Customers frequently praise the company for fair pricing, professional conduct, and effective repairs on gas and masonry fireplaces. Recurring themes include punctuality, clear communication, and honest assessments that often identify issues outside the chimney. However, a pattern of criticism exists regarding scheduling errors, where technicians failed to show up for confirmed appointments and disputed customer records of those confirmations.
Google rating: 4.6 out of 5 from 21 reviews (90% five-star).
Reviews on this page: 21 Google reviews (20 with written comments, 1 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: August 15, 2026.
Service: Chimney Cleaning Service serving Tomball, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.6
★★★★★
21 reviews on Google
5★19
4★0
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
JB
Jacqulyn BoxLocal Guide · 20 reviews
★★★★★
I highly recommend this company! Matt is so nice and does excellent work. He gives honest fair quotes, comes on time prepared to work. Is very professional and left everything so clean. We have two fireplaces and he helped reseal them from water on the roof and gave the main fire place and absolutely stunning refresh and clean. We are so very happy with his work and are kinda sad it won't need to be fix for 30 years because he was such a pleasure to work with. If we ever have chimney or fireplace issue again Matt will be our first call and I recommend you do the same.
Response from the owner · 2 months ago
Thank you so much! I wish I could give customers a review because you guys would get 5 stars as well. You guys were wonderful to work with and you have a lovely family! Glad I could do these repairs for you. Thank you so much for the business, and for taking the time to write review. Few customers take the time to do that and I am truly thankful!
Matt
Matt came out and inspected our chimney for repairs and cleaning. Great experience, very respectful and friendly. Estimate was quick and very reasonable. Will definitely use in tge future.
Response from the owner · 11 months ago
Thank you very much for the business and the review Becky. Really appreciate it. It was a pleasure working for you.
I had a great experience today when interacting with Matthew. My fireplace had not been used since we bought our home from another party 13 years ago. I know, crazy right !
Matthew came out and got us up and running in no time. He was very professional and walked me through all the steps that he was performing while troubleshooting the unit.
I wouldn't hesitate to call Chimney Pro to work on my fireplace in the future...Thanks Matt !
Response from the owner · 9 months ago
Thank you so much Sir! I can't tell you how much I appreciate you taking the time out to write a review. Nice meeting you today, and thank you for the business!
Chimney Pro Magnolia was a great choice for updating our fireplace. Matthew was very knowledgeable and helpful in reviving a fireplace that had been dormant for 20+ years. Pricing was reasonable too. Thanks
Would highly recommend this company to anyone I know. I deal with contractors everyday and this company was a breath of fresh air. The receptionist (I don’t remember her name at this moment) who was amazing, helped me figure out what was needed over the phone before a technician was sent out. Matt and his son, who he is training, came out and got both of my fireplaces fixed and running after others told me I needed a whole new system. Matt was so honest and knew what the issue was instantly and got it fixed without having to replace anything.
Response from the owner · a year ago
It was really nice meeting you yesterday and glad we could get both of your fireplaces going for you. It is a real shame what that other company tried to pull on you but glad I was able to help. Thank you for the business and the review!
Matt
Excellent customer service ,products and technician very thoughtful and knowledgeable.
Response from the owner · 2 years ago
Very sweet of you to take the time and write us a review Patricia. Thank you so much! I really hope you enjoy the new gas logs. It was a pleasure working for you.
Best Wishes,
Matt
A wonderful company to do business with! No up-sales; just great honest work! They did a clean, neat job and helped us with an inspection, cleaning and adding a chimney cap to help keep the birds out! My new favorite company and will recommend them to anyone who wants really good service! The whole team is awesome!
Response from the owner · 2 years ago
You're so sweet Connie. Had a great time talking with you today and really appreciate the business & the good review..
thanks,
Matt
We have been using Chimney Pro for almost 10 years! They installed a new fireplace in our old home which we loved so when we moved to our new home in the woodlands, we called them again to have the Chimney's swept & Inspected. Ended up having them install some new logs in the living room fireplace and he repaired the gas fireplace in the bedroom that the old owners said had not worked in 15 years. Matt is absolutely great to work with. He is friendly, honest, and professional which seems to be in short supply with contractors these days. We highly recommend him.
Been using this company for about 6 years now to service my gas fireplace. They are a great company to work with. It’s rare to find contractors that are kind and honest these days but they have been great. Very knowledgeable.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
