French restaurant · Memphis, TN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%55+34.9Reliability 28%63+17.8Replies to reviews 8%14+1.2Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 20 personal chefsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★199 Google reviews · 24 photos
77%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Chez Philippe 4.5 out of 5 stars based on 199 reviews, with the owner responding to only 2 percent of comments. Customers frequently praise the elegant atmosphere, attentive service, and high-quality food for both multi-course dinners and afternoon tea. Recurring criticisms in lower-rated reviews include slow service pacing, small portion sizes, and dissatisfaction with the high cost relative to the meal quality.
Google rating: 4.5 out of 5 from 199 reviews (77% five-star).
Reviews on this page: 199 Google reviews (145 with written comments, 45 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 18, 2026.
Service: Personal Chef serving Memphis, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other personal chefs
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Chez PhilippePersonal Chefs median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chez Philippe: 55/100 on this factor. Category median: 95.C
55
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chez Philippe: 63/100 on this factor. Category median: 96.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chez Philippe: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chez Philippe: 14/100 on this factor. Category median: 32.F
14
Bar = this company · dark tick = category median.
Star ratings
199 Google reviews we collected
4.5of 5
5 stars15377%
4 stars1910%
3 stars105%
2 stars63%
1 star116%
Praise vs complaints
Phrases our text analysis found in 145 written reviews
81%praise
Praise11481%
Complaints2619%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4633%
Quality & results3827%
Price & value2316%
Would recommend1712%
Speed & response75%
Honesty & trust64%
Communication32%
What customers talk about
We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so kind and welcoming and every dish in the chef tasting was second to none.”
“Lastly, I find it very unprofessional and think The Peabody hotel is guilty of misrepresentation, hiring someone that not only admitted to not going t…”
“A very lovely setting, excellent service, and a lot of food for a tea,”
“Glenn and service was amazing the food was awful !”
“💵Worth the money?”
“Pricey”
“I highly recommend Chez Philippe not just for the remarkable food, but for the outstanding service that leaves a lasting impression!”
“I do NOT recommend.”
“Suffice it to say, everything on the table disappeared quickly, accompanied by each of our tea selections.”
“Overall, very disappointed in the slow service and food.”
“Their passion for the menu and genuine care for our enjoyment turned an already fantastic meal into something truly special.”
“Our three courses were expertly explained by Sadie, our server.”
People customers mention
Tea10 reviews
Peabody10 reviews
Hotel7 reviews
Keith6 reviews
Clinton5 reviews
Courtney3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCarolLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chez Philippe is truly an exceptional dining experience, and, in my opinion, deserving of a Michelin star! Chef de Cuisine Keith Clinton has assembled an outstanding kitchen team, and it shows in every dish. The food was exceptional, the service was impeccable, and the atmosphere was elegant, warm, and inviting.…
BBLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
The ambiance was beautiful, so was the presentation. The service was slow. Several arrived at the same time, our waiter disappeared for about 15 min., while others were getting excellent service. As well, I ordered no seafood, I said it was not an allergy, they gave me all vegetarian, without even asking me. Most…
KKiera7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This was the best dining experience I think I've ever had. My fiance and I celebrated our engagement here Sunday night and the Chez Philippe team made it so incredibly special. They were so kind and welcoming and every dish in the chef tasting was second to none. A wonderful culinary journey and ambiance for this special occasion!
LLisouLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My husband and I experienced a sumptuous, and exquisite diner last night to celebrate my birthday!
It will be a memorable one!
My taste buds got so pampered, my eyes got emotional seeing such beautiful courses.
The service was impeccable, attentive, and caring that we will never forget this special night.
C'est de la haute cuisine!
Merci
EElisaLocal Guide · 64 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This dining experience at Chez Philippe was absolutely to die for! It’s a rare opportunity to have AMAZING food AND service dining out. What a blessing! Chef Keith Clinton is incredible. WOW! I did the 4 course and EVERY course was divine! This is a must do if you are traveling here and hope you have taken advantage if you live here! I’ll be back.
LLarryLocal Guide · 164 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Afternoon tea was a treat. A very lovely setting, excellent service, and a lot of food for a tea,
Chez Philippe is truly an exceptional dining experience, and, in my opinion, deserving of a Michelin star! Chef de Cuisine Keith Clinton has assembled an outstanding kitchen team, and it shows in every dish. The food was exceptional, the service was impeccable, and the atmosphere was elegant, warm, and inviting. Every detail was thoughtfully executed, making the entire evening feel special from beginning to end. Memphis is fortunate to have a restaurant of this caliber. If you appreciate extraordinary food, flawless service, and an unforgettable dining experience, Chez Philippe should be at the top of your list. Absolutely loved it!
Meal type: Dinner
Noise level: Quiet, easy to talk
Group size: 1 person, 2 people, 3-4 people, 5-8 people, 9+ people, Suitable for all group sizes
Wait time: No wait
Recommendation for vegetarians: Highly recommend
Parking space: Plenty of parking
Parking options: Free parking lot
L
Lori EllsworthLocal Guide · 56 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
The ambiance was beautiful, so was the presentation. The service was slow. Several arrived at the same time, our waiter disappeared for about 15 min., while others were getting excellent service. As well, I ordered no seafood, I said it was not an allergy, they gave me all vegetarian, without even asking me. Most were horrible. Was not a good experience. They would not give me chicken like everyone else even after I explained I didn't order vegetarian. Did not enjoy. Paid almost $100 p.p Not worth the price.
Meal type: Brunch
Noise level: Very quiet
Group size: 3-4 people
Wait time: No wait
N
Nathan4 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
This was the best dining experience I think I've ever had. My fiance and I celebrated our engagement here Sunday night and the Chez Philippe team made it so incredibly special. They were so kind and welcoming and every dish in the chef tasting was second to none. A wonderful culinary journey and ambiance for this special occasion!
L
Leslie HayesLocal Guide · 118 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
My husband and I experienced a sumptuous, and exquisite diner last night to celebrate my birthday!
It will be a memorable one!
My taste buds got so pampered, my eyes got emotional seeing such beautiful courses.
The service was impeccable, attentive, and caring that we will never forget this special night.
C'est de la haute cuisine!
Merci
E
Elisa AdamsLocal Guide · 64 reviewsiTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.
This dining experience at Chez Philippe was absolutely to die for! It’s a rare opportunity to have AMAZING food AND service dining out. What a blessing! Chef Keith Clinton is incredible. WOW! I did the 4 course and EVERY course was divine! This is a must do if you are traveling here and hope you have taken advantage if you live here! I’ll be back.
Meal type: Dinner
Price per person: $100+
Group size: Suitable for all group sizes
Wait time: No wait
J
Jordan SuttonLocal Guide · 187 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
