Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
Google reviewers rate CHS Custom Decks & Design 4.9 out of 5 based on 56 reviews, with the owner responding to all feedback. Customers consistently praise the company for its punctuality, clear communication, and high-quality construction on projects ranging from deck rebuilds to motorized screen installations. While most comments highlight professional crews and fair pricing, one low-star review details a negative experience involving a complex project that included under-decking, window removal, and a stone fireplace.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
56 Google reviews we collected
Phrases our text analysis found in 56 written reviews
How often each topic comes up in the written reviews
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Awesome work with our front railings, highly recommended.”
“The communication was great, the crew was professional and did great work and the deck looks amazing.”
“The workers were very pleasant and our questions were answered quickly throughout the project.”
“…doesn't pay attention to details and his lack of preparedness causes delays and mistakes that are easily avoidable.…”
“They listened, collaborated, and counseled us with honest feedback when needed.”
“We are very pleased with our new deck and would recommend CHS if you are considering a new deck.”
“From the first consultation they were professional, listened to our ideas, offered smart suggestions, and gave a clear, fair estimate.”
“We’re very happy with the craftsmanship and would recommend CHS Custom Decks & Design to anyone looking for thoughtful design and reliable installation.”
praise complaint · found by our text analysis, Google review wording unchanged.
CHS rebuilt out deck, replacing wood with composite. The new deck with the composite deck and aluminum rails looks great, but we are most impressed with the quality of the construction. High-quality kiln dried lumber was used for all the framing, and the design of the stairs make them extra sturdy and stable. We are…
CHS did an amazing job on our decks!! The workers were very pleasant and our questions were answered quickly throughout the project.
CHS just finished our deck rebuild. We had a great experience throughout the whole process. The communication was great, the crew was professional and did great work and the deck looks amazing. We had quite a few weeds growing around the deck, which I planned to clean up once the job was done, but the guys even did…
We had a great experience with CHS Custom Decks and Design from start to finish. We hired them to install MagnaTrack motorized screens on our Gazebo. Chuck and Heather were so easy to work with. They clearly explained the project, it was done as promised, on time and a great job! We love our MagnaTrack screens! We highly recommend!
I am thoroughly pleased and impressed with my new deck and stairs. The entire CHS team from Scott to Andy, Jake and the crew exceeded my expectations. They were prompt, professional and did a meticulous job on all aspects of my project. I would rate the entire experience an A+ and would highly recommend them to…
Thoroughly impressed by the professionalism and attention to detail that my wife and I were provided. I was on a time line to have the work done and they achieved that goal with outstanding results. We got all kinds of compliments on the work that was done and that was the cherry on top for a job weell done!
4.9 ★★★★★ 56 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Awesome work with our front railings, highly recommended.
Thank you for the 5-star rating, Marc. We're glad that you were satisfied with how the front railings were built. We appreciate your recommendation and we'll be here if you need us in the future.
CHS rebuilt out deck, replacing wood with composite. The new deck with the composite deck and aluminum rails looks great, but we are most impressed with the quality of the construction. High-quality kiln dried lumber was used for all the framing, and the design of the stairs make them extra sturdy and stable. We are very pleased with our new deck and would recommend CHS if you are considering a new deck.
Larry, thank you for your kind words and recommendation! We're thrilled to hear that you're happy with your new composite deck and the quality of the construction. If you need anything else in the future, we're here to help!
CHS did an amazing job on our decks!! The workers were very pleasant and our questions were answered quickly throughout the project.
We appreciate the 5-star feedback, Derrold. Our team takes pride in delivering a wonderful finished product and we're glad that you loved it.
CHS just finished our deck rebuild. We had a great experience throughout the whole process. The communication was great, the crew was professional and did great work and the deck looks amazing. We had quite a few weeds growing around the deck, which I planned to clean up once the job was done, but the guys even did some weeding and left everything looking better than when they showed up.
Thank you, Brett, for the awesome review! We're glad to know that you had a great experience with our team, from our communication and craftsmanship to making sure your new deck and everything around it looks great and complements your home. Enjoy your new deck!
