Google reviewers rate Certified Pest Control five stars based on 207 reviews, highlighting punctuality, fair pricing, and effective treatment for ants and spiders. Customers frequently praise the staff's friendliness, professional communication, and quick response to issues between scheduled services. The owner replies to 97% of reviews. One common criticism involves an employee entering a property without a service relationship and refusing to leave when confronted, indicating a potential error in address verification.
Google rating: 5.0 out of 5 from 207 reviews (99% five-star).
Reviews on this page: 207 Google reviews (152 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 9, 2025.
Service: Bed Bug Exterminator serving Fort Myers, Florida.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
207 reviews on Google
5★205
4★1
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
SW
Scott WolfLocal Guide · 175 reviews
★★★★★
We have no relationship with this company but an employee came onto our property three times one morning, and then proceeded to start cleaning the ceiling in front of the door. When my wife confronted him through the door he stated he was there to perform services. She let him know we were not a customer and to leave, and he insisted that she open the door. Not knowing who he was, she asked him to leave. Only after stating that "my husband will talk to you through the camera" did he leave, but upon exiting the driveway he purposefully spun his back tires, putting two deep holes into the shell driveway that will require resurfacing to fix.
I contacted the company and spoke to the manager letting him know about the incident and that I had it on video. He stated he would call back after speaking to the employee in question, but 4 days later I have received no response.
Updated 09/09/2025:
I leaned that this local company was sold to PurCor, a subsidiary of Certus Pest, Inc. on August 12th, 2025. I spoke with the CEO of Certus, David Bradford, twice on August 20th. During the first call he seemed to take responsibility for the incident and assured me it would be taken care of. During the second call Mr. Bradford threatened to send two people to my house, and that if I didn't allow his employees to repair the damage, he would make sure the neither he or his insurance company would cover the damages.
Response from the owner · Edited 3 months ago
Hello Scott, I'm genuinely sorry for the ordeal you and your wife have been through. It's concerning to hear about your experience, and I can completely understand your frustration. Please know that your feedback is really important to us, and we'll work diligently to resolve this matter. Should you have any further questions or need more assistance, feel free to reach out.
Sean, the GM, was very willing and able to answer all of my questions and concerns.
They always do a great job. One time I called about 2 new ant hills by our cage and they came out the next day to take care of them
Response from the owner · 2 years ago
Hi Tom,
Thank you so much for taking the time to leave such a positive review about Sean! We're happy to hear that he was willing and able to answer all of your questions and concerns. It means a lot to us that he made you feel heard and supported.
Sean is a true asset to our team, and we're so lucky to have him. He takes great pride in providing excellent customer service, and it shows in his interactions with guests like yourself.
Hello R T, we're so grateful for your kind words! It's wonderful to hear that you're happy with the job we did. Please feel free to reach out if there's anything more we can do for you!
Hi Tate Wheeler, we sincerely appreciate your positive feedback! Delighted that our communication and service met your expectations. We're here if you need us for anything else, anytime!
I've used Certified Pest Control for 8 years for my personal home and for my Real Estate clients. I have been thrilled with the service, friendliness of everyone, their punctuality, and their fair pricing. They are responsive every time I call on them and are great at reminding me when it's time for my scheduled service. I couldn't ask for a better company to work with in the pest control field.
Response from the owner · Edited 3 months ago
Hello Jeanne, we're deeply grateful for your wonderful words! It's delightful to know our service and team have consistently met your expectations over the years. Your satisfaction with our responsiveness and fair pricing means the world to us. We look forward to maintaining our quality service for you and your clients. 😊
Fast and friendly service! So easy to work with Certified Pest Control and they do a great job at keeping all the spiders and ants out of our house and yard.
Response from the owner · Edited 3 months ago
Hi Leah, thanks a bunch for the fantastic review! 😊 It’s wonderful to hear how satisfied you are with our services. We look forward to continuing to keep your home and yard pest-free.
5+++! The best pest control around. They always respond quickly to the customers needs. Sergio is a excellent tech and takes the time to listen to concerns. And he does great work!
Response from the owner · Edited 3 months ago
Hello there! We’re so grateful for your shining 5-star review! Knowing that Sergio met your expectations and addressed your concerns with expertise makes us very happy. We’re excited to keep delivering the top-notch service you deserve. 😊
Hi Mike! We're absolutely delighted to know that you're pleased with our pest control services. Your support and kind words motivate us to continue doing our best. We look forward to maintaining that same quality for you!
Hi Timothy! We're overjoyed that you found our services both excellent and affordable. Your feedback truly encourages us to maintain our high standards. We look forward to serving you with the same dedication in the future!
