Google reviewers rate City Cars Emergency Locksmith 4.8 out of 5 based on 139 reviews, with the owner responding to 89% of them. Customers frequently praise prompt arrival times, professional conduct, and efficient handling of car lockouts and rekeying services. However, several low-star reviews criticize high final costs that exceed initial estimates, particularly for simple door openings, and describe difficulties in canceling service calls over the phone.
Google rating: 4.8 out of 5 from 139 reviews (91% five-star).
Reviews on this page: 139 Google reviews (95 with written comments).
Owner responses: the business replied to 89% of reviews.
Most recent review: September 30, 2026.
Service: Locksmith serving White Plains, New York.
Data from Google, last updated November 11, 2026.
Star ratings
139 Google reviews we collected
4.8of 5
5 stars12691%
4 stars86%
3 stars32%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
98%praise
Praise15198%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4831%
Staff & attitude4529%
Quality & results1912%
Price & value1912%
Would recommend1610%
Communication43%
Honesty & trust32%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Technician called me promptly and amount of service is fair!”
“He was a Heaven Sent Angel of professionalism showing above & beyond care and concern.”
“Great service fairly reasonable on price showed up on time, however, as I was inside my house looking for something I found my keys ha ha so luckily h…”
“The man who came to install the storm door handle was able to do a difficult replacement in a reasonable period of time.”
“I found it very expensive for 10 seconds of work.”
“My son & I would give triple 5 stars for the service from this particular young man/ locksmith who was such a Blessing.”
“He was very professional, courteous, polite, had excellent communication skills and made sure to explain the.”
“He was very good and very helpful and honest.”
praise complaint · found by our text analysis, Google review wording unchanged.
My son & I would give triple 5 stars for the service from this particular young man/ locksmith who was such a Blessing. He was a Heaven Sent Angel of professionalism showing above & beyond care and concern. Highly recommended.
Price assessment: Reasonable price
Services: Security door locks
Delores Miller-SteeleLocal Guide · 24 reviewsiTotal number of Google reviews Delores has written across all businesses on Google Maps, not just this one.
My son got locked out of his car earlier today at the Scarsdale train station. We were scrambling trying to find a locksmith so we called here and the price was supposed to be 85 to $150 and it ended up costing $360. This was a call at 3:00 p.m. to the Scarsdale train station for a simple lockout. Nothing crazy and fancy and not far away or late at night. $360 to open a car door is absolutely ridiculous and their quotes meab absolutely nothing. So be careful.
Elania Freeman4 reviewsiTotal number of Google reviews Elania has written across all businesses on Google Maps, not just this one.
Great service fairly reasonable on price showed up on time, however, as I was inside my house looking for something I found my keys ha ha so luckily he kind of just started and I knew I was gonna have to pay a service charge which is reasonable. He even gave me a jump Because my car was dead. Great service nice guy, great service. I would use them again
Response from the owner · 8 months ago
Thanks for the kind words! If you ever need us again, we're here.
