Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers frequently describe the team as punctual, knowledgeable, and communicative, often noting that they explain plumbing issues clearly and offer fair pricing for services like hydro jetting, drain cleaning, and repairs. Recurring themes include quick response times and professional demeanor. However, low-star reviews highlight instances of missed appointments and billing for unresolved leaks, with some customers expressing frustration over repeated visits without guaranteed fixes.
Data from Google, last updated November 10, 2026.
98 Google reviews we collected
Phrases our text analysis found in 79 written reviews
How often each topic comes up in the written reviews
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I appreciated his professionalism and the kindness, patience and respect he showed my elderly parents as well.”
“Matt & Mike were very communicative about arrival time, and very quick and efficient at getting the work done.”
“They came out and completed the inspection thoroughly.”
“It did not fix the problem.”
“…ved me a LOT of money, left my basement clean as a whistle, & gained a customer for LIFE!…”
“They explained everything they saw and pointed out what to watch for in the future.”
“His pricing was fair for the scope of work and he went above and beyond to deliver great customer service.”
“Not only is he KNOWLEDGEABLE, COMPETENT, & TRUSTWORTHY, but his communication style, friendliness & likability factor is off the charts!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 98 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Matt and Tim were great. They came out and completed the inspection thoroughly. They removed the toilet and used a camera to check the pipes making sure everything was clear all the way to the street. They explained everything they saw and pointed out what to watch for in the future. Honest professional guys highly recommend.
Thomas and his crew were excellent. Thomas assessed our issue, provided a thorough explanation of our broken pipe situation, shared pics and videos of his findings and discussed our options. His pricing was fair for the scope of work and he went above and beyond to deliver great customer service. I appreciated his professionalism and the kindness, patience and respect he showed my elderly parents as well. Moving forward, I will only use him for our routine pipe maintenance. Thank you and your team Thomas for handling our crazy situation!
Simple fixes and informative!
Thank you for the 5 Star review Paris, it is much appreciated. Glad we could help you out and please reach out to us in the future if the need arises!
Needed to have our pipes hydrojetted for our restaurant, this was one of the most affordable quotes we got for Chicago. Matt & Mike were very communicative about arrival time, and very quick and efficient at getting the work done. Pleasant experience, will use again!
We appreciate the 5-star review Jacquelyn! We are happy to hear Mike and Matt could assist your restaurant with the hydro jetting service. Don't hesitate to reach out to us in the future if the need arises!
**Scam Alert!** I had a leak in my apartment and called these so-called "experts" because they appeared at the top of a Google search. They came, opened the wall and ceiling, but couldn't find the leak. They charged me for both visits but still had no idea where the leak was coming from. It seems their goal is to make as many visits as possible just to bill you for each one. I ended up calling another company, who fixed the problem on the first visit and even closed the holes this company left behind. My total bill with this company was $1,400 for nothing. I will never call them again.
Mr. Lam, After speaking to our technician, we were informed that indeed the original leak the call was regarding was fixed. He replaced the shower pan properly and the leak stopped after testing for over 20 minutes. He noted someone at the residence was allowing the water to continuously run onto the floor and allowing it to leak downstairs. He provided a DIY solution in the case this kept happening as well. There was nothing more he could do as the leak was indeed fixed. We are sorry you feel this way, but everything was done to code our first time out.
My sink was leaking And I needed someone to come out right away. I found Mike on Google and he came out that same day. He took care of the problem right away. I highly recommend 👍
Many thanks for the 5-star review Champion, we appreciate it! Please feel free to reach out to us in the future if the need arises.
Mike was great! Performed a quick check I. Some concerns at our new house. Thanks!
Many thanks for the 5-star review Matt, we appreciate it! We are happy to hear Mike could be of assistance to you.
Mike is the absolute BEST!! His responsiveness & sense of urgency toward the plumbing issue I was having was 2nd to none! He knew exactly what to do & did it with professionalism & attention to detail. Not only is he KNOWLEDGEABLE, COMPETENT, & TRUSTWORTHY, but his communication style, friendliness & likability factor is off the charts! I couldn’t have asked for a better plumber. He even correctly suggested that I call the previous plumber’s company & ask for a full refund of the $545 I paid. That guy accomplished nothing in 4 hrs (!), only made matters worse, contaminated my entire house, wanted to dig up the property, & tried to charge me an additional $6800 (on top of the $545) to do something that was totally unnecessary! Mike cane out to give me a 2nd opinion & boy am I glad that he did!! He did an EXCELLENT job diagnosing two blockages (which included tree roots!) and then solved the problem by clearing everything out by hydro jetting the main sewer line, He confirmed that there was NO broken pipe, saved me a LOT of money, left my basement clean as a whistle, & gained a customer for LIFE! He went above & beyond (on a Sunday no less!) and far exceeded my expectations! From now on he will be my “go to” guy for ALL my plumbing needs & I highly recommend him to everyone! BEST PLUMBER in Chicagoland!! A+++++
Many thanks for the 5-star review Veronica! We are happy to hear how big of a help Mike was to you, that's great! Yes, please feel free to call us in the future if the need arises.
Chicago Plumbing Experts, I am writing to express my profound disappointment regarding the lack of communication and missed appointment for the scheduled visit today, Monday, May 6th, between 9 am to 4 pm. This communication breakdown has caused significant inconvenience and disruption to our operations at The Garage Chi Gym. As per our prior arrangements, I received the plumber's contact number and had a direct conversation with him, as did my on-staff plumber, last week. During these discussions, we conveyed the issue's urgency and were assured that the plumber was prepared to address it promptly during today's appointment. However, it is now 10 am, and upon realizing that the plumber had yet to arrive, I reached out to inquire about his estimated arrival time (ETA). To my dismay, I was informed that he had been called away for an emergency job in the City of Chicago, which took precedence over our scheduled appointment. Most concerning is that despite having my direct cell phone number, the plumber failed to notify me of this unforeseen circumstance, leaving us in the dark about the delay. This lack of communication and failure to honor our appointment has had a significant financial impact on us. As a small gym, we rely on operational efficiency to serve our members and meet their needs. We had to notify members last week to shut down our facilities, inconveniencing both our staff and clients. This has resulted in a substantial amount of loss of revenue for our business. I understand that emergencies can arise, and priorities may shift accordingly. However, effective communication is paramount in such situations to manage expectations and minimize the impact on stakeholders. Regrettably, this was sorely lacking in our case, leading to frustration, disruption, and a HUGE financial loss. This is not considering that our bathrooms have been unable to be used for several weeks and we took a long time trying to find the right business to help with this issue. Moving forward, I urge you to review your communication protocols and ensure that all parties involved are informed of any scheduled appointment changes or delays.
Hi Gina, We are sorry if there was any miscommunication. We provide a 2 hour window for our plumbers to arrive and they can't always get there right at the said time. In your case our entire team got called out for an emergency water line repair at a business that was your technicians recent customer. We offered to reschedule and you no longer wanted our service. We take negative reviews seriously and our offer still stands to provide you with the help needed. If so, please call us at 773-599-9181. Thank you.
Worked with Mike & Jeremy on two separate issues and I gotta say whenever I call these guys they always produce quality results. They’re punctual and will work with you to find the root issue instead of just dealing with symptoms. 10/10 you can’t go wrong with CPE
Many thanks for the nice review Gregory, we appreciate it. Glad Mike and Jeremy were able to get your drain and sewer issues worked out! We are here when you need us if ever in the future.
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Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts