Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Customers frequently praise the shop for efficient turnaround times, clear communication regarding repairs, and reasonable pricing compared to dealerships. Services range from routine oil changes and tire work to complex electrical and suspension repairs. However, low-star reviews highlight recurring complaints about high diagnostic fees, unexpected cost estimates, and instances where vehicles were kept longer than scheduled for basic maintenance.
Data from Google, last updated November 10, 2026.
1,085 Google reviews we collected
Phrases our text analysis found in 924 written reviews
How often each topic comes up in the written reviews
We read 924 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex was professional, prompt, and did an excellent job fixing our car’s electrical issue.”
“I had already delayed my 55,000-mile service because I had been busy, and today was the only day I had set aside to get both the service and the noise checked.”
“From start to finish, Alex and his team at Chicago Auto were professional and efficient.”
“When I called to try to reason with them and reminded them the estimate was equal to the Kelly Blue Book value of my BMW X3, they were not helpful.”
“The pricing was reasonable, and I really appreciated the honesty and customer service.”
“We feel that we were being way over charged to inspect the transmission for $2,700 when it wasn’t even the issue… the lack of transparency is the reas…”
“Jim did a great job with my Hyundai Elantra brakes and oil change.”
“Had to bring the car back in 2 days later as the brakes were worst than when I brought them in.”
“I would definitely recommend this place to anyone looking for a reliable car repair shop!”
“Unfortunately, based on my experience, I cannot recommend this business.”
“I reached out to a friend to see what mechanics in the area were trustworthy and she immediately mentioned Chicago Auto.”
“To be rude about something so small, when we’ve spent thousands in the past, leads me to believe they’re a dishonest company.”
“Alex was very helpful and took the time to explain everything I had questions about.”
“They just trap your car there then make up costs for you to get it back with no communication on actual costs.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,085 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jim did a great job with my Hyundai Elantra brakes and oil change. My car feels amazing !!
First time patron, for my 100,000 mile service for my Honda Accord. Felt welcomed, appreciated the cleanliness throughout, plus the thought given to appropriate aesthetic for all as you wait, including a bench right outside for work calls. Had to ask about discounts available. I applaud a female owned business in the auto industry. I would be interested in more education for women, perhaps in greater detail information based on the inspection report looking toward possible future maintenance verses a crisis visit. Appreciated the reliable timetable! Thank you for a positive experience. I will recommend to others.
Found Chicago Auto Repair through Google Reviews, and the great reviews were spot on! Alex was professional, prompt, and did an excellent job fixing our car’s electrical issue. He even provided before-and-after pictures. Highly recommend!
When I discovered that my catalytic converter had been stolen, I immediately thought my day was ruined. I reached out to a friend to see what mechanics in the area were trustworthy and she immediately mentioned Chicago Auto. From start to finish, Alex and his team at Chicago Auto were professional and efficient. They truly made my terrible discovery on my car into an easy experience, helping me navigate through insurance next steps and the repair. I will definitely be coming back to Chicago Auto for future car services. Thank you again!
Great Service! Really good experience.
Thank you for the great review! We're happy to hear you had a positive experience with our team. We appreciate you choosing Chicago Auto Repair and taking the time to share your feedback. We look forward to helping you with your vehicle again in the future! Your Friends and Family at Chicago Auto Repair
I initially chose this shop because of its excellent Google reviews, but unfortunately, my experience was extremely disappointing. I scheduled an 8:00 AM appointment for a routine oil change and tire rotation. Despite having a scheduled appointment, my vehicle was kept for approximately 5–6 hours for what should have been a relatively straightforward service. About three hours into the appointment, I received a lengthy list of recommended repairs totaling approximately $1,500, which required my approval before proceeding. One of the more concerning recommendations was a supposed leak in my front left axle shaft, which they quoted approximately $560 to repair. Given the extensive list of recommended repairs and the associated costs, I declined everything except the oil change and tire rotation. Fast forward to today, when I took my vehicle to a trusted mechanic in the western suburbs for a second opinion. After thoroughly inspecting my vehicle, he confirmed that there was no axle shaft leak whatsoever. I paid just $89 for the inspection, which ultimately saved me from potentially spending hundreds of dollars on a repair that wasn’t necessary. What bothers me most isn’t just the excessive wait time or the lengthy list of recommended repairs. It’s the fact that I was quoted hundreds of dollars to address an issue that another mechanic couldn’t even find. I understand that automotive shops have a responsibility to identify potential maintenance concerns, but there’s a significant difference between recommending legitimate repairs and potentially charging customers for work their vehicles don’t actually need. My advice to anyone considering this shop is to exercise caution, question expensive repair recommendations, and strongly consider getting a second opinion before approving any work. Unfortunately, based on my experience, I cannot recommend this business. I certainly won’t be returning.
