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Chef Jack's Catering

Caterer · Oak Creek, WI · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%17+1.2Craft & service penalty81−1.9Momentum penalty83−1.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 81 caterersPosition by Experts Score among all companies we track in this category. · better than 45%
4.9 ★★★★★ 128 Google reviews · 24 photos
95%five-star reviews
4.76★last 12 monthsAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Chef Jack's Catering at a glance

Google reviewers rate Chef Jack's Catering 4.9 out of 5 stars based on 128 reviews. Customers frequently praise the food quality, professional service, and timely communication during planning and events. Recurring themes include attentive staff, seamless coordination, and positive guest feedback on meals. One criticism notes that tasting appointments are limited to weekday daytime slots, which may conflict with working clients' schedules.

  • Google rating: 4.9 out of 5 from 128 reviews (95% five-star).
  • Reviews on this page: 128 Google reviews (112 with written comments, 6 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 20, 2026.
  • Service: Caterer serving Oak Creek, Wisconsin.

Data from Google, last updated October 28, 2026.

Score profile vs other caterers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.

Satisfaction88Reliability80Craft & service81Value100Momentum83Replies to reviews17Satisfaction: 88 (median 87)Reliability: 80 (median 87)Craft & service: 81 (median 98)Value: 100 (median 92)Momentum: 83 (median 100)Replies to reviews: 17 (median 30)
Chef Jack's CateringCaterers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chef Jack's Catering: 88/100 on this factor. Category median: 87.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chef Jack's Catering: 80/100 on this factor. Category median: 87.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chef Jack's Catering: 81/100 on this factor. Category median: 98.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chef Jack's Catering: 100/100 on this factor. Category median: 92.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chef Jack's Catering: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chef Jack's Catering: 17/100 on this factor. Category median: 30.F
17

Bar = this company · dark tick = category median.

Star ratings

128 Google reviews we collected

  • 5 stars12295%
  • 4 stars32%
  • 3 stars00%
  • 2 stars11%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 112 written reviews

  • Praise21296%
  • Complaints84%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6128%
  • Would recommend5123%
  • Speed & response3516%
  • Communication2712%
  • Quality & results2612%
  • Price & value115%
  • Honesty & trust94%

What customers talk about

We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Every question we had was answered quickly and thoughtfully, and everyone we worked with was so personable, kind, and easy to communicate with.”
  • “We chose the filet and shrimp along with the chicken fontina, and I highly recommend all of it!”
    “My wife and I recently used Chef Jack’s as our wedding caterer and we cannot recommend them enough!”
  • “They attended my month of meeting to answer ALL my silly questions and each time I reached out to them, they were quick to respond.”
  • “All of the staff were very professional and knowledgeable of the wedding industry with excellent communication.”
  • “Chef Jack’s Catering truly exceeded our expectations and helped make our wedding day even more special.”
  • “From appetizers, buffet, to late night snack, the execution and service was second to none all done with smiles and at a very fair price.”
  • “We were genuinely so impressed with the food, the service, and the entire experience.”

People customers mention

  • Jacks 26 reviews
  • Candy 12 reviews
  • Tony 10 reviews
  • Milwaukee 3 reviews
  • Geneva 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

TinaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Consummate professionals. Perfectionists of the best kind. Every employee is of the highest quality I promise.. they've chosen wisely. At every step, they were perfect I literally mean that. They forget nothing and they mess up NOTHING. The flippin' food! All my guests raved about the food from the white glove…

KatieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We got married in August 2026, and I’m telling you right now...book Chef Jack’s Catering! The number of people who told us it was the best food they’ve ever had at a wedding was shocking. You typically don't expect food cooked at mass volumes to be that good! And it wasn’t just people telling the bride and groom;…

Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chef Jack’s was insane! Phenomenal! Honestly the best wedding food I’ve had in the past 5 years, so thankful we chose them to cater our wedding. Chef Eric and Nicollette ran such a tight ship! The food knocked the socks off of us as well as our guests. It was no different than the tasting! From appetizers, buffet,…

Caydee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Just used Chef Jacks this past weekend for my wedding and the amount of compliments I received from my guests on the food and service was over whelming. Highly suggested!

payton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone at our wedding was saying how amazing the food and service was! Best people to work with and made our day so amazing!!

Charlotte8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Very average, boring menu. A few of us witnessed several of the older men in the kitchen wearing chef’s coats sampling the wedding cake before it even came out to the dining room!!

