Dustin PayneLocal Guide · 42 reviewsTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI asked him a simple question and they couldn’t answer it
Church Page & Gailan PLLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%86+59.5Reliability 31%77+23.7Momentum penalty67−3.3Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 49 domestic violence lawyersPosition by Experts Score among all companies we track in this category. · better than 40%
4.9 ★★★★★ 26 Google reviews · 14 photos
96%five-star reviews
4.50★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
Oct 2026latest review
Church Page & Gailan PLLC at a glance
Google reviewers rate Church Page & Gailan PLLC 4.9 out of 5 stars based on 26 reviews, with the owner responding to 92% of them. Clients frequently praise the firm's professionalism, clear communication, and timely updates during car accident cases. Staff are described as supportive and knowledgeable in handling insurance negotiations and legal processes. However, a recurring criticism in low-star reviews notes that the office failed to answer simple client questions.
- Google rating: 4.9 out of 5 from 26 reviews (96% five-star).
- Reviews on this page: 26 Google reviews (23 with written comments, 1 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: October 16, 2026.
- Service: Domestic Violence Lawyer serving East Wenatchee, Washington.
Data from Google, last updated October 28, 2026.
Score profile vs other domestic violence lawyers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Church Page & Gailan PLLC: 86/100 on this factor. Category median: 90.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Church Page & Gailan PLLC: 77/100 on this factor. Category median: 82.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Church Page & Gailan PLLC: 67/100 on this factor. Category median: 100.B
67
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
- 5 stars2596%
- 4 stars00%
- 3 stars00%
- 2 stars14%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
- Praise51100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1427%
- Communication1224%
- Would recommend1224%
- Quality & results612%
- Speed & response48%
- Honesty & trust36%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I truly appreciate everything she did for me and how supportive and helpful she was throughout my entire case.”
“Not only did they take care of all of the complicated communication with the insurance companies and various health care providers, but they also were…”
“I would highly recommend this firm to anyone seeking guidance and representation, and will gladly use their services again if the situation arises.”
“I highly recommend them; excellent service and attention.”
“Jared was thorough and very prompt with every document.”
“…h any questions or concerns I may, very responsable, professional and trustworthy.…”
People customers mention
- Evelyn 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
A huge thank you to Evelyn, who helped me through every step of the process. I truly appreciate everything she did for me and how supportive and helpful she was throughout my entire case. She always made me feel like I was in good hands. I also want to thank everyone at Church Page and Gailan for all of their hard…
Kasie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Evelyn and Dave were extremely helpful, patient, and informative during my time working with Church Page & Gailan PLLC. I worked with Evelyn and Dave after my car accident and through their diligent, expert navigation of my case I was able to fully recover both physically and financially. Not only did they take care…
Jacque8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I’m incredibly grateful to Church Page &Gailan PLLC for their dedication and support throughout my case. Very professional I appreciate them a lot!
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Jessica exemplifies true professionalism. She communicates clearly, follows through on every detail, and maintains a positive attitude even when things get complicated. Her ability to stay organized and supportive throughout the process is impressive. She’s a remarkable person to work with.
Jacqueline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Me ayudaron con mi caso de accidente de auto y el caso de mi hijo también se los Recomiendo muy buen servicio y atencion
AnnaleeLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jared was the best to work with. He works for our attorney. Jared was thorough and very prompt with every document. He also took the time to explain any questions we had and never over stepped, he let the attorney do his thing.
Photos
Customer reviews
4.9 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Michelle Ochoa8 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA huge thank you to Evelyn, who helped me through every step of the process. I truly appreciate everything she did for me and how supportive and helpful she was throughout my entire case. She always made me feel like I was in good hands. I also want to thank everyone at Church Page and Gailan for all of their hard work and support. You are truly an awesome team, and I’m so grateful for everything you did for me! Thank you all so much! ❤️ Highly recommend!
Kasie Thompson11 reviewsTotal number of Google reviews Kasie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEvelyn and Dave were extremely helpful, patient, and informative during my time working with Church Page & Gailan PLLC. I worked with Evelyn and Dave after my car accident and through their diligent, expert navigation of my case I was able to fully recover both physically and financially. Not only did they take care of all of the complicated communication with the insurance companies and various health care providers, but they also were very caring and thoughtful about my personal health and wellbeing through my physical recovery process. I would highly recommend this firm to anyone seeking guidance and representation, and will gladly use their services again if the situation arises.
Response from the owner · a month ago
Thank you, Kasie! Evelyn and Dave will be glad to hear this. Dealing with insurance companies and medical providers on top of recovering from an accident is a lot to carry, so we try to take as much of that off your plate as we can. Glad to hear you're doing well, and thank you for the recommendation.
Jacque Mendez8 reviewsTotal number of Google reviews Jacque has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’m incredibly grateful to Church Page &Gailan PLLC for their dedication and support throughout my case. Very professional I appreciate them a lot!
Response from the owner · 4 months ago
Thank you, Jacque Mendez. Your appreciation for our dedication and professionalism means a lot to us. We're glad to have been able to support you throughout your case. Your trust inspires us to continue our work.
Alicia Garza5 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJessica exemplifies true professionalism. She communicates clearly, follows through on every detail, and maintains a positive attitude even when things get complicated. Her ability to stay organized and supportive throughout the process is impressive. She’s a remarkable person to work with.
Response from the owner · 11 months ago
Thank you, Alicia, for your kind words. We're thrilled to hear about your positive experience with Jessica. Our team is dedicated to providing exceptional support and professionalism throughout the legal process.
Jacqueline Perez2 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMe ayudaron con mi caso de accidente de auto y el caso de mi hijo también se los Recomiendo muy buen servicio y atencion
Response from the owner · a year ago
Thank you, Jacqueline, for your kind words and recommendation. We're glad to hear that you and your son received the support you needed. Your satisfaction is our priority, and we appreciate your trust in us.
AnnaleeLocal Guide · 85 reviewsTotal number of Google reviews Annalee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJared was the best to work with. He works for our attorney. Jared was thorough and very prompt with every document. He also took the time to explain any questions we had and never over stepped, he let the attorney do his thing.
Response from the owner · a year ago
Thank you, Annalee, for your kind words! We're glad to hear that Jared provided thorough and prompt assistance while respecting the attorney's role. Your satisfaction is our priority, and we appreciate your feedback!
Carlos Cortez6 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTe doy las gracias a Esmeralda por resolver el caso y a tus compañeros que tienes a un lado que también son equipo profesionales gracias por todo que hicieron por por mí sin ustedes no fuera resolvido este caso Gracias gracias
Response from the owner · a year ago
¡Muchas gracias, Carlos! We're deeply touched by your words. Esmeralda and our entire team are honored to have helped resolve your case. Your gratitude means the world to us. ¡Gracias a usted por confiar en nosotros!
silvia aguilera3 reviewsTotal number of Google reviews silvia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you are ever involved in any sort of crash I definitely recommend this office with Kevin, Esmeralda is so helpful with any questions or concerns I may, very responsable, professional and trustworthy.
Response from the owner · a year ago
Thank you, Silvia! We're so pleased that Kevin and Esmeralda could provide you with helpful, professional service. Your trust and recommendation mean everything to our team!
Jacqueline Jimenez3 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was involved in my first car accident one night while driving home from class, and honestly—it scared me. I provided pictures from my accident down below. Navigating something like this for the first time felt overwhelming. That’s when Evelyn from Church Page & Gailan stepped in and explained what she does and how they help people like me. Hiring an attorney and dealing with legal matters after an auto accident was unfamiliar territory. But from the moment I connected with Evelyn and spoke with the owners, I felt at ease. They made me feel genuinely cared for. Evelyn was incredibly attentive, keeping me updated every step of the way and patiently explaining everything until I felt informed, comfortable, and confident. Thanks to their help, I received a check for the value of my vehicle that truly exceeded my expectations, and there’s still more coming from my settlement. If I had relied solely on my auto insurance, I would have missed out on so much. If you’re unsure about reaching out to Church Page & Gailan, please don’t be. I can honestly say you’ll be in the best hands. I may not look forward to another accident, but I now know exactly what to do and who to call if it ever happens. Thank you for all your help!
Response from the owner · a year ago
Thank you so much for sharing your experience and for trusting us during such a scary and overwhelming time. We're so glad Evelyn was able to provide the guidance and support you needed after your first accident. Your kind words about her attentiveness and dedication mean the world to us - she truly cares about each client she works with. We're thrilled that we could help you navigate the legal process and secure a settlement that exceeded your expectations. It's exactly why we do what we do - making sure our clients receive everything they're entitled to, not just what insurance companies initially offer. Your detailed review will help others who find themselves in similar situations know they're not alone. Thank you for taking the time to share your story and for recommending Church, Page, & Gailan PLLC. While we hope you never need us again, we're always here if you do. Wishing you safe travels always!
Business details
- Address: 200 Palouse St Ste 103, Wenatchee, WA 98801
- Phone: (509) 638-1414
- Website: churchpagegailan.com
- Service area: East Wenatchee, WA