Lawn care service · Bloomington, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%44+10.7Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty99−0.1Momentum penalty98−0.2Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 20 landscape architectsiPosition by Experts Score among all companies we track in this category. · better than 11%
4.7★★★★★98 Google reviews · 23 photos
88%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
13%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Changing Seasons Landscape and Landscape Inc at a glance
Customers frequently praise the company for professional communication, punctual crews, and high-quality work on landscaping, patio, and snow removal projects. Positive reviews highlight transparent estimates and willingness to correct issues without extra charges. However, lower-rated feedback cites concerns about reckless driving, unreturned calls, and discrepancies between completed work and original estimates.
Google rating: 4.7 out of 5 from 98 reviews (88% five-star).
Reviews on this page: 98 Google reviews (80 with written comments, 9 with photos).
Owner responses: the business replied to 43% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
This companyLandscape Architects median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Changing Seasons Landscape and Landscape Inc: 61/100 on this factor. Category median: 91.B
61
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Changing Seasons Landscape and Landscape Inc: 44/100 on this factor. Category median: 89.C
44
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Changing Seasons Landscape and Landscape Inc: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Changing Seasons Landscape and Landscape Inc: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Changing Seasons Landscape and Landscape Inc: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Changing Seasons Landscape and Landscape Inc: 66/100 on this factor. Category median: 74.B
66
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
4.7of 5
5 stars8688%
4 stars11%
3 stars55%
2 stars11%
1 star55%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
94%praise
Praise10094%
Complaints66%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price444%
Reasonable444%
Overpriced111%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2423%
Quality & results2120%
Would recommend1918%
Speed & response1716%
Communication1211%
Price & value88%
Honesty & trust55%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From sales to completion of work, the process was professional and transperent.”
“Brandt was great to work with, crew was clean, on time, on schedule, and did great work.”
“We never thought our backyard could look so good; we recommend them to anyone looking to improve their yard and outdoor living experience!”
“…and put down tire tracks when all it does is hurt the grass even more wouldn't recommend them to care for a vacant lot…”
“Even when something wasn't completed as I would have expected, he's quickly addressed my issues and corrected things at no extra charge.”
“The on site crew worked skillfully, efficiently and communicated extremely well throughout the job.”
“I called Changing Seasons and they immediately emailed me a fair estimate.”
“If you’re looking for a landscaping team that values their customers, pays attention to detail, and delivers stunning results, this is the company to trust.”
People customers mention
Brandt10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Changing Seasons Landscape and Landscape Inc for 7 kinds of job. Pick one to see what they paid and said.
JJenny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We are so happy with the project that was just completed by Changing Seasons Lawn and Landscape. The quality and the service surpassed our expectations. They were excellent to work with and gave us creative suggestions. We’re happy with the trees, bushes, and flowers they installed in the yard In addition to the…
Great priceLandscape design
AAVLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
From sales to completion of work, the process was professional and transperent. Detailed estimates were provided, verbal committments were kept, the crew was professional , courteous, willing to stretch, answer any questions and most importantly, disciplined. Based on my experience, I wont hesitate recommending them…
Reasonable priceMulchingLandscape design
MMatthew6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Brandt was great to work with, crew was clean, on time, on schedule, and did great work. I will use them again!
Landscape design
VVicki1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Changing Seasons has been maintaining my yard for several years and are doing a great job!
Great priceMulchingLandscape designLawn mowing & maintenance
JJamesLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I've hired Brandt and his team to take care of several projects for me. Even when something wasn't completed as I would have expected, he's quickly addressed my issues and corrected things at no extra charge.
Reasonable priceService not listed
SSarahLocal Guide · 195 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
The pictures basically show how the job requested and the job received are very different. The company is making false claims that refunds were given however there was never a check received to date after having to take legal action. Customer satisfaction is a joke with this company.
We are so happy with the project that was just completed by Changing Seasons Lawn and Landscape. The quality and the service surpassed our expectations. They were excellent to work with and gave us creative suggestions. We’re happy with the trees, bushes, and flowers they installed in the yard In addition to the patio and sitting wall. We never thought our backyard could look so good; we recommend them to anyone looking to improve their yard and outdoor living experience!
