Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers report a 5.0 rating from 1,123 reviews, highlighting efficient scheduling, mobile service options, and assistance with insurance claims. Customers frequently note that installations are completed quickly and that staff communicate clearly throughout the process. However, a small number of low-star reviews describe instances of poor communication during appointments, failed sensor calibrations, and discrepancies between advertised and actual warranty terms.
Data from Google, last updated November 10, 2026.
1,123 Google reviews we collected
Phrases our text analysis found in 1,021 written reviews
How often each topic comes up in the written reviews
We read 1,021 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, excellent job and super efficient!”
“Very disappointed - came highly recommended by my mechanic but first visit at 3:30 yesterday and the techs had all been sent home b/c it was slow.”
“Quality and communications were great, and the two-person crew they sent were capable and friendly.”
“…2026) would be roughly the same except Nick is only one person…he did top notch work and again, Charleston Auto Glass was worth the couple of extra cl…”
“After having a horrible experience with a window replacement done by a national chain, I used Charleston Auto Glass for my windshield replacement.”
“Definitely coming back if needed and definitely recommend.”
“Fantastic experience and I can not recommend them highly enough.”
“…e guys were friendly knowledgeable and again clean Nick took his time answered all our questions this was an amazing experience if I had to do it all…”
“You can trust them to do it fast, right, use high quality products and do it reasonably.”
“He was also super sweet and very humble individual, honestly I’m grateful for just his presence him doing a good job was just a plus.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 1,123 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Smooth process from start to finish installing new OEM glass in my Lexus. They also took care of calibration of safety sensors. I will come back for future needs.
Nobody hopes for a cracked windshield, but Charleston Auto Glass made the solution easy. Quality and communications were great, and the two-person crew they sent were capable and friendly. I try to buy local, and in this case I'm extra-glad I did Review #2 (10/29/2026) would be roughly the same except Nick is only one person…he did top notch work and again, Charleston Auto Glass was worth the couple of extra clicks over Geico’s default vendor.
This place is bar none the best experience I have had with a local automotive establishment. Great communication and work was top notch. Last but not least the waiting area is over the top amazing. If I ever need a place to take a nap I'm choosing Charleston Auto Glass.
Great service friendly staff
Excellent service, excellent job and super efficient! When we need windshields repaired this is our place! Highly recommend!
Efficient, professional, friendly service! Handled the insurance part and did not wait long at all! Definitely coming back if needed and definitely recommend.
This was an easy process. It was a great experience especially the fact that they came to the house to put on the new windshield.
They were on time Nick was clean informational and fast this is an amazing business not to mention they were less expensive then the ones your insurance company may push you towards and these guys were friendly knowledgeable and again clean Nick took his time answered all our questions this was an amazing experience if I had to do it all over again I would call Charleston Auto Glass I suggest you do the same
Charleston auto glass provides a fantastic service. Quick, easy, and affordable. My windshield was unexpectedly hit yesterday afternoon, making the car un safe to drive. I called multiple auto glass companies only to be told there was no availability for a few days or they didn’t have the glass I needed in stock, or that I had to go to their shop for replacement. Within minutes of calling Charleston auto glass I was given a quote, told they had my glass in stock, and scheduled for windshield replacement the next day. It’s been less than 24 hours and the glass has been repaired and is good to go! I’d like to thank Nick - the glass technician sent out to help me - for his timeliness and efficiency. He was fantastic! Will recommend this company to anyone and everyone. Thanks Charleston auto glass.
Great job. Finished very quickly.
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts