Janitorial service · Corona, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%97+27.4Replies to reviews 8%96+7.9Experts Score= 96Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 33 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
4.9★★★★★53 Google reviews · 12 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
City Wide Facility Solutions - Inland Empire at a glance
Google reviewers rate City Wide Facility Solutions 4.9 out of 5 based on 53 reviews, with the owner responding to all feedback. Customers frequently cite consistent cleanliness, reliable staffing, and competitive pricing for janitorial, carpet cleaning, and landscaping services. Recurring themes include prompt communication, regular check-ins, and helpful facility managers who address specific client needs. The reviews indicate high satisfaction with the company's ability to maintain standards and resolve issues efficiently across various commercial and educational sites.
Google rating: 4.9 out of 5 from 53 reviews (94% five-star).
Reviews on this page: 53 Google reviews (42 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 15, 2026.
Service: Commercial Cleaning Service serving Corona, California.
Data from Google, last updated October 29, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
This companyCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.City Wide Facility Solutions - Inland Empire: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.City Wide Facility Solutions - Inland Empire: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.City Wide Facility Solutions - Inland Empire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.City Wide Facility Solutions - Inland Empire: 96/100 on this factor. Category median: 55.A
96
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
4.9of 5
5 stars5094%
4 stars36%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
100%praise
Praise68100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2029%
Staff & attitude1522%
Speed & response1116%
Would recommend913%
Communication69%
Honesty & trust57%
Price & value23%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A major contributor to this outstanding service is our site manager, Jeffrey Vargas.”
“His attention to detail, professionalism, and proactive leadership have elevated the entire janitorial experience.”
“Angie in sales was understanding, efficient, and truly on point.”
“I highly recommend City Wide to anyone looking for top-notch service and a company that genuinely cares about their clients!”
“The communication and team work has been great since day 1!”
“From the very beginning, their team has been incredibly professional, reliable, and attentive to every detail.”
“Can't complaint, plus competitive pricing.”
People customers mention
Shahany5 reviews
Annette3 reviews
Pulido3 reviews
Manager3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAmy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Best service we’ve received! I’m so glad we changed our janitorial vendor. Angie in sales was understanding, efficient, and truly on point. She worked within our budget and made the entire process easy. I’m extremely happy with the results. Our school looks and smells amazing. Highly recommend!
RRobert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I have absolutely nothing bad to say about the City Wide office that oversees the Inland Empire. I have had issues with cleanliness consistency in the past but hiring City Wide has solved that problem for me. They have not only solved my janitorial issues but they can handle quotes and project management for many…
MMichael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Such a great team and very reliable!
They saved me time and solved all my problems.
GGresfordLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Very well organized and high quality service janitorial. We hired them to clean our church weekly and they have not disappointed. Any concerns or requests are handled immediately. I appreciate the frequent check-ins to make sure we are satisfied--not to often to be annoying and not to infrequent to show they…
YYajaira6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
As an Independent Contractor, I have to say that working with City Wide Facility Solutions has been a great experience in the three years I've been with them. Facility Managers, Annette, David, Jorge and Daniel have been of great help and a pleasure to work with, they make my job easier. They're always attentive to…
PPilar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was highly impressed with the exceptional customer service and superior quality of work. Angie provided outstanding support throughout the entire process, she was knowledgeable, attentive, and highly professional. Great team!
Best service we’ve received! I’m so glad we changed our janitorial vendor. Angie in sales was understanding, efficient, and truly on point. She worked within our budget and made the entire process easy. I’m extremely happy with the results. Our school looks and smells amazing. Highly recommend!
Response from the owner · 8 months ago
Amy, it's always a delight to see the satisfaction. Thank you
L
La Verne Church of the Brethren2 reviewsiTotal number of Google reviews La has written across all businesses on Google Maps, not just this one.
Our partnership with City Wide Facility Solutions has been nothing short of exceptional. Since bringing them on, our campus has reached a level of cleanliness and upkeep that we’ve never experienced before. The difference is noticeable every single day—our facilities look brighter, feel fresher, and stay consistently well‑maintained.
