Customers generally praise the prompt arrival of technicians and their clear explanations of plumbing repairs, including water heater replacements and leak fixes. The company maintains a 4.9 rating from 1548 reviews, though the owner replied to only 3% of them. Recurring criticisms in lower-rated feedback involve missed appointment windows, unreturned communication regarding quotes, and concerns about pricing for minor repairs or incomplete estimates.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Our technician Richard, his craftsmanship was great, he communicated the steps and reassured us everything was going to fine and he was right fixed the problem, quickly and clean thanks much appreciated
Very pleased with technician Guitar's work and communication. He was not ignored with my questions and provided proof for work performed and additional work needed in the future.
Alex was great ..He arrived in time.He explained everything that needed to done. He did an excellent job will definitely use him again
Having your water heater go out it’s super stressful, especially when you have a big family. Ours went out Friday night and I was able to reach out to this company and have someone contact me the next day. We scheduled service and on Monday at 10 he was here and by 1:30 he was gone. Alex did fast service was very respectful and showed me step-by-step along the way what was gone. Alex was great and told me a step-by-step what to do next to get other repairs done. Thank you Alex .
Alex was PROFESSIONAL,FAST,EFFICIENT,NEAT. YES I WOULD VERY MUCH RECOMMEND!
Richard was a great help and went above and beyond
Alex came out right away and replaced our water heater. Quick and easy process! Highly recommend!
Carl was tech he was very professional and kind He took his time to find the problem. I would recommend him to anyone. Just amazing service, Thank you Carl and Charlotte plumbing
Alex came in and quickly finished up my problem suggested what to do and said he will contact the necessary people to fix the problem
Alex came to my home found the issue and fixed in less than 10 in mins. He was friendly, professional and knows his craft. Thanks Alex!