Google reviewers report a perfect five-star average from 293 ratings, highlighting fast response times, accurate pricing, and clear communication. Customers frequently note the availability of services during late hours and in residential areas where other providers were unavailable. The owner responds to every review, maintaining a consistent focus on professional conduct and helpful advice regarding vehicle placement. No recurring negative themes or criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 293 reviews (100% five-star).
Reviews on this page: 293 Google reviews (272 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 21, 2026.
Service: Towing Service serving New York, New York.
Data from Google, last updated November 11, 2026.
Star ratings
293 Google reviews we collected
5.0of 5
5 stars292100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 272 written reviews
100%praise
Praise490100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11123%
Staff & attitude11022%
Quality & results8618%
Would recommend8016%
Price & value5010%
Honesty & trust388%
Communication163%
What customers talk about
We read 272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was able to schedule a Tow very quickly, and the price was much lower than most of the other towing companies that I had called that day.”
“Great communication and professionalism from the crew especially Chris.”
“Great service came and towed in 20 great price as well”
“I highly recommend this towing company to tow all types of vehicles especially folks with lowered cars.”
“Fast response time and went above and beyond to make sure that my car was towed correctly and that as polite, respectful and gave me a great price”
“I’m ready to go honestly feel like I’ve known this man for years such a kind soul God bless you, brother.”
“He is really good at his job and explained everything to me very clearly.”
People customers mention
Chris22 reviews
Queens5 reviews
Tow4 reviews
Celia3 reviews
Island3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Was able to schedule a Tow very quickly, and the price was much lower than most of the other towing companies that I had called that day. Great communication and professionalism from the crew especially Chris.
Response from the owner · a month ago
Thanks for the review, Myonni! We aim to keep our response times prompt and our rates fair, so we appreciate you noting that. It is great to hear Chris handled your service with such professionalism. Take care!
Melissa Carole10 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Chris was so helpful and kind, and if I ever need a tow truck in the future, I wouldn't call anyone but him. He is really good at his job and explained everything to me very clearly. Top notch service!
Price assessment: Great price
Response from the owner · 2 months ago
Melissa, thank you for your review. We’re glad to hear that Chris kept you informed and provided the support you needed during your tow. We appreciate your business!
patrick yLocal Guide · 72 reviewsiTotal number of Google reviews patrick has written across all businesses on Google Maps, not just this one.
First of all 5+++ stars. My Chrysler 300 went into limp mode around 11pm . When I tried to put it any gear it automatically went back to park right in the middle of the street before I was able to override the gears and put it in neutral and park near someone's driveway. All local tow services were not answering their phones or only doing highway tows. Im in the Bronx, I called Chucky who's based in Queens told him my situation he gave me a price and he said he will call back in 5 minutes which he did.When he called back he said Billy will be there in 40 minutes in a white truck. Billy arrived on time but it was just a regular tow truck based on what I told Chucky I thought he was gonna send a flatbed. I also didn't tell Chucky that my car is lowered with a diffuser, side skirts and a front splitter because I didn't want him to say we can't tow that. When I saw the truck I told Billy this is not gonna work. Billy was very confident, but not cocky and said don't worry it's no problem. He asked if it was AWD or RWD I said RWD. He said no problem I'll just hook it from the back and it will go. He carefully hooked up the car and made sure it was at the right height not to destroy my splitter. He did this in 5 minutes or less and we were on our way to my destination. Billy took his time and drove carefully the entire 3-4 miles. We got to the destination with NO DAMAGE to my car. Once Billy reassured me we would be okay I was relaxed but still apprehensive. Very professional job from both ends. I highly recommend this towing company to tow all types of vehicles especially folks with lowered cars. They will take care of you and make sure your car gets there in the same condition as when they picked it up. Even though I have AAA I couldn't be bothered to wait 5 hours and then have them tell me we can't tow lowered ( modified) cars. Call Chucky when you need a SAFE tow. Thanks Billy. Sorry about the handshake.
Response from the owner · 3 months ago
Patrick, thank you for the review. We understand how stressful it is to be stranded at night, and we’re glad we could get to you quickly. Billy takes pride in his work, and he certainly knows his way around lowered and modified vehicles, so we’re happy to hear your splitter and skirts made it through the transport safely. We appreciate your business!
Julia CLocal Guide · 22 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Chris is very knowledgeable and runs a great business.
Needed a tow in the early mornings in queens village and he saved me. Not only is he very knowledgeable, he also has a great personality.
Note: if you are not knowledgeable about cars or where your car should be towed, ask him before he gets there before making a firm plan.
He actually saved money for providing me suggestions on where to get towed instead of bringing me where I originally requested which was closed although it the place said it was open online.
Hope he see this and thanks again chris. 5 stars recommended.
Response from the owner · 4 months ago
Julia, thanks for your review. We appreciate you recognizing Chris’s commitment to not just getting the job done but also ensuring you were headed to a reliable shop. We’re glad he could make the process a bit easier for you. Take care!
Anthony Blanco1 reviewiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Chris was very professional and very knowledgeable. Aldo got to me very quickly no long wait time
Response from the owner · 4 months ago
Anthony, thanks for the review. We’re glad to hear that Chris provided the expertise you needed and that we reached your location promptly. Have a great day!
Pablo Alvarez2 reviewsiTotal number of Google reviews Pablo has written across all businesses on Google Maps, not just this one.
How can I start explaining Chucky? He is a great stand-up man told me he would be 12 minutes to pick me up and I believe he came in nine minutes and the fact that the gentleman was actually going to go to sleep and shows his work ethic and his heart are in the right place I can’t thank him enough for the whole process be beginning to end. He stood with me even after my vehicle was repaired and asked me and make sure that I was OK. I’m ready to go honestly feel like I’ve known this man for years such a kind soul God bless you, brother. I appreciate you so much. You have a family and friends in the own business for real for real from tonight on If anyone ever needs his help, do not hesitate he will be there to help you and explain everything to you. You are a very kind soul. You are the man my brother appreciate you 1 million times God bless you and hope to see you soon. Hopefully not on these conditions lol yeah boy, Ralph Jeep Cherokee Laredo, silver
Response from the owner · 7 months ago
Rafael, thank you for this review! Knowing Chucky's prompt and caring service made such a positive impact on your experience is gratifying for us. We strive to treat every customer like family, and it sounds like he truly embodied that commitment in assisting you. Take care!
