Customers consistently praise the store for knowledgeable staff, competitive pricing, and efficient delivery services that include appliance removal. However, recurring criticisms focus on delivery crews who are often described as rushed, inattentive to property details, or unaccommodating during difficult installations. While many shoppers report long-term loyalty and smooth transactions, some negative experiences highlight a disconnect between positive in-store sales interactions and the quality of third-party delivery support.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Kyle was fantastic...zero pressure and very, very knowledgeable.
Thank you, Rob! We're glad to hear that Kyle provided you with a fantastic experience and shared his knowledge without any pressure. Your feedback is greatly appreciated!
Kyle was so patient and explained everything. Service was fantastic.
Thank you, Bridget! We're glad to hear that Kyle provided you with great service and took the time to explain everything. We appreciate your kind words!
We got excellent service and good value for our stove there.
Thank you, Peggy! We're so glad to hear you received excellent service and found great value for your stove. We appreciate your support!
Nick and Mike did a fabulous job with our Removal and delivery of our old refrigerator with our new refrigerator. They took great care and protecting my hardwood floors, which was very important to me. They were very fast and in sync with one another calling out instructions as if they had their own language. Nice guys.
Thank you, Pamela! We appreciate your kind words and are glad to hear that Nick and Mike provided such great service while taking care of your hardwood floors. Your satisfaction means a lot to us!
Happy with our new appliances, we had a minor glitch with one of them, but Charlie took care of it in a very timely manor, Quick delivery and good customer service, That’s why we have been buying from Charlie’s for decades 👍👍👍
Thank you, Keith! We're glad to hear you're happy with your new appliances and that Charlie was able to resolve the glitch quickly. We appreciate your loyalty over the years!
Just had a new Kitchenaid Refrigerator delivered by Nick and Michael. You could tell that they were professionals from the moment they arrived. They flowed like water and were in constant communication. They were fast courteous and answered all of my questions. We were so impressed and would highly recommend Charlie Wilson's just from that experience alone. Thank you!!!
Thank you, Debbi! We're glad to hear about your positive experience with Nick and Michael. It’s wonderful to know their professionalism and communication made a lasting impression. We appreciate your recommendation and hope you enjoy your new Kitchenaid Refrigerator!
The only place I would ever buy appliances
Thank you, Johnny! We're grateful to be your go-to place for appliances and appreciate your support.
They have good quality appliances I am very satisfied they was very nice and polite the service was fast and smooth I would recommend them for appliances
Thank you, Shirl! We appreciate your kind words and are glad to hear that you were satisfied with our quality appliances and service. Your recommendation means a lot to us!
The staff was courteous and professional. They answered my questions and took me on a tour to show me what was available.
Thank you, Deborah! We're glad to hear that our staff provided you with courteous and professional service, and that you enjoyed the tour. Your feedback is greatly appreciated!
Needed a new refrigerator and had several restrictions. Over the phone I was able to choose the one I wanted and they delivered next day.
Thank you, Ann! We're glad to hear you found the perfect refrigerator and that our team made the process so easy for you. Your satisfaction is our priority!