Google reviewers rate City Security Services 4.8 out of 5 based on 298 reviews. Customers frequently praise the punctuality, professionalism, and clear communication of guards and training instructors, noting that classes are informative and well-organized. However, some employees and clients criticize the company for poor responsiveness, rude front desk staff, and a lack of accountability regarding internal issues or deleted reviews.
Google rating: 4.8 out of 5 from 298 reviews (90% five-star).
Reviews on this page: 298 Google reviews (158 with written comments, 4 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 22, 2026.
Service: Security Guard Company serving Stafford, Texas.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
298 reviews on Google
5★267
4★20
3★1
2★2
1★8
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service from a reliable and professional security company.”
“But she has nothing to do with my review this just let me know how unprofessional unreliable unstable this company is I have my own identity.”
“I had a great experience with City Security Services training.”
“Their guards are always punctual, attentive, and courteous, and communication is consistently excellent.”
“We highly recommend their services to anyone in need of dependable, high-quality security.”
“A very professional and efficiently run Security Company!”
“Training was great Darnell is the best trainer I ever had very energetic, respectful and honest!”
“Even if you have to take the state exams, it was worth it.”
People customers mention
Sanders8 reviews
Andre7 reviews
Darnell5 reviews
Courtney4 reviews
Rosie3 reviews
Pharr3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
STAR KILLER7Local Guide · 35 reviewsiTotal number of Google reviews STAR has written across all businesses on Google Maps, not just this one.
Meh, I mean. I know maybe one or two decent people representing said company but, that's as far as it goes... They're not very commutative or socialites in the sense. Very reserved people.
Response from the owner · 4 days ago
Thank you for taking the time to share your feedback. At City Security Services, we take pride in the professionalism of our team and the relationships we build with our officers and clients.
We believe communication and approachability are important parts of providing excellent service.
We appreciate your perspective and would welcome the opportunity to better understand your experience. Please feel free to contact our office directly.
Ray Ornelas9 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Excellent service from a reliable and professional security company. Their guards are always punctual, attentive, and courteous, and communication is consistently excellent. We highly recommend their services to anyone in need of dependable, high-quality security.
Estella StephensLocal Guide · 22 reviewsiTotal number of Google reviews Estella has written across all businesses on Google Maps, not just this one.
I LOVED the training today that I had with Darnell Sanders!!!!!! He was AMAZING and made it so easy for me to follow through with everything that I learned!!! His class was so interactive and I ended up getting a 97% on my final exam!!! I’m so excited and ready to start working for this company!!!
LaToya Rose1 reviewiTotal number of Google reviews LaToya has written across all businesses on Google Maps, not just this one.
I had a great experience with City Security Services training. The course was very informative, professional, and well organized from start to finish. Mr. Sanders was a top-notch instructor who made the material easy to understand while keeping the class engaged throughout the training. His real-world experience, patience, and ability to explain the concepts clearly really stood out.
I highly recommend this training program to anyone looking to get into the security industry or further their certifications. Thank you again to Mr. Sanders and the team for a great experience.
marvin chukwuma2 reviewsiTotal number of Google reviews marvin has written across all businesses on Google Maps, not just this one.
Training was great Darnell is the best trainer I ever had very energetic, respectful and honest!!! Never came across a security company that cares about their employees.
Response from the owner · 9 months ago
Thank you so much for the incredible feedback! We truly appreciate you taking the time to share your experience. Darnell is an outstanding trainer and leader, and we’re proud to have him on our team — his energy, integrity, and commitment to excellence reflect exactly what City Security Services stands for.
We’re especially grateful for your recognition of our culture and how much we value our employees. Our mission is to build not just great officers, but great people and long-term careers. Thank you for being part of the City Security Services family!
