City Up Group Real Estate + Relocation Keller Williams Realty at a glance
Google reviewers rate City Up Group Real Estate + Relocation Keller Williams Realty 5/5 based on 175 reviews, with the owner responding to all feedback. Clients describe the team as knowledgeable and professional, highlighting clear communication, reliable support, and effective negotiation during home buying and selling. Recurring themes include smooth transaction processes, local market expertise, and strong operational handling of listings. No specific criticisms appear in the provided excerpts, which consistently praise the agency's dedication and ability to guide clients through complex real estate transactions in the Dallas area.
Google rating: 5.0 out of 5 from 175 reviews (100% five-star).
Reviews on this page: 175 Google reviews (158 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 20, 2026.
Service: Real Estate Agent serving Dallas, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
175 Google reviews we collected
5.0of 5
5 stars175100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 158 written reviews
99%praise
Praise23599%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6326%
Would recommend4820%
Speed & response3716%
Communication3716%
Honesty & trust2310%
Quality & results219%
Price & value94%
What customers talk about
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Elizabeth Gassos is the kind of agent every client hopes to find.”
“We’re grateful for her dedication and highly recommend her.”
“We're so grateful for such an amazing experience, and cannot recommend DJ enough for anyone looking in the Dallas area!”
“She is knowledgeable, honest and responsive, and she handles each deal with real care and professionalism.”
“In a tough market, her steady engagement, clear communication, and commitment made all the difference.”
“From start to finish, she was highly communicative, incredibly reliable, and always one step ahead.”
“Her communication, market knowledge, attention to detail, and negotiation skills are top notch.”
“Even though the market slowed significantly, Ali came up with a competitive price that we were very happy with, and quickly sold our home.”
People customers mention
Elizabeth20 reviews
Kinney11 reviews
Gassos10 reviews
Cerissa10 reviews
Samantha5 reviews
Vollmer4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Elizabeth Gassos is the kind of agent every client hopes to find. She is knowledgeable, honest and responsive, and she handles each deal with real care and professionalism. As a colleague, she is just as generous: always willing to share advice, jump in to help, and make the people around her better. Clients and fellow agents are lucky to work with her. I recommend Elizabeth without hesitation.
Response from the owner · 3 weeks ago
We appreciate your thoughtful recommendation of Elizabeth Gassos. Hearing that she is knowledgeable, honest, responsive, and supportive of colleagues is truly rewarding. Thank you for sharing this generous feedback.
Isaac Washington4 reviewsiTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Elizabeth is very knowledgeable, and a pleasure to work with!
Response from the owner · 3 weeks ago
Thank you for the kind review, Isaac. We are delighted Elizabeth's expertise and friendly approach made working with us a pleasure. We will share your comments with her. Your feedback means a lot to our team.
Jarielle Wilson13 reviewsiTotal number of Google reviews Jarielle has written across all businesses on Google Maps, not just this one.
Elizabeth is amazing and always ready to lead and to educate. Love working with her!
Ease of reaching staff: Very easy
Response from the owner · 3 weeks ago
Thank you so much for the kind words, Jarielle! We’re so glad to hear about your experience working with Elizabeth—she truly is a fantastic leader and educator. We appreciate your feedback and look forward to working with you again!
Jeremy Huff13 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Elizabeth delivered exceptional support and professionalism throughout the entire process of presenting, detailing, and showing our home. In a tough market, her steady engagement, clear communication, and commitment made all the difference. She guided us confidently from listing to closing, and her efforts truly brought the house across the finish line. We’re grateful for her dedication and highly recommend her.
Response from the owner · 2 months ago
Jeremy, thank you for the thoughtful review and recommendation. We’re delighted Elizabeth’s steady engagement, clear communication, and professionalism helped guide you from listing to closing in a tough market. I’ll be sure to share your praise with her; she’ll be thrilled to know her efforts made a difference. We wish you all the best in your next chapter and appreciate your trust.
Wannessa BadgerLocal Guide · 50 reviewsiTotal number of Google reviews Wannessa has written across all businesses on Google Maps, not just this one.
