iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty90−1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 40 wallpaper removal servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★209 Google reviews · 22 photos
93%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise CertaPro Painters of Naperville for their punctuality, professional communication, and competitive pricing on exterior and interior projects. Reviewers often note that crews arrive on schedule, prepare surfaces meticulously, and clean up thoroughly, resulting in high-quality finishes. However, a few low-star reviews criticize specific instances of rushed work leading to paint drips, poor patching, and missed areas, along with complaints about unprofessional behavior during the initial quoting process.
Google rating: 4.9 out of 5 from 209 reviews (93% five-star).
Reviews on this page: 209 Google reviews (180 with written comments, 15 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 16, 2026.
Service: Wallpaper Removal Service serving Joliet, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other wallpaper removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyWallpaper Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CertaPro Painters of Naperville, IL: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CertaPro Painters of Naperville, IL: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CertaPro Painters of Naperville, IL: 90/100 on this factor. Category median: 99.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CertaPro Painters of Naperville, IL: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CertaPro Painters of Naperville, IL: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CertaPro Painters of Naperville, IL: 96/100 on this factor. Category median: 83.A
96
Bar = this company · dark tick = category median.
Star ratings
209 Google reviews we collected
4.9of 5
5 stars19593%
4 stars94%
3 stars10%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 180 written reviews
98%praise
Praise38298%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1733%
Reasonable3467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9524%
Quality & results8722%
Speed & response6316%
Would recommend6216%
Price & value4812%
Communication246%
Honesty & trust103%
What customers talk about
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The attention to detail was outstanding, and everything was completed with care and professionalism.”
“They did an excellent job the painters were wonderful”
“He overhauled and repainted a cracked ceiling that had poor quality taping that showed over the years.”
“Painters showed up on time and finished as forecasted.”
“In addition, communication with the office was slow; calls to the office went to voicemail and weren't returned, and an email to Jeff regarding an inc…”
“I recommend CertaPro strongly for a prfessional job and reasonable prices.”
“The work was done in a timely manner at a reasonable price.”
“The guy that came out to give the quote acted like I was bothering him and he was annoyed by having to do the estimate, definitely won’t be using them .”
“Communication throughout the project was clear and proactive, with the team answering every question promptly.”
“I would highly recommend them to anyone looking for a reliable and high quality painting crew.”
People customers mention
Jeff9 reviews
Maria7 reviews
Carly4 reviews
Carlo4 reviews
John3 reviews
Cheyenne3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CertaPro Painters of Naperville, IL for 8 kinds of job. Pick one to see what they paid and said.
LLinda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Satisfied with both the job that was done and the personnel that completed the job.
Reasonable priceExterior painting
KKal3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional staff. Painters showed up on time and finished as forecasted. I painted my whole house exterior and it looks much better. I recommend CertaPro strongly for a prfessional job and reasonable prices.
Reasonable priceExterior painting
DDoug7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
CertaPro Naperville did a great job painting several interior rooms of our house. The work was done in a timely manner at a reasonable price.
Reasonable priceInterior painting+ Quality+ Value
SScottLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We used CertaPro painters of Naperville for a business remodel. They painted our entire business location over a three day period and did a fantastic job. They showed up on time, painted everything exactly as needed and cleaned up when done. Highly recommend.
Reasonable priceDrywall painting
Tthomas9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Such a refreshing experience. The family crew was from Honduras. Extremely professional and diligent. Makes us proud to see such loyalty to family and duty.
Reasonable priceExterior painting
PPaul4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience. Great price. High quality job. Really happy with the results and service Kevin Luis and Alfonso provided. Highly recommended!
Satisfied with both the job that was done and the personnel that completed the job.
Price assessment: Reasonable price
Services: Exterior painting
Response from the owner · 2 weeks ago
Linda, thank you for your review. It's great to hear you were satisfied with both the job and our personnel. If you need any painting services in the future, we're here to help!
W
Wendy Curgino4 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Thanks for your review, Beverly. It's great to hear that you found the work nice and clean, and that our team was friendly. Your feedback helps us continue to provide quality painting services in Naperville.
K
Kal Kawar3 reviewsiTotal number of Google reviews Kal has written across all businesses on Google Maps, not just this one.
Professional staff. Painters showed up on time and finished as forecasted. I painted my whole house exterior and it looks much better. I recommend CertaPro strongly for a prfessional job and reasonable prices.
Price assessment: Reasonable price
Services: Exterior painting
Response from the owner · a month ago
Kal, thank you for your review. It's great to hear that our professional staff and timely service helped transform your home's exterior. We appreciate your strong recommendation!
W
WILLIAM COZZI13 reviewsiTotal number of Google reviews WILLIAM has written across all businesses on Google Maps, not just this one.
They did an excellent job the painters were wonderful
Response from the owner · a month ago
William, thank you for your kind words. We're pleased to hear you found our painters wonderful and that the job met your expectations. Your feedback helps us continue providing quality painting services in Naperville.
D
Doug Dowden7 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
CertaPro Naperville did a great job painting several interior rooms of our house. The work was done in a timely manner at a reasonable price.
Price assessment: Reasonable price
Positive: Quality, Value
Services: Interior painting
Response from the owner · a month ago
Doug, thanks for sharing your experience with CertaPro Painters in Naperville. We're pleased to hear you were satisfied with our timely service and reasonable pricing for your interior painting.
S
ScottLocal Guide · 14 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
We used CertaPro painters of Naperville for a business remodel. They painted our entire business location over a three day period and did a fantastic job. They showed up on time, painted everything exactly as needed and cleaned up when done. Highly recommend.
Price assessment: Reasonable price
Services: Drywall painting
Response from the owner · a month ago
Thanks for sharing your experience, Scott. It's great to hear that our team delivered a fantastic job during your business remodel. We aim for timely service and thorough clean-up. Your recommendation means a lot to us!
T
thomas hardin9 reviewsiTotal number of Google reviews thomas has written across all businesses on Google Maps, not just this one.
Such a refreshing experience. The family crew was from Honduras. Extremely professional and diligent. Makes us proud to see such loyalty to family and duty.
Price assessment: Reasonable price
Services: Custom painting
Services: Exterior painting
Response from the owner · 4 years ago
Thank you Tom for the kind words. I will pass that along to Oscar and the family.
P
Paul Hoffmann4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Great experience. Great price. High quality job. Really happy with the results and service Kevin Luis and Alfonso provided. Highly recommended!
Price assessment: Reasonable price
Services: Interior painting
Response from the owner · 2 months ago
Thanks for your positive review, Paul. We're pleased you had a great experience with Kevin, Luis, and Alfonso. Your satisfaction with the quality and price means a lot to us!
C
Casey Talbot VanEppsLocal Guide · 13 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Sam and his team did an unbelievable job on our exterior paint and repair job! They worked quickly and conscientiously, making sure every detail was accounted for. Our house looks brand new and we couldn’t be happier!
Price assessment: Great price
Services: Door painting, Siding painting, Exterior painting
Response from the owner · 3 weeks ago
Thank you, Casey! Sam and his team take pride in every detail. We're glad your home looks brand new and that you're happy with the results.
