Day care center · Auburn Hills, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%94+13.3Replies to reviews 7%74+5.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 80 daycare centersiPosition by Experts Score among all companies we track in this category. · better than 80%
4.9★★★★★111 Google reviews · 1 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Childtime on Crooks 4.9 out of 5 based on 111 reviews, with the owner responding to 94% of feedback. Positive comments highlight the clean facility, staff attentiveness, and detailed daily communication through live cameras and photo updates. However, lower-rated reviews criticize the lack of transparent pricing information prior to tours and describe specific instances of staff rudeness or excessive administrative workload during drop-off and pick-up.
Google rating: 4.9 out of 5 from 111 reviews (95% five-star).
Reviews on this page: 111 Google reviews (85 with written comments).
Owner responses: the business replied to 94% of reviews.
Most recent review: September 8, 2026.
Service: Daycare Center serving Auburn Hills, Michigan.
Data from Google, last updated October 31, 2026.
Score profile vs other daycare centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Childtime on CrooksDaycare Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Childtime on Crooks: 94/100 on this factor. Category median: 83.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Childtime on Crooks: 91/100 on this factor. Category median: 76.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Childtime on Crooks: 94/100 on this factor. Category median: 94.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Childtime on Crooks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Childtime on Crooks: 74/100 on this factor. Category median: 44.B
74
Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
4.9of 5
5 stars10595%
4 stars33%
3 stars00%
2 stars22%
1 star11%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
94%praise
Praise10394%
Complaints66%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price824%
Reasonable2576%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3835%
Would recommend2523%
Quality & results1615%
Honesty & trust1211%
Communication109%
Speed & response66%
Price & value22%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So friendly and all were interacting with the children.”
“For parents looking for a high-quality early childhood education program, Childtime is an excellent choice and comes highly recommended.”
“We only needed childcare for a short time but had a wonderful experience here.”
“I honestly cannot say enough good things about this place!”
“The director Rebecca was easy to work with and accommodating to our circumstances.”
“The staff are super nice and helpful and the front desk team are quick to respond to any and all concerns we might have had.”
“Their prices are competitive, they’re consistent and firm with health and safety matters, and address concerns swiftly and appropriately.”
People customers mention
Rebecca26 reviews
Noel8 reviews
Huma7 reviews
Troy5 reviews
Nancy4 reviews
Erica4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Childtime on Crooks for 5 kinds of job. Pick one to see what they paid and said.
CCourtney4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great staff! I love that I can check in on my little one throughout the day on the live cameras. My toddler has been doing great with the structure and fun learning.
FFaith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We only needed childcare for a short time but had a wonderful experience here. The director Rebecca was easy to work with and accommodating to our circumstances. The teachers really showed care and attentiveness to my toddler. We loved the app with constant livestream of our child’s classroom and pictures/video…
Reasonable priceMeal preparation
JJanielle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I honestly cannot say enough good things about this place! From the very first day, they made our family feel welcomed and comfortable. One of the things that stands out to me the most is how every staff member knows every kids name. It truly feels like they care about the kids as individuals and not just as…
Reasonable price
LLaura5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ms. Rebecca and the teachers are amazing. They care so much about each child. I love seeing all the pictures they post on the app. Highly recommend.
Reasonable price
AAlexandria1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The staff are amazing and caring. They do a great job with teaching the kids and genuinely care for the families and children that come here. I would recommend this place to anyone.
SSheriLocal Guide · 59 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I did a tour of this center and the director and staff were amazing! So friendly and all were interacting with the children. What a beautiful center. Keep up the great work!!
Great staff! I love that I can check in on my little one throughout the day on the live cameras. My toddler has been doing great with the structure and fun learning.
Courtney, thank you for sharing these kind words about our team and program. We’re glad the live cameras help you feel connected during the day, and it’s wonderful to hear your toddler is thriving with the structure and engaging learning activities.
F
Faith watkins1 reviewiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
We only needed childcare for a short time but had a wonderful experience here. The director Rebecca was easy to work with and accommodating to our circumstances. The teachers really showed care and attentiveness to my toddler. We loved the app with constant livestream of our child’s classroom and pictures/video updates through every meal and activity. Will be the first place we reach out to if we are ever in need of childcare again.
Faith, thank you for sharing these thoughtful words about your time with us. We are glad Rebecca and our teaching team helped your toddler feel cared for, and that the classroom livestream and updates brought you peace of mind; we would be honored to welcome your family back whenever you need care again.
J
Janielle spencer4 reviewsiTotal number of Google reviews Janielle has written across all businesses on Google Maps, not just this one.
I honestly cannot say enough good things about this place! From the very first day, they made our family feel welcomed and comfortable. One of the things that stands out to me the most is how every staff member knows every kids name. It truly feels like they care about the kids as individuals and not just as students in their classroom.
The director is also amazing! She greets parents by name knows the kids well.
They also have a great app where I can check in on my son and see him throughout the day, which gives me so much peace of mind. Honestly, I rarely even feel the need to check because I already know he's in good hands❤️. The daycare is always clean. But one of the signs that we chose the right place is my son gets sad when it's time to go home! That within itself tells me everything I need to know. My husband and I are extremely grateful for the amazing care they give our sons.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Janielle, thank you for sharing such kind words about your experience with us. It means a great deal to know your son feels happy and secure here, and we are grateful for the trust you and your husband place in our team.
L
Laura Symington5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Ms. Rebecca and the teachers are amazing. They care so much about each child. I love seeing all the pictures they post on the app. Highly recommend.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Laura, thank you for sharing these kind words about Ms. Rebecca and our teaching team. It means a lot to know you feel your child is cared for and that you enjoy the photos and updates on the app, and we are grateful for your recommendation.
A
Alexandria Tkac1 reviewiTotal number of Google reviews Alexandria has written across all businesses on Google Maps, not just this one.
The staff are amazing and caring. They do a great job with teaching the kids and genuinely care for the families and children that come here. I would recommend this place to anyone.
Price assessment: Reasonable price
Services: Meal preparation, Educational services
Response from the owner · 4 months ago
Alexandria, thank you for sharing such kind words about our team and program. It means a great deal to know you feel your family is genuinely cared for, and we’re grateful for your trust and recommendation.
C
Cindy5 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I did a tour of this center and the director and staff were amazing! So friendly and all were interacting with the children. What a beautiful center. Keep up the great work!!
Response from the owner · 4 months ago
Sheri, thank you so much for sharing these kind words about your tour. We are glad you felt welcomed by our director and staff, and we appreciate you noticing how engaged they are with the children and how beautiful the center is.
D
Deals Are Great Ventures LLC7 reviewsiTotal number of Google reviews Deals has written across all businesses on Google Maps, not just this one.
My children love it and they have been great to us.
Response from the owner · 4 months ago
Thank you for sharing this wonderful feedback and for trusting us with your children. It means a lot to know they love being here, and we appreciate the chance to support your family’s growth and learning each day.
L
Leonard Kakos13 reviewsiTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
Leonard, thank you for sharing your experience and for your kind words about Rebecca. We are glad to know you feel well supported, and we appreciate your trust in us to care for and teach your child.
M
Miguel Martin2 reviewsiTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
My child loves her teacher, she talks about them all the time
Response from the owner · 4 months ago
Miguel, thank you for sharing this kind feedback. It is wonderful to hear that your child feels such a strong connection with her teacher, and we are grateful for the trust your family places in us each day.