Cerissa Lauren was an exceptional realtor throughout our lengthy and complicated home acquisition. From start to finish, she was highly communicative, incredibly reliable, and always one step ahead. She kept us informed at every stage, navigated challenges with confidence, and made what could have been an overwhelming process feel manageable.
With our busy lives, we needed someone who could truly take the reins, stay on top of every detail, and keep everything moving forward. Cerissa did exactly that. Her professionalism, responsiveness, and dedication gave us complete confidence that nothing was falling through the cracks.
We couldn’t have asked for a better advocate to guide us through such a complex transaction. If you’re looking for a realtor who is knowledgeable, organized, and genuinely committed to her clients, we wholeheartedly recommend Cerissa Lauren! We are so grateful for her hard work and couldn’t be happier with the outcome.
Response from the owner · 3 months ago
Thank you Wannessa! What a kind and thoughtful review! I loved getting to know you and your family through this process. Thank you for trusting us to navigate the interesting waters of aquiring a home in a short sale process. I believe you truly got a heck of a deal! DJ and I can't want to help you sell your former Frisco home in the coming weeks.
katlin Pacheco2 reviewsiTotal number of Google reviews katlin has written across all businesses on Google Maps, not just this one.
We recently used Cerissa for our home purchase, and she was wonderful to work with. She is sweet, helpful, and truly listens to her clients' needs rather than pushing them into a rushed decision. Her expert guidance throughout the process made everything so much easier. We highly recommend her to anyone looking to buy a home!
Response from the owner · 4 months ago
Thank you so much for the wonderful review, Katlin. We're delighted Cerissa was sweet, attentive, and provided expert guidance that made your home-buying process easier. We truly appreciate your recommendation and are always here to help with any future needs.
D.J. Mack12 reviewsiTotal number of Google reviews D.J. has written across all businesses on Google Maps, not just this one.
I would highly recommend this Team for all your real estate needs! From market analytics that make sense to negotiations where everyone can feel like they win, the City Up Group does it all!
Response from the owner · 3 weeks ago
Thank you so much for the 5-star review, D.J.! We’re thrilled to hear that our market analytics and negotiation approach made a difference for you. Delivering clarity and creating win-win outcomes is always our goal, so your feedback means the world to our team. We truly appreciate your recommendation!
Jenny YakerLocal Guide · 20 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Cerissa leads a wonderful, professional team of agents. They are all extremely knowledgeable about the real estate market and have helped me so much. Highly recommend!
Response from the owner · 3 weeks ago
Thank you so much for the 5-star review, Jenny! We’re thrilled to hear that Cerissa and our team were able to support and guide you through the real estate market. Your trust and recommendation mean the world to us, and we look forward to working with you again in the future!
Dana Cox Reamy6 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Cerissa and the City Up Group are truly some of the best Realtors in the DFW area! She helped me sell my home in The Reservation in Richardson and also helped my family find the perfect home in Prairie Creek in Richardson.
From walking me through pricing strategies and explaining the current Richardson housing market, to staging, marketing, and ultimately selling my home in an above-average timeframe, the entire process was handled professionally from start to finish.
Cerissa also negotiated money off the sales price on our new home and made what could have been a stressful process feel smooth and manageable. Her communication, market knowledge, attention to detail, and negotiation skills are top notch.
If you’re looking to buy or sell a home in Richardson, Dallas, or anywhere in the DFW metroplex, I highly recommend Cerissa and the City Up Group!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 3 weeks ago
Thank you so much for the 5-star review, Dana! We’re thrilled to hear about your experience working with Cerissa and the City Up Group to sell your home. Your trust and recommendation mean the world to us, and we wish you all the best!
Katelyn Ansari8 reviewsiTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
If you’re looking for the best realtor, I can’t recommend Cerissa enough. She made the entire process seamless with expert guidance, quick communication, and strong negotiation skills.
From finding the right home to closing, everything was handled with professionalism and care. I always felt informed, supported, and confident in every decision. You can tell Cerissa loves what she does and loves her clients.
Highly recommend Cerissa to anyone buying or selling and looking for a top real estate agent.
Response from the owner · 6 months ago
Katelyn, thank you so much for your inedible kind words! It was truly a pleasure working with you. We’re so glad we could make this process feel seamless and help you feel confident every step of the way. Cheers to this next chapter in your new home!
