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Charlies Catering & Co

Caterer · Oak Creek, WI · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%87+12.3Replies to reviews 7%23+1.6Craft & service penalty98−0.2Momentum penalty72−2.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 81 caterersPosition by Experts Score among all companies we track in this category. · better than 31%
4.9 ★★★★★ 75 Google reviews · 24 photos
96%five-star reviews
4.64★last 12 monthsAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Charlies Catering & Co at a glance

Google reviewers rate this Oak Creek caterer 4.9 out of 5 based on 75 reviews. Customers frequently praise punctual delivery, responsive communication, and accommodating staff who handle dietary restrictions. Recurring themes highlight the quality of various menu options, including taco bars and plated dinners, for weddings and corporate events. However, low-star reviews note instances of underprepared meat and insufficient food quantities at large gatherings.

  • Google rating: 4.9 out of 5 from 75 reviews (96% five-star).
  • Reviews on this page: 75 Google reviews (71 with written comments, 4 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 17, 2026.
  • Service: Caterer serving Oak Creek, Wisconsin.

Data from Google, last updated October 28, 2026.

Score profile vs other caterers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction84Reliability75Craft & service98Value87Momentum72Replies to reviews23Satisfaction: 84 (median 87)Reliability: 75 (median 87)Craft & service: 98 (median 98)Value: 87 (median 92)Momentum: 72 (median 100)Replies to reviews: 23 (median 30)
Charlies Catering & CoCaterers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charlies Catering & Co: 84/100 on this factor. Category median: 87.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charlies Catering & Co: 75/100 on this factor. Category median: 87.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Charlies Catering & Co: 98/100 on this factor. Category median: 98.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charlies Catering & Co: 87/100 on this factor. Category median: 92.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charlies Catering & Co: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charlies Catering & Co: 23/100 on this factor. Category median: 30.D
23

Bar = this company · dark tick = category median.

Star ratings

75 Google reviews we collected

  • 5 stars7296%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 71 written reviews

  • Praise11697%
  • Complaints33%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2824%
  • Would recommend2622%
  • Speed & response2420%
  • Communication1311%
  • Price & value1311%
  • Quality & results1210%
  • Honesty & trust33%

What customers talk about

We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were so kind and the food was seriously SO good.”
  • “We had Charlie’s Catering cater our wedding and would 100% recommend them to everyone!”
    “If you’re getting married and looking for a caterer, I cannot recommend Charlie’s enough.”
  • “Isaac handled the delivery and setup for both locations, and he was prompt, professional, and thorough.”
  • “I found it easier to communicate by calling versus email.”
  • “They were affordable, easy to work with, and the food was delicious.”
  • “We truly appreciate the attention to detail and kindness shown—it made a meaningful difference during a very emotional time.”
  • “At such a difficult time, everything was handled with care, professionalism, and genuine compassion.”

People customers mention

  • Italian 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Miranda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our organization used Charlie’s for a work luncheon. We did the Picnic Bar option with delivery. Everyone was very happy with what was included and the delivery went very smoothly. I found it easier to communicate by calling versus email. We would use them again in the future.

Micaela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had Charlie’s Catering cater our wedding and would 100% recommend them to everyone! The service was fantastic and their menu options were good. They are very accommodating, great at communicating, and really know what they are doing. They made our wedding go so smoothly and working with them was very low stress.…

NavLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We recently placed an order for dessert. It was not only delicious but all the guests raved about it!

Alexia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

If you’re getting married and looking for a caterer, I cannot recommend Charlie’s enough. My husband and I did a pasta bar for our wedding, and their team was just amazing at getting everything set up, serving, etc. They were so kind and the food was seriously SO good. We’re still talking about it - and have gotten…

Customer photo from Alexia's review
StephanieLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Charlie’s catered my wedding reception & did a fabulous job! They arrived with plenty of time to set up & confirm the timeline. Our guests were happy with the food (especially the appetizers) & they were able to accommodate all dietary restrictions. The servers were all very kind & efficient. We would definitely recommend!

Social2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Used Charlie's for a sorority semi-formal and they were very easy to work with. Responded very quickly to emails and were very flexible. People had nothing but compliments for the food. They were helpful with guests who had dietary restrictions.

Photos

Customer reviews

4.9 ★★★★★ 75 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Miranda “lapoim78” LaPointe3 reviewsTotal number of Google reviews Miranda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our organization used Charlie’s for a work luncheon. We did the Picnic Bar option with delivery. Everyone was very happy with what was included and the delivery went very smoothly. I found it easier to communicate by calling versus email. We would use them again in the future.

Micaela Murphy7 reviewsTotal number of Google reviews Micaela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had Charlie’s Catering cater our wedding and would 100% recommend them to everyone! The service was fantastic and their menu options were good. They are very accommodating, great at communicating, and really know what they are doing. They made our wedding go so smoothly and working with them was very low stress. Our guests raved about the food, and we will never forget our experience with them! We personally suggest the Italian pasta salad and the cheesy potato casserole!

Nav ToorLocal Guide · 19 reviewsTotal number of Google reviews Nav has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently placed an order for dessert. It was not only delicious but all the guests raved about it!

Alexia Rodriquez1 reviewTotal number of Google reviews Alexia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you’re getting married and looking for a caterer, I cannot recommend Charlie’s enough. My husband and I did a pasta bar for our wedding, and their team was just amazing at getting everything set up, serving, etc. They were so kind and the food was seriously SO good. We’re still talking about it - and have gotten so many compliments from our guests. We are truly so grateful that we found Charlie’s Catering!! 🍝

Stephanie KennedyLocal Guide · 32 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Charlie’s catered my wedding reception & did a fabulous job! They arrived with plenty of time to set up & confirm the timeline. Our guests were happy with the food (especially the appetizers) & they were able to accommodate all dietary restrictions. The servers were all very kind & efficient. We would definitely recommend!

Sharonda WilliamsLocal Guide · 44 reviewsTotal number of Google reviews Sharonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently hired Charlie’s Catering to provide a taco bar for both of our school locations (271 total staff) as part of a staff appreciation event, and the entire experience was outstanding from start to finish. From the moment I spoke with Charlie, I knew we were in good hands. He was incredibly kind, patient, and reassuring. After reading so many positive reviews, it was clear he was the real deal, and he lived up to every word. It was also a pleasure speaking with his assistant (forgive me, I forgot her name), who was just as warm and helpful. Isaac handled the delivery and setup for both locations, and he was prompt, professional, and thorough. Everything was organized quickly and smoothly. And the food… absolutely phenomenal! The seasoned beef and chicken were delicious, and everyone raved about the refried beans and rice. The cookies topped with little gummies were a fun and unexpected hit. Our staff loved everything…even those watching their carbs had nothing but compliments. We had plenty of food, and many were able to go back for seconds. There wasn’t a single complaint, only praise. Charlie’s Catering truly helped make our appreciation event special, and we will definitely be using them again for our next big event. Highly recommended!

Social Director2 reviewsTotal number of Google reviews Social has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Used Charlie's for a sorority semi-formal and they were very easy to work with. Responded very quickly to emails and were very flexible. People had nothing but compliments for the food. They were helpful with guests who had dietary restrictions.

Amanda Skiba6 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We were incredibly grateful for the catering provided during our grandmother’s funeral. At such a difficult time, everything was handled with care, professionalism, and genuine compassion. The food was beautifully presented and thoughtfully prepared, offering comfort to our family and guests. Many people commented on how delicious everything was. It allowed us to focus on remembering and honoring our grandmother without worry. We truly appreciate the attention to detail and kindness shown—it made a meaningful difference during a very emotional time.

Amy Rivera7 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fabulous and delicious! We did our Thanksgiving and Christmas dinner with them and it was amazing.

Carmen Tea2 reviewsTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are the best, they have a great kitchen. Super clean and they are very careful about people safety. Always on time and the food its always warm. Great service!!

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Business details