Hi Connor, We take customer feedback seriously, but we would like to clarify several important details about your visit, as your review does not accurately reflect our documented service records or inspection findings. First, regarding the wait time: Our records show that you dropped off your vehicle at approximately 8:21 AM. Your requested oil change, tire rotation, and cabin air filter replacement were completed, and your vehicle was ready for pickup at 11:36 AM. You were notified, and the vehicle was picked up at approximately 11:45 AM. This means your vehicle was at our shop for approximately 3 hours and 24 minutes, not the 5–6 hours stated in your review. We have documentation confirming this timeline. Regarding the $1,500 in recommendations: When you dropped off your vehicle, we asked whether you would like us to inspect it for any additional maintenance or repair needs, and you agreed. Our recommendations included maintenance items based on your vehicle's mileage, service history, and the findings of our inspection. Every recommendation was presented for your review and approval, with no obligation to proceed. Regarding the axle shaft seal leak: Our technician documented visible oil in the area of concern and provided photographs with your estimate. These findings were not guesses or attempts to sell unnecessary repairs. They were based on what our technician observed during the inspection. While we respect your decision to seek a second opinion, another mechanic reaching a different conclusion does not erase what was documented during your visit. There were also other documented concerns: We identified two TPMS sensors that were not functioning properly, as well as an empty coolant reservoir at the time of inspection. Photographs documenting these findings are available for review. At Chicago Auto Repair, we believe customers deserve to see exactly what our technicians see. That is why we provide photographs, videos, detailed inspection reports, and upfront estimates before requesting approval for additional work. We respect every customer's right to decline repairs or seek a second opinion. However, we also believe it is important that our business and technicians are represented fairly, especially when our recommendations are supported by documented inspection findings. For transparency, we have made the supporting photographs and service documentation(Showing Mr. Guzior vehicle has NO COOLANT, AXLE SEAL LEAKING, TWO BAD TPMS, Vehicle never been serviced and service only took 3.5 hours) available here: [https://imgur.com/a/MdCkZlF] We stand behind our inspection process, our technicians, and our commitment to providing honest, transparent automotive service.
Great service! Alex helped me with my blown-out tire and got it fixed super quickly. Definitely recommend!
Hi Ana, thank you for the kind words and recommendation! We're glad Alex could get you taken care of quickly and get you back on the road without too much hassle. We know tire trouble can happen at the worst times, so we're always happy to help make things easier. We appreciate you choosing Chicago Auto Repair and hope to see you again whenever you need us! Your Friends and Family at Chicago Auto Repair
Got me in quick, job was done cheaper than Pep Boys!
Hi Rob, thank you for the great review! We're glad we could get you in quickly and take care of the job at a price that worked for you. We know how important it is to receive quality service without overspending, and we appreciate you giving Chicago Auto Repair the opportunity to earn your business. We look forward to helping you again! Your Friends and Family at Chicago Auto Repair
My friend recommended this place, and I’m glad I gave them a try! Alex was very helpful and took the time to explain everything I had questions about. The pricing was reasonable, and I really appreciated the honesty and customer service. I would definitely recommend this place to anyone looking for a reliable car repair shop!
Hi Liz, thank you for giving us a chance and for sharing your experience! We're glad your friend’s recommendation led you to us, and it’s great to hear Alex made sure your questions were answered and everything was clearly explained. We believe honest communication and fair pricing are just as important as the quality of the work itself. We truly appreciate your recommendation and look forward to helping you with your vehicle in the future! Your Friends and Family at Chicago Auto Repair
⭐⭐⭐⭐⭐ I brought my 1998 Suzuki Carry kei truck to Chicago Auto Repair to have the hinges on the truck bed panel replaced, and they did an amazing job! It’s not exactly a vehicle you see every day, so I really appreciated them taking on the work and doing such a great job with it. Everything turned out fantastic, and I couldn’t be happier with the results. Highly recommend Chicago Auto Repair!
Hi Mike, thank you for the fantastic review and recommendation! Your Suzuki Carry was definitely a fun project for our team, and we're glad we could get the truck bed panel hinges taken care of and leave you happy with the results. We appreciate you trusting us with a unique vehicle and giving us the opportunity to help. Enjoy your Carry, and we look forward to working with you again! Your Friends and Family at Chicago Auto Repair
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts