Chapman Heating, Air Conditioning, Plumbing and Electrical
4.9★★★★★ · 7,375 Google reviews · 24 photos
HVAC contractor · Indianapolis, IN
Chapman Heating, Air Conditioning, Plumbing and Electrical at a glance
Google reviewers rate Chapman Heating, Air Conditioning, Plumbing and Electrical 4.9 out of 5 stars based on 7,375 reviews, with the owner responding to 98% of them. Customers frequently praise technicians for punctuality, clear communication, and thorough explanations during HVAC, plumbing, and electrical services. However, some low-star reviews criticize high repair quotes, billing for unperformed work, and scheduling delays that require customers to wait for extended time windows.
Google rating: 4.9 out of 5 from 7,375 reviews (95% five-star).
Reviews on this page: 7,373 Google reviews (5,238 with written comments, 49 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 26, 2026.
Service: Dryer Vent Installation Service serving Indianapolis, Indiana.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
7,375 reviews on Google
5★7,033
4★160
3★41
2★29
1★110
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was extremely courteous, knowledgeable, efficient and helped clean/update the system and explain everything he did in clear detail.”
“Another great experience with Chapman Heating, Air Conditioning, Plumbing, and Electrical.”
“Had to comeback three times and never fixed it correctly.”
“I appreciate their responsiveness, communications, and being on time as to what they have scheduled for me.”
“Set two appointments over two days, no show, no call each time.”
“He explained the maintenance steps being performed on our furnace.”
“I never got a quote and when I called back to request an update they never followed up with one.”
“I highly recommend the company and all of their employees, including their front office staff as well.”
“We had come to trust Chapman over the years but can no longer recommend them due to them taking advantage of our situation and overpricing our issue.”
“He understood and detected the issue right away, verified his hypothesis and quoted fair prices.”
“It was a 15 minute job that we were overcharged $400 for.”
“I felt the estimate was presented in an honest and a straight forward way .”
People customers mention
Chris26 reviews
Brian25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
John Goldberg4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Heating system maintenance
Response from the owner · 2 years ago
Thank you for taking the time to share your experience with us, John! We are thrilled to hear you enjoyed our recent visit. We will be sure to share your kind words with our team. Thank you for choosing us!
Brian Husselman6 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Chris was extremely courteous, knowledgeable, efficient and helped clean/update the system and explain everything he did in clear detail. Was beyond pleased with the work he put in and I’m glad we called to have this service done with Chapman.
Response from the owner · 2 years ago
Thank you for taking the time to share your experience with us, Cameron! We are thrilled to hear you enjoyed our recent visit. We will be sure to share your kind words with our team. Thank you for choosing us!
Michael & Carla Bradley5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that you were satisfied with our teams work and we look forward to helping you in the future if you have any other issues!
Jarnell Craig5 reviewsiTotal number of Google reviews Jarnell has written across all businesses on Google Maps, not just this one.
Services: Heating system maintenance, HVAC system repair
Response from the owner · 2 years ago
Thank you for taking the time to share your experience with us, Jarnell! We are thrilled to hear you enjoyed our recent visit. We will be sure to share your kind words with our team. Thank you for choosing us!
Kent Cooper10 reviewsiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