A major contributor to this outstanding service is our site manager, Jeffrey Vargas. Jeffrey is truly on top of everything. He goes above and beyond in ways that make a real difference to our operations. His attention to detail, professionalism, and proactive leadership have elevated the entire janitorial experience.
What sets Jeffrey apart is his ability to listen attentively to any concerns we have and respond quickly with effective, proactive measures. Issues aren’t just fixed—they’re prevented. His commitment ensures that any problems are addressed promptly, efficiently, and with a level of care that shows how invested he is in our facility’s success.
Thanks to City Wide and Jeffrey’s dedication, our campus has never been cleaner, more organized, or better cared for. We highly value this partnership and appreciate the consistency, reliability, and excellence they bring every day.
Response from the owner · 9 months ago
What a fantastic review! We are honored to partner with you and so proud of the work Jeffrey Vargas is doing on your campus. Thank you for recognizing his proactive approach and our team's dedication to excellence. We appreciate your trust in City Wide!
R
Robert Hazan1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I have absolutely nothing bad to say about the City Wide office that oversees the Inland Empire. I have had issues with cleanliness consistency in the past but hiring City Wide has solved that problem for me. They have not only solved my janitorial issues but they can handle quotes and project management for many other facility related issues!
Thank you City Wide for giving me time back to focus on my business.
Response from the owner · 9 months ago
👌🏽Always great to hear!
M
Michael Castillo3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Such a great team and very reliable!
They saved me time and solved all my problems.
Response from the owner · 4 years ago
Hi Michael, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear we made a good impression on you. We hope to impress you again soon!
G
Gresford ThomasLocal Guide · 31 reviewsiTotal number of Google reviews Gresford has written across all businesses on Google Maps, not just this one.
Very well organized and high quality service janitorial. We hired them to clean our church weekly and they have not disappointed. Any concerns or requests are handled immediately. I appreciate the frequent check-ins to make sure we are satisfied--not to often to be annoying and not to infrequent to show they don't care. I was also impressed with the scope of services that they provide.
Response from the owner · 9 months ago
We appreciate the review and thank you on your review! 👍
Y
Yajaira Yaya6 reviewsiTotal number of Google reviews Yajaira has written across all businesses on Google Maps, not just this one.
As an Independent Contractor, I have to say that working with City Wide Facility Solutions has been a great experience in the three years I've been with them. Facility Managers, Annette, David, Jorge and Daniel have been of great help and a pleasure to work with, they make my job easier. They're always attentive to my company's needs which helps us provide a better quality service to the clients. The communication and team work has been great since day 1! Thank you City Wide!
Response from the owner · 2 years ago
Great to hear and we look forward to our growing relationship!
P
Pilar Lee1 reviewiTotal number of Google reviews Pilar has written across all businesses on Google Maps, not just this one.
I was highly impressed with the exceptional customer service and superior quality of work. Angie provided outstanding support throughout the entire process, she was knowledgeable, attentive, and highly professional. Great team!
Response from the owner · a year ago
Angie is the best! Thank you 👌🏽
E
Elizabeth Gonzalez5 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Wow!
I’m so glad we made the switch to City Wide! From the very beginning, their team has been incredibly professional, reliable, and attentive to every detail. The quality of their service truly stands out compared to others we’ve worked with in the past. Angie made the entire setup process smooth and effortless—she really went above and beyond to make sure we got the best service for our needs. I highly recommend City Wide to anyone looking for top-notch service and a company that genuinely cares about their clients!
Response from the owner · a year ago
We are also happy you made the switch 😀 we look forward to a lasting relationship!
C
Cynthia HinojosaLocal Guide · 33 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Annette and her team are great! Communication, professionalism, and reliability are just a few of the qualities that City Wide brings to the YMCA Redlands. I’m very happy with the overall service. Thank you!
— Marvin
Associate Executive
Response from the owner · a year ago
We appreciate the review and look forward to a lasting relationship! 😊
