Google reviewers rate CHS Construction Group 4.8/5 based on 52 reviews, highlighting services like bathroom and kitchen remodeling, insulation, and handyman repairs. Recurring themes include punctuality, transparent communication, fair pricing, and attention to detail during project execution. However, low-star feedback indicates a pattern of missed appointments and inadequate follow-up when addressing specific installation errors or scheduling conflicts.
Google rating: 4.8 out of 5 from 52 reviews (96% five-star).
Reviews on this page: 52 Google reviews (46 with written comments, 10 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: November 4, 2026.
Service: Home Remodeling Contractor serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
52 Google reviews we collected
4.8of 5
5 stars5096%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
98%praise
Praise9998%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2222%
Quality & results2121%
Staff & attitude1818%
Speed & response1818%
Communication99%
Honesty & trust77%
Price & value66%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I definitely recommend CHS for any type of home project.”
“The craftsmanship and attention to detail throughout the house speak for themselves, and the finished home exceeded my expectations.”
“The whole team was incredibly patient with our questions throughout the process and they managed to complete the project in a a very efficient way and…”
“…out the process and they managed to complete the project in a a very efficient way and were able to deliver on a tight timeline even with a few hiccup…”
“The PM I worked with, Jared Mazur communicated and managed my expectations brilliantly and kept to our budget with only a slight change order required.”
“His team is reliable, professional, prompt, respectful of our home, and demonstrated outstanding craftsmanship.”
“They have always been reliable, reasonable, and have gone above and beyond to make sure that I'm satisfied with the work.”
People customers mention
Jared8 reviews
Bill5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We worked with Jared to renovate our bathroom and can not speak more highly of the experience. The whole team was incredibly patient with our questions throughout the process and they managed to complete the project in a a very efficient way and were able to deliver on a tight timeline even with a few hiccups along the way. We will definitely be reaching out to them again for future projects!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 days ago
Thank you, Courtney! We are thrilled Jared and the team provided a patient, efficient experience and were able to meet your timeline despite a few hiccups. We appreciate your trust and look forward to working with you on future projects.
Mary Lynne Holmes7 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
A great experience from start to finish. Jared gave me daily updates, with opportunities to ask questions and make small changes. The whole work crew was considerate of my time and my home. The project was on time and within budget, and the result is a beautiful new bathroom! I definitely recommend CHS for any type of home project.
Services: Bathroom remodeling
Response from the owner · 2 months ago
Mary Lynne, thank you for the wonderful review and recommendation! We’re thrilled you had such a great experience with CHS and that Jared kept you informed throughout the bathroom remodeling project. We’re glad our crew respected your time and home, stayed on schedule and within budget, and delivered a beautiful new bathroom. We truly appreciate your trust!
Pablo Barralaga1 reviewiTotal number of Google reviews Pablo has written across all businesses on Google Maps, not just this one.
I loved so much working with this company!!
Hey did a wonderful job. Quick and clean!!!
I did 2 different jobs with them, my kitchen and bathroom.
Not one Single mistake.
100% recommended
Thank you, Pablo! We’re thrilled you loved working with us and that both your kitchen and bathroom projects were quick, clean, and mistake-free. We really appreciate the 100% recommendation and your trust in our team. We look forward to helping you with any future projects.
Jana Madera2 reviewsiTotal number of Google reviews Jana has written across all businesses on Google Maps, not just this one.
Happy to have found CHS Construction Group! From the initial consultation to the completion of our kitchen, we are super pleased! Adam’s responsiveness to all our questions was impeccable. His team is reliable, professional, prompt, respectful of our home, and demonstrated outstanding craftsmanship. We were given a project timeline of 4-6 weeks. Exactly 6 weeks later we have a stunning new functional kitchen. Thank you Adam for being a fabulous Project Manager and thank you CHS Construction Group!
Response from the owner · Edited 2 months ago
Thank you, Jana, for the wonderful five-star review. We’re thrilled Adam and the CHS Construction Group team delivered a beautiful, functional kitchen on schedule and that our communication and professionalism met your expectations. It was a pleasure managing your project, and we appreciate you recognizing the team's craftsmanship and respect for your home. Enjoy your new kitchen!
