City Wide Exterminating holds a 4.9-star rating from 833 Google reviews, with the owner responding to 98% of them. Customers frequently praise the company for punctual appointments, thorough exterior and interior treatments, and clear communication regarding pet safety and follow-up care. However, lower-rated reviews describe instances where specific services like bat removal or foundation treatments were not completed as agreed, leading to dissatisfaction with billing and account cancellation after complaints.
Google rating: 4.9 out of 5 from 833 reviews (97% five-star).
Reviews on this page: 833 Google reviews (572 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 31, 2026.
Service: Rodent Control serving Concord, North Carolina.
Data from Google, last updated November 2, 2026.
Star ratings
833 Google reviews we collected
4.9of 5
5 stars81097%
4 stars142%
3 stars00%
2 stars20%
1 star71%
Praise vs complaints
Phrases our text analysis found in 572 written reviews
99%praise
Praise97599%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35136%
Quality & results23424%
Speed & response13714%
Would recommend11812%
Communication879%
Price & value293%
Honesty & trust273%
What customers talk about
We read 572 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and he takes great care of our home.”
“Did a thorough job of servicing the exterior of our home.”
“Nicolette is always thorough, friendly and on time.”
“I Highly recommended City Wide Exterminating company to anyone.”
“I would not recommend Colin who installed the termite boxes in the wrong areas.”
“Came in and explained what he was going to do, asked if we had any additional concerns and assured me it was pet safe.”
“The estimate was fair and there were no surprises or bait-and-switch tactics, which is refreshing these days.”
“Both of the technicians were very professional, very polite and overall genuine.”
People customers mention
Citywide27 reviews
Jason20 reviews
Nicolette13 reviews
Colton9 reviews
Adam6 reviews
Zach6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I paid for complete bat removal and cleanup it was not completed but I was charged so I'm not satisfied or happy with this!!
Everyone needs to really read the paper work throughly before signing!
The guy also told me I could do it I wasn't old it wouldn't hurt me !😳
Response from the owner · Edited 2 months ago
Hi Rachel, the cleanup portion was removed from your itemized proposal prior to approval and therefore was not included in your signed agreement or charged to you. We completed the services included in the agreement and would be happy to email you another copy of the executed agreement for your records. If you would still like the cleanup service completed, we would be happy to send a separate proposal and schedule that service once we receive your written authorization. Thank you!
T
Taylor Hartsell6 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
5 stars! Our service specialist Jason is great! Very professional and he takes great care of our home. I highly recommend City Wide. We never have to worry about any unwanted pest.
Response from the owner · a year ago
Thank you so much for your kind words! We are so happy to hear about your positive experience with Jason, and we’ll be sure to share your feedback!
T
tbvcoach3 reviewsiTotal number of Google reviews tbvcoach has written across all businesses on Google Maps, not just this one.
Did a thorough job of servicing the exterior of our home. Provided me with an update when he was finished and let us know we could reach out if we ever had any issues or questions. Very happy!
Response from the owner · a week ago
Thank you for the great review! We’re so glad you’re happy with the service and appreciate you trusting us with your home.
R
Robert Fraychineaud5 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Adam was very professional & thorough. This was first visit and we feel the problems that we were having have been addressed. We were reassured that if we needed them before the 90 day revisit, they would come back out at no extra charge. Very impressed with the services! Thank you Adam for coming & getting the appointment quickly. I would definitely recommend!
Price assessment: Reasonable price
Price: $140–160
Services: Hornet & wasp extermination, Rodent extermination, Termite inspection, Spider extermination, General pest inspection, Bee extermination, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · a week ago
Thank you for the wonderful feedback! We’re glad Adam provided thorough service and addressed your concerns. We truly appreciate your recommendation!
K
Kaleigh Wells10 reviewsiTotal number of Google reviews Kaleigh has written across all businesses on Google Maps, not just this one.