Photos

Customer reviews

4.9 ★★★★★ 128 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Emma Schiessl6 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We were SO impressed with Chef Jack’s from start to finish! Our guests absolutely raved about the food, and we heard so many compliments throughout the night about how delicious everything was. Beyond the food itself, what really stood out to us was how much care and thought went into the entire planning process. Every question we had was answered quickly and thoughtfully, and everyone we worked with was so personable, kind, and easy to communicate with. Catering was one of the parts of wedding planning that I expected to be stressful, but Chef Jack’s made it incredibly easy. I ended up having to worry about so much less than I originally anticipated. Their forms were straightforward, the planning process was organized and easy to follow, and we always felt like we knew exactly what was needed from us. On the wedding day, everything came together beautifully, and it was such a relief knowing we were in good hands. We were genuinely so impressed with the food, the service, and the entire experience. We cannot recommend Chef Jack’s enough!

Tina HLocal Guide · 13 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Consummate professionals. Perfectionists of the best kind. Every employee is of the highest quality I promise.. they've chosen wisely. At every step, they were perfect I literally mean that. They forget nothing and they mess up NOTHING. The flippin' food! All my guests raved about the food from the white glove passed hors d'oeuvres by waiters in tailed tuxes to the adorable salads in martini glasses to the main dishes which were amazing to say the least. Beginning to end the entire experience was seamless, perfect, professional, welcoming and delicious.

Katie KloknerLocal Guide · 16 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We got married in August 2026, and I’m telling you right now...book Chef Jack’s Catering! The number of people who told us it was the best food they’ve ever had at a wedding was shocking. You typically don't expect food cooked at mass volumes to be that good! And it wasn’t just people telling the bride and groom; everyone was talking about how amazing the food was! Nancy was absolutely incredible, too. She made the entire wedding day feel so easy and stress-free, and she was there for anything and everything we needed. We chose the filet and shrimp along with the chicken fontina, and I highly recommend all of it! The service, food, and presentation were all 10/10. Chef Jack’s Catering truly exceeded our expectations and helped make our wedding day even more special. We couldn’t recommend them enough!

Andrew Zacharias4 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chef Jack’s was insane! Phenomenal! Honestly the best wedding food I’ve had in the past 5 years, so thankful we chose them to cater our wedding. Chef Eric and Nicollette ran such a tight ship! The food knocked the socks off of us as well as our guests. It was no different than the tasting! From appetizers, buffet, to late night snack, the execution and service was second to none all done with smiles and at a very fair price. Highly highly recommend this caterer to anyone in the Milwaukee area looking to have a wedding!! Great job Chef Jack’s!!!

Mitch and Rachel5 reviewsTotal number of Google reviews Mitch has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chef Jacks is seriously the best wedding food I have ever had! Not only did I hire them for my own wedding but have been a guests at weddings they have catered and I am always impressed with their food quality, taste, and professionalism they bring to an event. I LOVED my wedding food!!! They make the process so easy, too! Our tasting was private (which other caterers dont do!!) and it was nice to take the time, talk as a couple, and make decisions on what we truly wanted at our wedding. Also a huge bonus, they have a BIG selection to choose from! They provided the linens, plates, napkins, and all the things we needed which was great because it was one less thing I needed to worry about. They attended my month of meeting to answer ALL my silly questions and each time I reached out to them, they were quick to respond. The wait staff of my wedding ROCKED it out of the park. They were so nice (to the point I had guests saying how wonderful they were) and they made it a point to find myself and my now husband to make sure we ate apps and food! I seriously recommended anyone to book this company! Thank you Chef Jacks for making my wedding incredible!

Caydee Czaplewski10 reviewsTotal number of Google reviews Caydee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just used Chef Jacks this past weekend for my wedding and the amount of compliments I received from my guests on the food and service was over whelming. Highly suggested!

payton becker1 reviewTotal number of Google reviews payton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone at our wedding was saying how amazing the food and service was! Best people to work with and made our day so amazing!!

Charlotte Grey8 reviewsTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very average, boring menu. A few of us witnessed several of the older men in the kitchen wearing chef’s coats sampling the wedding cake before it even came out to the dining room!!

Kelly WalczakLocal Guide · 11 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We used Chef Jack's for our wedding in April 2026. We cannot recommend them enough!!! Our guests had rave reviews of our meal choice, ESPECIALLY the passed apps. Chef Jack's truly gives 5-star service. The waitstaff was timely and attentive. We had a number of guests with allergies, which were coordinated seamlessly. We also had a different vendor for dessert and late night food and Chef Jack's made sure everything was still prepared and served timely. The food was absolutely incredible - it is not just wedding food!!! It is great and there is a good amount of it! Not to mention, coordinating and planning with Chef Jack's was perfect - Tony & Candi are experts. And last but not least, compared to other vendors, Chef Jack's is extremely reasonably priced, especially considering what you get. We cannot recommend them enough!!!!

Jessica Lopez9 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We were set on Chef Jack’s catering as soon as we finished the tasting experience / initial meeting! All of the staff were very professional and knowledgeable of the wedding industry with excellent communication. The food on our valentines wedding day at the Ivy House was delicious and we received so many compliments from our guests on the passed appetizers and main course! Service was professional and efficient and food was top notch!

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