Elizabeth Lowder1 reviewiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about CHS Construction and the work they did on our renovation on Bitting Rd. This was an extensive, whole-house renovation of an older home, and the transformation was incredible.
As someone who is very particular about design and details, it was important to me to work with a contractor who could understand my vision and help bring it to life. Bill did exactly that. The craftsmanship and attention to detail throughout the house speak for themselves, and the finished home exceeded my expectations.
I would absolutely recommend CHS Construction to anyone considering a renovation or remodeling project. I’m incredibly proud of what we created together and would work with Bill and his team again without hesitation.
Response from the owner · 2 months ago
Elizabeth, thank you for the incredible review and recommendation! We're honored to have been part of such a meaningful whole-house renovation on Bitting Rd. We're thrilled Bill and the CHS Construction team were able to understand your vision, deliver the craftsmanship and attention to detail you expected, and create a finished home that exceeded your expectations. We truly appreciate your trust and support!
Santos Melendez1 reviewiTotal number of Google reviews Santos has written across all businesses on Google Maps, not just this one.
I recommend it’s a good company, they treat the workers great.
Response from the owner · Edited 2 months ago
Thank you for recommending us and for noting how well we treat our team. We’re proud of our staff and appreciate your recognition. Your support means a lot and helps us continue providing excellent service. We look forward to serving you again.
Tyler Marriott2 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Reliable company to call for all your construction needs. Great people as well. Very happy with their work
Price assessment: Great price
Services: General construction
Response from the owner · Edited 2 months ago
Tyler, thank you for the wonderful review and the five stars. We're thrilled to hear you found us reliable and that our team met your expectations. It's great to know you're very happy with the work. We appreciate your trust and look forward to helping with any future construction needs.
Susan Elder5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I have worked with numerous contractors through the years and have to say, no better experience that what CHS provided. The PM I worked with, Jared Mazur communicated and managed my expectations brilliantly and kept to our budget with only a slight change order required. Highly recommend!
Price assessment: Reasonable price
Services: Bathroom remodeling
Response from the owner · 2 months ago
Thank you, Susan, for the wonderful review. We’re thrilled Jared and the CHS team communicated clearly, managed expectations, and kept the project on budget with only a minor change order. Your recommendation means a lot to us. We look forward to helping with any future projects.
Michael Orokos2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Leveraged CHS for a variety of tasks with one of them replacing the insulation under the house. After it was completed I saw that they installed the insulation upside down. I notified them and they did come back out to “fix” it. They ended up only re-installing part of the insulation where it is visible at the entrance of the crawl space. From there I reached out to Bill numerous times to either remove the insulation so I can have a company fix their mistakes or provide a refund. Bill has ignored my calls and emails for months. I ended up having to hire another company and paying twice for the same job.
3 month update: Their comment stated that they would reach back out to me. They have not.
Response from the owner · 6 months ago
Michael, I’m very sorry you had this experience—installing the insulation incorrectly, an incomplete repair, and then not receiving a response is unacceptable. This falls far short of our standards, and I have escalated your case to management for immediate review. We will either issue a full refund or arrange to have the work corrected at no charge, and you should expect direct contact from Bill or our customer care within 48 hours. Thank you for bringing this to our attention; we will make it right.
Solivio, Jason John S.Local Guide · 7 reviewsiTotal number of Google reviews Solivio, has written across all businesses on Google Maps, not just this one.
This Company or Business is really making the dream come true. The owner and his Team is the best and you can really feel their passion and dedication. They're not only your normal construction guy, they're amazing in every way.
Price assessment: Great price
Services: General construction, Custom painting
Response from the owner · 8 months ago
Thank you so much, Jason, for your wonderful review. We're thrilled to hear we helped make your dream come true and that our team's passion and dedication stood out. It means a lot that you see us as more than just a typical construction company. We look forward to supporting any future projects and appreciate your recommendation.
