Citlali Cruz Haircut Specialist logo

Citlali Cruz Haircut Specialist

Hairdresser · Edinburg, TX · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 101 hair salonsPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 53 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
Apr 2026latest review

Citlali Cruz Haircut Specialist at a glance

Google reviewers for this Edinburg hairdresser highlight a perfect five-star rating from fifty-three reviews, noting the owner replies to eighty-five percent of feedback. Clients frequently describe the stylist's punctual, detailed approach to cut, wash, and style services, emphasizing thorough consultations, product education, and precise execution of specific requests. One excerpt mentions the price is well worth the experience, while no recurring negative patterns appear in the provided text.

  • Google rating: 5.0 out of 5 from 53 reviews (100% five-star).
  • Reviews on this page: 53 Google reviews (49 with written comments, 7 with photos).
  • Owner responses: the business replied to 85% of reviews.
  • Most recent review: April 8, 2026.
  • Service: Hair Salon serving Edinburg, Texas.

Data from Google, last updated October 26, 2026.

Score profile vs other hair salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 88)Reliability: 97 (median 84)Momentum: 100 (median 100)
This companyHair Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Citlali Cruz Haircut Specialist: 99/100 on this factor. Category median: 88.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Citlali Cruz Haircut Specialist: 97/100 on this factor. Category median: 84.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Citlali Cruz Haircut Specialist: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.

Star ratings

53 Google reviews we collected

  • 5 stars53100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 49 written reviews

  • Praise7099%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2028%
  • Would recommend1724%
  • Quality & results1318%
  • Communication1217%
  • Honesty & trust710%
  • Speed & response11%
  • Price & value11%

What customers talk about

We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She’s so attentive and really listens to exactly what you want.”
  • “I highly recommend Citlali, she has been my hair stylist for more than 10 years, she is creative and knowledgeable.”
  • “She’s also incredibly detail-oriented, which makes every appointment feel thoughtful and precise.”
  • “She listened carefully to what I wanted in a haircut and she followed through.”
  • “After so much time looking for someone to trust my hair with, I am so glad I came across her page.”
  • “If you have short, curly hair and are struggling to find a stylist who truly understands texture, you need to book an appointment immediately.”
  • “Defiantly recommend and very well worth the price 🩵✨”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

A.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I would highly recommend Citlali. She listened carefully to what I wanted in a haircut and she followed through. It’s been a few weeks now and I feel very satisfied with the haircut she gave me. I will definitely book with her for my next haircut.

LizLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I love getting my hair done with Citlali! She’s so attentive and really listens to exactly what you want. She’s also incredibly detail-oriented, which makes every appointment feel thoughtful and precise. I always leave feeling amazing!

Jackie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I love my hair cut and loved how Citlali listened to me and what I was looking for in a hair cut. She is my new to go to for a hair stylist.

Galilea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I came in as a new client with Citlali. I brought inspo pictures of the type of haircut I wanted. She asked about my typical hair routine, what kind of products I used, and if I felt my hair on the oily or dry side. According to this plus her expertise she tailored a wash and cut after carefully explaining how she…

Alison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had an amazing experience with Citlali. Very easy to find exactly what you want during the consultation because she is knowledgeable, very warm and professional all at the same time.

Customer photo from Alison's reviewCustomer photo from Alison's reviewCustomer photo from Alison's review
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Citlali is a great hair stylist! She’s very thorough and really listened to how I wanted my hair cut. I definitely recommend her!

Photos

Customer reviews

5.0 ★★★★★ 53 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
A. Reyna1 reviewTotal number of Google reviews A. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would highly recommend Citlali. She listened carefully to what I wanted in a haircut and she followed through. It’s been a few weeks now and I feel very satisfied with the haircut she gave me. I will definitely book with her for my next haircut.

Liz S.Local Guide · 29 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love getting my hair done with Citlali! She’s so attentive and really listens to exactly what you want. She’s also incredibly detail-oriented, which makes every appointment feel thoughtful and precise. I always leave feeling amazing!

Jackie Barrera6 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love my hair cut and loved how Citlali listened to me and what I was looking for in a hair cut. She is my new to go to for a hair stylist.

Response from the owner · 6 months ago

Thank you for trusting me with your hair. I’m so glad we were able to create something that feels right for you.

Galilea Gutierrez2 reviewsTotal number of Google reviews Galilea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came in as a new client with Citlali. I brought inspo pictures of the type of haircut I wanted. She asked about my typical hair routine, what kind of products I used, and if I felt my hair on the oily or dry side. According to this plus her expertise she tailored a wash and cut after carefully explaining how she saw my hair, what products she’s would use, and why she recommended that as opposed to other products or methods. Even after asking questions or her opinion, it always felt like a personalized experience specific to you. I cannot recommend her enough if your are looking for someone who is genuine, versatile, passionate, and extremely talented.

Response from the owner · 6 months ago

Thank you so much, I really appreciate you taking the time to leave a review. It was such a pleasure having you in my chair, and I’m so glad you loved your haircut. Can’t wait to see you again 🤍

Alison Cheaney3 reviewsTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had an amazing experience with Citlali. Very easy to find exactly what you want during the consultation because she is knowledgeable, very warm and professional all at the same time.

Response from the owner · 6 months ago

I really appreciate you taking the time to leave this review. I’m so glad your experience and your haircut met your expectations. It was great having you in, and I’d love to have you back in my chair whenever you’re ready.

Brenda B1 reviewTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Citlali is a great hair stylist! She’s very thorough and really listened to how I wanted my hair cut. I definitely recommend her!

Response from the owner · 6 months ago

Thank you for your kind words. I’m really glad you’re happy with your haircut, it was a pleasure working with you.

Monica Cordova8 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Loved everything about my appointment and my new haircut. Citlali is detailed, precise and professional. Can not say enough good things

Response from the owner · 6 months ago

Thank you for sharing this. I’m really happy to hear your haircut worked out exactly how you wanted. It was great getting to work with your hair and having you in. Looking forward to next time.

Larissa Gonzales3 reviewsTotal number of Google reviews Larissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m learning how to love my natural hair and was curious about a curly cut after seeing them all over TikTok. I looked up ‘curly cut rgv’ and found Citlali! She made me feel so welcome and answered any questions I had about my hair type and styling. After a cut, wash, and style, I had never seen my hair as curly and full of life. I left feeling like I learned so much! 100% would go back.

Amina Pina2 reviewsTotal number of Google reviews Amina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Citlali is amazing! After so much time looking for someone to trust my hair with, I am so glad I came across her page. She is very dedicated and precise with her work. She listened to what I wanted and gave me recommendations to fill all my hair needs.

brenda muniz2 reviewsTotal number of Google reviews brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Citlali is amazing! She’s super fun to talk to and learned plenty about my hair as she styled it. Not only that, she constantly checked in if I was alright. The whole is experience was very therapeutic and I will definitely come again. :))

Response from the owner · 10 months ago

Thank you so much for your wonderful review! We’re thrilled to hear you loved your haircut. It was a pleasure having you in the salon, and we look forward to welcoming you back for your next visit.

Citlali Cruz Haircut Specialist on Google Maps →

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