How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%99+14Replies to reviews 7%50+3.5Craft & service penalty92−0.8Momentum penalty70−3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREChico Car Care
Chico, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 564 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Chico Car Care for 8 kinds of job.
Chico Car Care for general repairs & maintenance
Clear ✕All 97 Google reviews tagged “General repairs & maintenance” · showing 80
They are always friendly. They got our car on the schedule promptly or when it was convenient for us. They have found the problem in my cars when other dealer mechanics said noting was wrong. Thanks!
Chico Car Care is awesome! They have serviced my car a few times and always done in a timely and professional manner!
I cannot say enough good things about Chico Car Care, proprietor Dan Hiestand, and service advisor David. I drive a 1999 Toyota Camry V6 (XV20), and I had been fighting a persistent check engine light. I had already replaced parts and spent a great deal of time trying to diagnose the problem myself, but the issue…
Chico Car Care Is always an accommodating and and never tries to upsell during a visit. I find it helpful that they will give me a report of the items they recommend for maintenance for future visits.
Chico Car Care is absolutely the best. I have my car serviced there regularly and I find them honest and reasonably priced. Unlike other places, they do not try to upsell me every time I am there. Dan and David are absolutely the best and I trust their advice.
Chico Car Care is the best! Great guys that give you honest feedback about your car's needs. Went to them after the dealership told me my 2007 Prius had a cracked wheel bearing that needed replacement and quoted me over 3K for a replacement bearing and an odometer replacement. CCC told me they didn't see anything…
Dan and his crew are great! Work is always done on time, estimates are accurate, and prices are way below what the dealership charges. And when pricey repairs are needed, they go way out of their way to find the best deal for you.
Chico Car Care is a reliable, efficient, and knowledgeable auto repair shop. Its staff is always courteous and explains the work my car needs and any future repairs or maintenance that could be done. They keep a maintenance calendar for me, which helps me budget for future repairs. Dan and the wonderful staff at…
Always professional and honest.
Chico Care provides excellent service. They are very professional and always provide me with good advice for keeping my RAV4 running in great condition.
Best service in Chico
This is the only automotive repair shop that I use for my car. It's honest, timely, and very forthcoming with what needs immediate attention and what can wait. And they do not try to add repairs that are not needed at all and that's something we all need to be able to count on and is rare in this type of business.
I wish I could give more stars! Highly recommend. One of the few shops that are experts at Prius’s. Dan has amazing communication skills and is honest, fair and trustworthy. The entire staff is friendly and knowledgeable. We are lucky to have them in our community.
Great service every time!
Had trouble opening Gen 2 Prius hatch mechanism and gas cap stuck. Chico car care diagnosed minor problems and fixed at reasonable charge. Only found what was wrong, did not inflate problem. Honest car repair shops are hard to find. I have been using them for our Toyotas for many years.
Dan and his team always take great care of my car. They keep me updated on what to expect for repairs down the road and send a report. Great place to take your Lexus! Have been going for a few years now.
Chico Care Car is the absolute best and most complete auto repair shop in Chico. They were courteous and completed all work sooner than was expected. They did a complete inspection of the truck and reported all possible problems. They are great don’t go anywhere else.
I can’t say enough positive words about Dan, David, and everyone at Chico Car Care! They just serviced and repaired my Lexus and it feels like it is brand new! They are honest and fair and always go the extra step to help. Why? Because that is the way they are. I have taken my car to Dan for many years now and you…
I have been using Chico Car Care for awhile now and have always have had professional attention, notifications, and services done to my Toyota Tundra. I have confidence in Dan, and his team, to continue to oversee service needed for my truck.
Great service as always. Been a patron of this establishment for 3.5 years now. I know that my 2014 Tacoma is in good hands and will last until my 10 year-old son gets his license, and many years beyond. Friendly staff, all that good stuff. Fair pricing on services—remember, you’re supporting a LOCAL BUSINESS here.…
If there is a better, more thorough Toyota service facility in Chico, I have yet to find it. In addition, every individual I have ever come in contact with at the shop has been courteous and pleasant. I will return. SW
I needed an oil change. They had a special called 'Road Trip Special.' The inspected every aspect of the Toyota Tacoma. They found some items that needed to addressed. Made me feel safe. Very professional and on time. Would reccomend.
Great auto shop. Friendly staff, very helpful and honest. Much appreciated will be going back for all my Lexus repair needs!
I have been going to Chico Care Care for many many years. They have kept my 2007 4 runner in tip top shape. I recommend them to everyone I can. Dan and his team are knowledgeable, effective, and very honest.
I have been taking my car to Chico Car Care for years and years, and will continue to. Their prices are extremely fair. The folks there are so courteous and competent, and they never talk down to me because I'm a woman. Great place!
Had an oil service done at Chico Car Care. The staff was helpful and efficient. The service on my Lexus GX was affordable. I’ll be returning for any future repairs.
I have been coming here for years. Chico car care always has great employees, great service, and I trust them with my vehicle.
Love Chico Car Care. Always been accommodating and fair.
Chico car care is awesome. I was really scared when I broke down. They were very gracious and courteous. really appreciate the care and concern they showed me. David made sure to keep me in the loop at all stages. I will be going to Chico car care for all my car needs from now on!
On time, On price, Great service, Great work! Wouldn’t go anywhere else.
I appreciate the detail diagnosis and the time flexibility! The services performed was excellent My car run much smoother than before.
I go to this place exclusively for my 2012 Tundra. I like that they have technicians that specialize in Toyota’s. Detailed inspections EVERYTIME. I always leave feeling good about the service and also a better awareness of my vehicle.
Very polite very nice and professional and offered used part that saves me money
In this day and age it is important to know that you got what you payed for. When I leave Chico Car Care I do so feeling relaxed because I know, beyond the shadow of a doubt, they did exactly what I told them to do and that it was done right. It's not just about getting a quality repair done; it's about trust!
My 2000 Lexus RX300 had the check engine light on for a long time. Dan was able to fix it, change my spark plugs, fix my sunroof leak due to drains being clogged, changed my cabin air filter and did a full inspection. He did all of this within 24 hours of dropping the car off. I had originally gone to him in 2011…
Good service.
I've been going to CCC for over 10 years, and they continue to provide quality exceptional service!!!
I have been frequenting Chico Car Care ever since I bought my 2014 Toyota Tacoma last year (Summer 2021). Recommended by a trusted friend who also drives a Tacoma, I decided to book my first oil change & service with Chico Car Care. They were able to get me an appointment within a very reasonable timeframe (~1…
Honest and trustworthy. Replaced worn out parts. Thorough. Passed smog after inspection. Dan and his crew are awesome.
They know my vehicle better than I do. Thorough and efficient every time Thank you
Awesome shop to take your car to. I have a Honda Element I just picked up and Dan + His team were able to make sure everything was ready (for a 1000+ mile road trip) in just a single morning. Just got back and everything is running smooth, I’m confident in their expertise and will be coming back within the next 3k miles for sure.
Chico Car Care was amazing. I bought a 2016 used Lexus and went to them to get a pre-purchase inspection on my car. They went above and beyond in every aspect of service. They were extremely thorough and when they found an issue. instead of just quoting me a price to fix it, let me know that the car was still under…
Great experience. Good customer service. They gave me a detailed report of everything and even checked up on me a couple days later. I’d definitely come back here for my next service.
My Hyundai Sonata was acting up sporadically. Took it in to try and see what was wrong. They spent two days trying to determine what was causing the issues I was having. They were able to replicate the issue but they weren't able to figure it out what the cause was. They were up front with me about being stumped…
I have been taking my car to Chico Car Care for about 3 years now. Each time I’m surprised by the level of customer service they provide. They are quick to book appointments, quick turn around, the prices are fair and they provide a detailed report on the condition and maintenance schedule for your car. I love the…
Repairs promptly and correctly completed.
Dan and his team are amazing! Above and beyond, professional and highly competent. So glad I found them. Could not recommend Chico Car Care highly enough. You won't be disappointed. Thanks, Dan!
Continually the best Toyota service in town
Service was professional and fast. Great location to take dogs on a walk while waiting and a breakfast spot right down the road. They text and email updates with a detailed report of my vehicle along with a maintenance schedule for future visits. They do a great job!
I just returned from a road trip after having my 2015 CR-V serviced by Chico Car Care. As expected all went well. They serviced my car for several years, are very thorough, and have competitive pricing. In the last two years I’ve made 2,000 mile round trips to Arizona every other month and have always felt…
I TRUST CHICO CAR CARE FOR ALL MY LEXUS NEEDS.
I've had these guys work on 3 different cars of mine over the years and they are always great. Quality work from honest mechanics. This is where you should take your car.
I was on a cross country road trip and my check engine light was on. They helped me and had an appointment for me right away. Being a solo traveler and back on the road within a day was super important. They were very kind and Jonathan was especially helpful and awesome!
Chico Car Care is the best!
Recommended! Try em!
Fair pricing and excellent customer service! They did a complimentary inspection and it came back clean, I appreciate their honesty. Many other companies make dubious recommendations to squeeze more money out of their customers but not this place. Definitely my go to choice for vehicle maintenance in Chico!
Really grateful to have found Chico Car Care. It’s not easy to find shops that will do work in hybrids so I’m glad to have found these guys. The experience was great - from booking an appointment online to the fast turnaround and super friendly staff.
I appreciate the work that was done for my truck. The customer service was amazing. They did a full inspection of my vehicle to make sure there were no further problems. I received help with my insurance claim, since it was all new to me. They took good care of me and I feel that I can trust them. I am a nursing…
The team at Chico Car Care keeps me up to date with my maintenance schedule along with a preview of future needs, in a professional manner.
These guys took my car in last minute before Xmas and fixed my car right up with brakes and pads and I was able to see my mom for Xmas. Excellent customer service!
This shop provides reliable work at reasonable prices.
Great job. Good communicators.
These folks get it right every time! Their customer service, expertise and industry knowledge have kept me coming back for years. The difference between these guys and dealership service is night and day. I've never had anyone mansplain the bill to me here despite being female, just up front, honest and respectful communication.
Chico Car Care is the best!!! Dan and his team are extremely professional and kind. They have always been extremely thorough in courtesy inspections and have completed service very well and in a timely fashion. I feel at ease taking my car in for service at Chico Car Care. Service is done perfectly the first time,…
I asked them to check for a squeaking sound when the car was on. It didn't squeak once I took the car in. So they looked around. And returned the car, not finding anything wrong, but charged me $139. Expensive for nothing being fixed
I was very pleased with the communication about my car. I was kept apprised of what was happening and they worked to accommodate my schedule. I wil return for future repair and maintenance needs in the future.
As far as mechanical skills and service go, these guys know their stuff and provide great service.
Dan was knowledgeable and cost of work was a fair price. Business is in a convenient location. Nice to have someone in town who specializes in Toyotas.
06 tundra DC 4X4, had done the drums and came up with a spongy pedal, the guys diagnosed old brake fluid so they changed brake fluid, bled the system(purchased truck from KAREEM AUTO SALES IN SAC, CA). Guys also reset parking brake (which wouldn't adjust due to fluid having too much moisture in it because of its…
If you are looking for an honest, knowledgeable and reliable car care business Chico Car Care will give you all three. Dan and staff provide outstanding service and genuinely care about their clients. I would highly recommend them without hesitation.
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Price
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 104 | — |
| General repairs & maintenance | 97 | — |
| Auto engine diagnostic | 50 | — |
| Vehicle Inspection | 34 | — |
| Air & cabin filter replacement | 33 | — |
| Auto maintenance | 28 | — |
| Brake service & repair | 26 | — |
| Brakes | 22 | — |