Jenny and Dana Starkey
Price assessment: Great price
Services: Landscape design
Response from the owner · 4 months ago
We are thrilled to hear about your positive experience and the transformation of your backyard! It’s wonderful to know that you appreciated the creative suggestions and quality of work. Your recommendation means a lot, and we’re glad to have been part of your outdoor living journey!
A
AV NadkarniLocal Guide · 46 reviewsiTotal number of Google reviews AV has written across all businesses on Google Maps, not just this one.
From sales to completion of work, the process was professional and transperent. Detailed estimates were provided, verbal committments were kept, the crew was professional , courteous, willing to stretch, answer any questions and most importantly, disciplined. Based on my experience, I wont hesitate recommending them to anyone who is looking for help with their landscaping.
Price assessment: Reasonable price
Services: Mulching, Landscape design
Response from the owner · 4 months ago
We appreciate your feedback on the professionalism and transparency throughout your experience. It is wonderful to hear that you felt well-informed and supported during the process. Your recommendation means a lot, and we look forward to continuing to provide quality service.
M
Matthew Harr6 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Brandt was great to work with, crew was clean, on time, on schedule, and did great work. I will use them again!
Services: Landscape design
Response from the owner · 4 months ago
We're glad to hear you had a positive experience! It's wonderful when everything aligns to provide a seamless process. Your support means a lot, and we look forward to your next visit!
M
Marcia Mc12 reviewsiTotal number of Google reviews Marcia has written across all businesses on Google Maps, not just this one.
Changing Seasons did such a beautiful job!!! I couldn’t be happier!
Price assessment: Reasonable price
Services: Landscape design
Response from the owner · 5 months ago
We’re delighted to hear that you are so pleased with the outcome! It's wonderful to know that our efforts resonated with you. Your satisfaction is truly appreciated!
V
Vicki Walker1 reviewiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
We appreciate your kind words about the service and work you received. It's wonderful to know that you had a positive experience. Thank you for sharing your thoughts!
J
James “Mike” BuggarLocal Guide · 28 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I've hired Brandt and his team to take care of several projects for me. Even when something wasn't completed as I would have expected, he's quickly addressed my issues and corrected things at no extra charge.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 6 months ago
It's wonderful to hear about your positive experiences with the team and their responsiveness. Your support is truly valued, and it's great to know the projects have been attended to. We appreciate your feedback and look forward to continuing to meet your needs.
S
Sarah PeiferLocal Guide · 195 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
The pictures basically show how the job requested and the job received are very different. The company is making false claims that refunds were given however there was never a check received to date after having to take legal action. Customer satisfaction is a joke with this company.
Price assessment: Overpriced
Services: Landscape design
Response from the owner · 6 months ago
We appreciate you sharing your thoughts with us. Your feedback is valuable, and we take it seriously. We have reached out to make sure your refund was taken care of. We will connect with our team to ensure we learn and grow from this as we strive for complete customer satisfaction!
K
Kathy ParrishLocal Guide · 14 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Changing Seasons Landscaping has been working with me for a number of years (7-8?) and this year I added their snow service. Boy, am I glad I did. They have been to my house clearing sidewalks, steps, and driveway whether it's daytime or the wee hours of the morning. I couldn't be happier with their prompt service and their attention to detail. My husband became wheelchair bound in the fall after a series of illnesses, so their prompt work has made it possible to come and go from our house with little delay or difficulty.
Services: Mulching, Landscape design, Lawn mowing & maintenance, Weed control, Service not listed
Response from the owner · 7 months ago
We appreciate hearing about your long-term experience with our services and are glad to know that our snow service has been beneficial for you. Your feedback on our promptness and attention to detail is genuinely valued. It's heartening to realize how our efforts have made a positive impact for you and your family during this time.
T
Tony's Tacos Bloomington3 reviewsiTotal number of Google reviews Tony's has written across all businesses on Google Maps, not just this one.
Talk about great company!! They came out and looked at my backyard and in less than a week I’m enjoying my back yard!!!
Thanks for making my dreams come true!!
Response from the owner · a year ago
Thanks Jerry! It means a lot to know you were happy with our work — thank you for taking the time to share!