We had a great experience with CHS Custom Decks and Design from start to finish. We hired them to install MagnaTrack motorized screens on our Gazebo. Chuck and Heather were so easy to work with. They clearly explained the project, it was done as promised, on time and a great job! We love our MagnaTrack screens! We highly recommend!
We truly appreciate your recommendation and kind words, Colleen. We're happy to hear that you're satisfied with how our team handled the installation of your MagnaTrack motorized screens for your gazebo and that the entire experience was smooth from start to finish. It's been a pleasure working with you!
I am thoroughly pleased and impressed with my new deck and stairs. The entire CHS team from Scott to Andy, Jake and the crew exceeded my expectations. They were prompt, professional and did a meticulous job on all aspects of my project. I would rate the entire experience an A+ and would highly recommend them to anyone. Thanks to everyone who made this a delightful experience.
Donna, thank you so much for your incredibly kind review! We are so happy to hear how pleased you are with the completed work on your deck and your newly built stairs and that your experience with CHS exceeded your expectations. We’ll be sure to pass your kind words along to Scott, Andy, Jake, and the rest of our crew! It was truly a pleasure working with you, and we sincerely appreciate your trust in our team and your recommendation. We hope you enjoy your updated deck and new stairs for many years to come!
Thoroughly impressed by the professionalism and attention to detail that my wife and I were provided. I was on a time line to have the work done and they achieved that goal with outstanding results. We got all kinds of compliments on the work that was done and that was the cherry on top for a job weell done!
Ray, thank you so much for taking the time to share this! Delivering quality work on schedule, with professionalism and close attention to detail, is exactly what our team strives for, so your feedback means a great deal to us. We are thrilled that you and your wife are happy with the finished project, and hearing that it is already receiving so many compliments is the cherry on top for us, too! We truly appreciate the opportunity to work with you both and thank you for choosing CHS Custom Decks & Design!
We couldn't be happier with our new deck and patio! Chuck, Heather and their team made a stressful project feel easy, efficient and supportive. They listened, collaborated, and counseled us with honest feedback when needed. They were approachable, dependable, trustworthy, and their pride in the quality of work went above and beyond ~ like nothing we've experienced before! We feel very fortunate to not only have a beautiful, new deck and patio, but also to have gained what feels like new friends! Even if you're thinking about a project, give them a call. You will not be disappointed!!
Thank you for your kind words, Terese! We're thrilled to hear that you're happy with your new deck and patio and that our team made the process easy and enjoyable. We truly appreciate your trust and recommendation. It was a pleasure working with you, and we're here if you need anything in the future!
We recently hired CHS Custom Decks & Design to build our new deck, and we could not be happier with the results! The team installed a beautiful Azek Vintage deck with TimberTech IRX railing, and the craftsmanship is top-notch. From start to finish, the entire crew was professional, timely, and incredibly respectful of our property, keeping the job site clean every day. They truly did a fantastic job. We highly recommend CHS to any friends, family, or neighbors looking for a high-quality deck builder!
Thank you for the wonderful review, Jayson! We're very glad to know that you're happy with your new Azek Vintage deck and TimberTech IRX railing. We truly appreciate your trust and recommendation. It was a pleasure working with you!
We hired Chuck & Heather at CHS Custom Decks & Design to install under-decking and build a custom outdoor bench, the result exceeded our expectations. From the first consultation they were professional, listened to our ideas, offered smart suggestions, and gave a clear, fair estimate. The under-deck system looks clean, sheds water effectively, and has transformed the space into a usable, dry area; the bench is beautifully built, comfortable, and perfectly matched to our style. The crew was punctual, efficient, and left the site tidy each day. We’re very happy with the craftsmanship and would recommend CHS Custom Decks & Design to anyone looking for thoughtful design and reliable installation. Rating: 5/5.
Anne, thank you for your kind words. We're thrilled to know that we didn't just deliver the under-decking project to your satisfaction, we even exceeded your expectations. We're happy your experience with us was a great one and we had a blast working with you too. It's been a pleasure and we'll be here if you need anything else down the road. Appreciate the recommendation!
Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
