amazing job on our house and doors. I will refer and use them again in the future!!
Price assessment: Reasonable price
Services: Door painting, Exterior painting
Response from the owner · 3 weeks ago
Thank you for your kind review. It means a lot to the whole team to know that you were happy with our service. We look forward to working with you in the future!
Charles Dukes4 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
The painters arrived early and started preparing my house for the project. They covered all areas not be painted, to include the new siding recently installed on my home! Very pleased with the results! Very professional and knowledgeable Lead and crew members!
Price assessment: Reasonable price
Services: Exterior painting
Response from the owner · 4 weeks ago
Thanks for sharing your experience, Charles. It's great to hear the team was professional and took care in preparing your home before painting. Your satisfaction with the results is important to us!
Doug Dukes7 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Great crew. Worked hard, but worked with us the more damage was found.
Price assessment: Reasonable price
Services: Interior painting, Drywall repair
Response from the owner · 4 months ago
Doug, thank you for your feedback. It's great to hear that our crew worked hard and adapted as they found more damage. We strive to provide quality painting services and appreciate your recognition of our efforts.
John MatthewsLocal Guide · 62 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The paint crew (Walter) was very thorough from power washing the day before to priming the day of the project. He arrived on time to start painting and followed up for any questions or concerns that I had. I would recommend CertraPro and will use them again for my painting projects. Thanks
Price assessment: Reasonable price
Services: Exterior painting
Response from the owner · 4 months ago
Thanks for your detailed review, John. It's great to hear Walter was thorough and attentive during your painting project. We look forward to assisting you with future projects!
Roberto Hanson7 reviewsiTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
CertaPro did an outstanding job! Very professional and top-notch communication and execution. I'm extremely happy with their work and will be using them again in the future!
Price assessment: Great price
Services: Interior painting, Exterior painting
Response from the owner · 4 months ago
Roberto, thank you for your review! It's great to hear that you found our communication and execution top-notch. We look forward to serving you again in the future!
Clark Drew1 reviewiTotal number of Google reviews Clark has written across all businesses on Google Maps, not just this one.
Painters were very polite and professional. Work was excellent and both my wife and I were very pleased with the finished project.
Services: Door painting, Interior painting
Response from the owner · 5 months ago
Thanks for sharing your experience, Clark. It's great to hear that our team was polite and professional, and that you and your wife enjoyed the finished project. We strive for excellence in every painting job.
John KentLocal Guide · 15 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Painters disrespected my wife. They didn't paint the interior of the pantry door. Who paints one side of a door? Painter stated it wasn't part of the contract. The trim paint was too thick. It ran in some places.
A separate job of staining our fence was very good.
Price assessment: Reasonable price
Services: Door painting, Interior painting, Deck painting
Response from the owner · 3 weeks ago
John, sorry for the problem. I know that we have contacted you and sent the painter back to address your issues. Thank you for working with us so we can correct mistakes like this and allow our painters to learn from it.
Patrick SchmidtLocal Guide · 17 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
They usually do a great job and are easy to work with. I would recommend them to other colleagues to use for their projects.
Price assessment: Reasonable price
Services: Exterior painting
Response from the owner · 5 months ago
Thanks for your review, Patrick. It's great to hear that you found our team easy to work with and that we did a great job. Your recommendation means a lot!
clarence sudler4 reviewsiTotal number of Google reviews clarence has written across all businesses on Google Maps, not just this one.
I contacted Certa Propainters to paint my resident, Company Rep. and Customer Service was outstanding. Communication up and the process was great. The Painte’s team showed up on time. The preparation process went great. The Paint team work hard with professional attitude. The paint quality and finish product very good, I am very happy with the finish product.
Response from the owner · 6 months ago
Clarence, thank you for your detailed review. It's great to hear that you were pleased with our team's professionalism and the quality of the paint finish. Your positive experience is what we strive for at CertaPro Painters Killeen-Waco!
